TIRA HOWARD

Banking and Mortgage Lending Professional

SUMMARY

I am an experienced banking professional, with a strong background in mortgage and lines-of-credit lending. I am seeking a remote opportunity where I can apply my extensive knowledge and expertise. I have a proven track record of developing and maintaining client relationships, facilitating approvals, analyzing risk, and maintaining regulatory compliance. EXPERIENCE

Home Equity Loan Processor, Oregon Community Credit Union REMOTE July 2020 - August 2023

My primary role was to facilitate and streamline the processing of home equity loan applications through:

• Reviewing and validating loan application documents

• Verifying financial information and creditworthiness of borrowers

• Coordinating with underwriters to assess eligibility and risk

• Collaborating with title companies and appraisers to confirm property values and to clear any title issues

• Adhering to regulatory compliance and ensuring all necessary disclosures are provided to all parties

• Maintaining a clear and highly organized loan pipeline, tracking progress, and meeting deadlines

• Providing outstanding customer service while addressing inquiries, and keeping applicants well informed through each step of the loan process Member Services Representative, Oregon Community Credit Union July 2018 - July 2020

As a Member Services Representative (Bank Teller), my main function was interfacing directly with bank customers and providing solutions by:

• Assisting customers with various transactions, including deposits, withdrawals, loan payments, and fund transfers

• Accurately handling cash, checks and electronic payments while ensuring compliance with security and accounting procedures

• Promoting banking products and services to members based on their financial needs

541-***-****

ad0m9b@r.postjobfree.com

Portland, Oregon

• Upholding a strong commitment to member confidentiality and financial privacy

• Adhering to all policies and regulatory compliance

• Delivering excellent customer service

Retail Sales Associate, Designer Shoe Warehouse

June 2013 - July 2018

With DSW I provided exceptional customer service and assisted in the smooth operation of the store. My main responsibilities included:

• Greeting and assisting customers in finding the right footwear and accessories

• Providing product details, style advice, and ensuring a positive shopping experience

• Operating the cash register, processing transactions, and handling customer payments

• Maintaining a clean and organized sales floor, including restocking and visual merchandising, and building window displays to showcase products effectively

• Adhering to company policies and procedures, including security checks SKILLS

My customer service abilities have allowed me to consistently deliver outstanding experiences to clients, addressing their needs and concerns with empathy and patience. I quickly learn new processes, demonstrating my ability to adapt to evolving industry standards and technologies. My problem solving skills allow me to identify and resolve challenges efficiently and thoughtfully. Collectively, these areas of expertise reflect my capacity to thrive in dynamic, customer-oriented environments.