Rudi Volkman

Texas City, TX *****

ad0ma4@r.postjobfree.com

+1-409-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Gulf Coast Transit District - Texas City, TX

June 2023 to Present

• Draft reports and contracts for final approval by executive director

• Records maintenance and organization of filing systems

• Manages the organization of the shared drives used by the company AP Specialist II

Callan Marine - Galveston, TX

January 2023 to April 2023

• Received and processed incoming vendor invoices

• Coordinated vendor payments and reconciliation of accounts

• AMEX reconciliations against employee expense reports and receipts

• Answered phone calls and took messages for the department

• Created flow charts and step-by-step instruction manuals for existing processes Custom Care Specialist

Custom Chemical Services, LLC - Hitchcock, TX

May 2022 to November 2022

• Received and processed customer orders and requests

• Arranged freight carriers and pickups of customer and company products

• Facilitated manufacturing and shipping of chemical products

• Processed payables and invoices

Executive Assistant

Lakeside MRI & Diagnostic Center - Houston, TX

January 2022 to May 2022

• Assisted in the timely scheduling of patients for exams

• Answered inbound calls to process patient, insurance company, workers compensation, and attorney payments by credit card, check, and money order

• Collected and distributed all incoming mail from facility and off-site scheduling center

• Scanned and processed vendor invoices for timely payment

• Created and maintained database systems for tracking patient appointments and collection attempts

• Drafted, composed, and edited existing policy documents and correspondence for patient information and staff training

Office Manager

Island Mann Plumbing - League City, TX

June 2020 to January 2022

• Maintained daily, weekly, and monthly schedules for 15 technicians, 5 subcontractors, and 5 installation crews to ensure timeliness of job completion

• Answered and coordinated follow-ups with homeowners and upper management to address customer complaints and coordinate successful resolution

• Assisted billing in invoice and statement creation, vendor onboarding, payment reconciliation, and input of receipts and bills into QuickBooks account

• Developed warehouse systems, documents, and protocols for use in ordering and maintaining appropriate stock levels of supplies and materials

• Created databases of technicians sales and productivity levels to be used for documenting performance and complaints

• Created and drafted updates to policies for distribution to new hires and existing personnel

• Composed and prepared all customer and vendor correspondence Executive Administrative Assistant

Iinsha Apps, LLC / Lakeside MRI & Diagnostic Health - Houston, TX May 2019 to June 2020

Iinsha Apps, LLC

• Maintained ongoing database of app downloads

• Logged user complaints and errors in the application

• Reviewed and interviewed new hires

Lakeside MRI & Diagnostic Center

• Coordinated with doctor's offices and patients to ensure all needs are met before, during, and after the patient's procedure

• Answered incoming calls to schedule, reschedule, or cancel patient appointments

• Handled any incoming calls from physician's office regarding complaints

• Collected and sorted mail between the departments for processing

• Created deposits of incoming insurance and patient payments and deposited into company account Customer Service Representative

Quickbooks Online - Remote

August 2018 to May 2019

• Answered incoming calls and chats related to small business owners and employee use of QuickBooks Online products and services

• Assisted callers with troubleshooting issues running the desired tasks with the QuickBooks Online software

• Transferred calls to correct departments to further assist callers with their concerns if unable to resolve the issue on the first call

• Accomplished a 98% resolution rate for the month of April 2019 Manager

Busters Old Time Photos Galveston Texas - Galveston, TX May 2016 to August 2018

• Greeted all customers when they enter and provided information regarding the photography process

• Assisted in wardrobe and accessory selection and took photos for customers based on the effect they were looking for

• Assisted in the selection of photos and edited based on customer request and collected payment and provided customer with finished products

• Manager duties included creating schedules, hiring and terminating, delegating tasks to employees, and training

Customer Service Representative

DISH - Alvin, TX

February 2016 to March 2016

• Assisted customers with billing questions and issues

• Determined best products for customer needs, sell the value of current products and services

• Transferred calls to appropriate parties for correct resolutions Commercial Administrative Assistant

The Wagner Insurance Agency - The Woodlands, TX

August 2015 to September 2015

• Received phone calls from customers requesting documents, certificates, and insurance information

• Created and submitted documents to supervisor for approval prior to providing them to customers

• Documented and followed up on insurance claims to ensure satisfaction of customers Order Entry Lead and Shipping Liaison

Builder's Best Inc - Jacksonville, TX

January 2013 to August 2015

• Coordinated prompt shipments of large brand's products for distribution at their retail stores by working closely with logistics companies and freight forwarders

• Worked closely with inventory management controllers to identify shortages prior to materials being needed to eliminate any delays in the manufacturing and shipping processes

• Answered calls related to customer inquiries, claims of defect, and product orders

• Coded, entered, and processed orders and instructions for products

• Created and maintained complete and accurate information regarding the product line and materials inventory

• Trained and directed new hires in how to become order entry clerks and how to perform the job Customer Service Representative

Cash Max - Palestine, TX

July 2012 to November 2012

• Greeted customers as they walked into the store

• Assisted in secure cash advances and title loans

• Received and made phone calls related to loan and collection activity

• Performed various clerical and receptionist duties as needed Receptionist

Klein Products - Jacksonville, TX

June 2012 to July 2012

• Answered phones and forwarded callers to appropriate parties

• Took and delivered messages for on site personnel

• Assisted with the entering of time cards and payroll

• Greeted guests and new applicants

Customer Service Representative

Aditya Birla Minacs - Austin, TX

March 2010 to September 2011

• Answered inbound calls related to accounts

• Investigated vehicles to determine product liability by communicating with investigators and team members

• Delivered results of investigations to customers

• Achieved the highest satisfaction rating in the department within the first 2 months Education

Associate of the Arts in Liberal Arts

Trinity Valley Community College - Athens, TX

August 2004 to August 2005

Skills

• Public Speaking

• Customer Service

• Order Entry

• Clerical Experience

• Multi-line Phone Systems

• Administrative Experience

• Event Planning

• Office Management

• Medical Scheduling

• Data Entry

• Cold Calling

• Accounts Payable

• QuickBooks

• Personal Assistant Experience

• Microsoft Outlook

• Calendar Management

• Accounts Receivable

• Microsoft Powerpoint

• Interviewing

• Microsoft Word

• Management

• Filing (10+ years)

• Customer support (10+ years)

• Databases

• Medical office experience

• Insurance verification

• Workers' compensation

• Social media management (7 years)

• Social media marketing (7 years)

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