JILL MELLENDER

CONTACT

224-***-****

ad0mas@r.postjobfree.com

Lake Villa, Illinois

WORK EXPERIENCE

EDUCATION

University of Florida

Gainesville, Florida

SKILLS

Analyzing Profit & Loss

Budgeting & Forecasting

Ordering & Inventory

Management

Leadership & Mentoring

Contract Negotiation

Microsoft Office Skills

Confident and dedicated leader, with more than 20 years of experience managing complex projects. Proven success in positioning team members to use their talents optimally, motivating and inspiring all to do their best work while maintaining high morale. Highly dependable and capable of working effectively with cross-functional teams to provide optimal service and operational excellence. PROFESSIONAL PROFILE

GENERAL MANAGER

Serve Hospitality October 2021 to Present

Operate the franchise independently, consistently exceeding goals in a volatile market.

Continually improve franchise operations, focusing on café profitability, operational excellence and guest service leading to SMART action plans.

Train 9 General Managers for their Tropical Holdings Division and franchisees in the Illinois market how to operate all of the Serve software systems: Synergy Suite, My Office Pro, Teams, P&L Management and iSolve.

Champion of the brand values, demonstrating the values constantly and celebrating team members when they demonstrate the values. CO-FOUNDER

Skilino March 2020 to October 2021

Secured brick and mortar location in the Chicago area and designed the physical corporate office space, assessing furniture and equipment needs, as well as implementing efficient and business specific technology resources while keeping cost/benefit analysis to keep overhead low.

Managed a team of 8 employees and 12 contractors all located in various locations globally.

Handled the ADP Workforce Now vendor relationship, ensuring all employees had system access and were properly trained (i.e., Direct Deposits, Tax Information, Paid Time Off, Life Events, etc.).

Fostered relationships with international partners, communicating project needs, direction and setting expectations, as well as monitoring/updating timelines.

Organized and all customer meetings (onsite and off) with companies like Ford Motor Company, Cadillac and Monster cable, often arranging extensive international travel plans to accommodate these meetings.

Created an online social media presence, including managing GoDaddy vendor relationship for purchasing domain names, website design and employee email account creation.

WORK EXPERIENCE CONTINUED

Trusted confidante and daily life organizer to the CEO, both personally and professionally, often serving as the primary point of contact for all outside and inside clients prior to interface with the CEO.

Oversaw company bank accounts and performed account reconciliation, also processing all accounts receivable and payable. GENERAL MANAGER

Corner Bakery March 2013 to March 2020

Charged with hiring, training and managing a staff of 30-35 employees on correct facility procedures, safety codes, customer service as well as proper recipes and plating techniques.

Reduced and controlled expenses by implementing a thorough systematic approach and empowering employees, ultimately reducing turnover to zero.

Grew business to annual revenue of $1.8 Million.

Succeeded in being top store in area on internal audit results and sustained excellence with proven results and consistently awarded “Store of the Quarter” by finishing in the top 10 (out of 140 stores) every quarter. Scores based on food and labor cost, as well as uncontrollable expenses.

INDEPENDENT BUSINESS CONSULTANT

Self Employed May 2016 to February 2017

Consulted on numerous projects, mostly focused on restaurant openings and new business plans. Helped clients with brand management, financial controls and planning (food cost, labor cost, cost analysis, restaurant size).

Directed clients on how to properly forecast and budget opening expenses and first year operational expectations.

Formulated the ideal mission statement for the client, one which showcased the owners dream of operating within a niche market.

Leveraged industry contacts to recruit management staff for the restaurant and further the growth of the project. DIRECTOR OF FOOD SERVICES

Compass Group, Eurest Dining October 2000 to December 2012

Managed $10 million in revenue and over 70+ employees, including salaried managers and hourly union employees.

Oversaw multiple and diverse parts of the business, including hospitality, catering and retail, with each revenue stream operating under separate and combined P&L.

Examined business needs through efficient planning and ordering, implementing strategic initiatives to achieve and exceed budgeted cost of goods, labor and operations cost.

Maintained facilities and maintenance relationships with the onsite client team, ensuring all LEED building certifications were met to fulfill green compliance.

Held weekly meetings with all revenue stream managers, each of them reporting out numbers, service level and performance.

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