Jonas Pako Nahimana

Contact No:469-***-****

Email Id: ad0m7h@r.postjobfree.com

PROFESSIONAL SUMMARY:

Seasoned Scrum master and Project manager professional with 10+ years of enterprise experience in SDLC and agile environments.

10 years’ experience using Jira, Azure devops, Service now, office 365, confluence, Salesforce, servant leader and facilitator of scrum ceremonies and removing impediments.

Working with offshore and onshore vendors, developers, stakeholders, and management in delivering software’s

10 years in an Agile working environment leading multiple projects, facilitating scrum ceremonies, meeting coordination, creating dashboards, and grooming backlogs.

Working with Scrum teams on Mobile application enhancement and Enterprise Resource Planning Development Project (Software Enhancement project)

6 years’ experience budgeting, planning, designing, and tracking medium to large projects.

Knowledge about the Agile and Waterfall framework processes

Familiarity with the use of Rally, JIRA, JIRA Align, JIRA Network Lab and other Agile tools.

Ability to lead legal projects

Key strength:

Improving process/systems, incident management and migration projects.

Expertise in various Agile frameworks: SAFe, Scrum, XP, Kanban Principles

Expertise with SLDC & SAFe Agile frameworks using JIRA, Version one and Azure devops.

Ability to handle and multitask 2 projects at the same time.

People management skill dealing with difficult stakeholders / developers.

Weekly report to management and remediating roadblocks in quick manner.

Excellent planning skills and communicating product vision and goals.

Ability to adapt quick and learn Faster of new system and tools.

Experience managing teams performing base/production support services including business sustaining activities, incident management, application governance, compliance, Risk management, Risk remediation, and Break/fix support

Systems analyst experience to help the team to gather requirements.

Software development knowledge

Experience with SQL and Python Programming language ( able to automate SQL queries using Python)

SAFe inquisitive bus Experience

CERTIFICATIONS:

Certified SAFe 6.0 Scrum Master – SSM

Professional Scrum Master 1 (PSM 1) – Scrum.org

CSM (certified scrum master) – Certified

Project Management Professional – Certified

ITIL foundation V4 – Certified

Kanban- Certified

Technology Expertise:

Agile PM Tools: Jira Align, Jira Labs, Salesforces, Service now, Azure devops

Software Applications: Office 365, Excel, SharePoint, Confluence

EDUCATION:

B.S. Computer Science And Informatic __ ESMICOM ( D.R.Congo - 2012)

WORK EXPERIENCE:

INFOSYS, Dallas TX

Scrum Master/Project Manager

Oct 2022 – Aug 2023

RESPOSIBILITIES:

Client : Nike

Guided and coaching the Scrum Teams on How to apply Scrum values and Principles.

Facilitates All the Scrum ceremonies (Daily Standups, Sprint Planning, Sprint Demo & Retro)

Worked on confluence- Assigned user personal space and provided assistance in using the tool.

Use of Jira Align & Network Labs in tracking and monitoring project progress

Trained teams in Agile, SAFe, Kanban, Confluence, and JIRA tool implementation

Escalation of impediments and risks to RTE to remove and help team project continuity, implementing good communication and collaboration within the team to support delivery

Yield team from outside distraction and help team to focus

Responsible for creating the project space in confluence.

Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and burn down charts, Velocity reports

Coach the team and product owner on Agile processes to ensure team is continually improving

Participated in the Agile/Scrum Community of Practice to introduce and continually improve agile processes within the organization.

We developed and implemented improved user experience Ux for mobile app service by upgrading our app for customers with better accessibility features, security, design and functionality as well as migrating over 100 applications to Azure cloud.

My team was also charged with problem tickets p1 and p2 and my duty to escalated the appropriate personals or team tracking these tickets using jira boards.

WIPRO, Dallas TX

Scrum Master / Project Manager July 2018 – Sept 2022

RESPOSIBILITIES:

Clients: OTS Solutions, Anthem, Union Bank

Guides and coaches a team on Scrum practices across Anthem devops team.

Facilitates Scrum ceremonies (Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives).

Created reports, charts and dashboards for JIRA with eazyBI Plugin and Managed documentation for DevOps pipeline using Confluence.

Facilitates scaled planning for the team (for example, Pre-Planning/ Preparation and PI Planning Events) and represent the team in Scrum of Scrums/ART Syncs.

Helps the team define norms/agreements, like a Definition of Ready and Definition of Done, and enforce the agreements.

Use of JIRA in tracking and monitoring project progress and reporting using burndown charts.

Ensures the team has a healthy product and Sprint backlog (in collaboration with the PO).

Facilitates dependency management/risk management/impediment removal for the team.

Promotes/facilitates communication and collaboration within the Agile team to support value delivery and Sprint commitments.

Used various Agile frameworks: SAFe, Scrum, XP, Kanban Principles

Provides visibility into the Agile team’s delivery plans and progress against plan to stakeholders.

Measures team delivery, maturity, and performance and review the metrics with the team to identify improvement opportunities.

Works under guidance and mentorship from senior Scrum Masters & Agile Coaches.

Managing 2 agile project teams both offshore and onshore comprising of about 10 developers.

Escalation of impediments and risks to RTE to remove and help team project continuity.

Shield team from management and external stakeholders.

TARGET, Atlanta, Georgia Oct 2016 – July 2018

Scrum Master / Project Manager

RESPOSIBILITIES:

Guided and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight Target customers.

Protected the development team from outside influences and remove impediments.

Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.

Facilitated getting the work done without coercion, assigning, or dictating the work.

Assisted with internal and external communication, improving transparency, and radiating information.

Supported and educating the Product Owner, especially with respect to refining and ordering the product backlog.

Worked closely with the Product Owner to ensure product backlog is visible and prioritized towards business value.

Use of Salesforce dot com in tracking projects and executing salesforce implementations within target dot come working with salesforce’s devops teams tracking both sides.

Facilitated various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives.

Empowered the team to be fully Agile and self-organized.

Conducted key scrum ceremonies, e.g., PI planning, sprint planning, backlog grooming, daily scrums, and sprint retrospectives to actively manage risks and external dependencies.

Tracked and communicated team velocity and sprint/release progress.

Managed 2 agile teams in with over 8 developers in tracking, planning and development.

Worked with product team to identify and remove impediments, prevent distractions, facilitate discussions, prevent distractions, and self-organize.

Regions Bank, NY Jan 2012 – Oct 2016

Scrum Master / Project Manager

RESPOSIBILITIES:

Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems within Regions bank.

Partnered with Product Owner(s) to ensure continuous refinement of backlog, which may include stories from multiple projects.

Provided technical assistance in identifying and evaluating system impacts during conception and elaboration phases.

Use of Azure devops (ADO) tracking and planning project progress as well as reporting metrics using burndown charts.

Interacted with internal and external technical leaders to develop innovative solutions that meet business needs

Participated in the entire SDLC and interface with product managers, architecture, development and QA teams

Interacted with internal and external technical leaders to develop innovative solutions that meet business needs.

Scrum master/project manager for 2 agile teams comprising of 10 developers offshore and onshore.

Managed specific projects that have a distinct beginning and end.

Participated in Scrum Master group meetings to improve the direction and quality of our Scrum Masters and Scrum teams

Created presentations as required to support internal and external program reviews.

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