SUBRINA MAZUMDER

Details:

Present Address:

The Grand 1501 Harvey Road,College station Tx-77840

Cell number

979-***-****,

Email:

ad0m76@r.postjobfree.com (personal)

ad0m76@r.postjobfree.com (personal)

ad0m76@r.postjobfree.com (official)

Education:

1995:M.Sc in Fisheries, Dhaka University, Dhaka, Bangladesh 1994 :B.Sc. (Hons) in Zoology, Dhaka University, Dhaka, Bangladesh Certificate & Training:

Transferable skill:

•Certified on SQL for Data Science from University of California, Davis

•Certified on Google Data Analytics Professional Certificate.

•Certified on Google IT Support online, Professional Certificate.

•Certified on Databases and SQL for Data Science with Python from IBM

•Certified on Database Design with SQL Server Management Studio (SSMS) from Coursera .

•Certified on Scrum Master Certification: Scaling Agile and the Team-of-Teams from Coursera .

•Certified on Database Design with SQL Server Management Studio (SSMS)

•Certified on C++ & Java basic from BITM

•Certified on Enhance Student Learning with Interactive Lessons in Nearpod

•Certified Build training website by using Google website • Certified Create charts & dashboard Using Google sheet.

•Certified ask question to make Data drive Decisions.

•Certified .Calculate data in SQL using MT SQL workbench

•Certified Programming Foundations with JavaScript, HTML and CSS from Duke University

•Certified on Q/A testing on selenium

Professional skill:

•Certified on Master trainer on Abacus Fare & Ticketing from Abacus Private limited,Singapore

•Certified on Master Trainer for Abacus Farex 4.5.2 from Abacus Private Limited,Singapore

•Certified on Abacus Fares& Ticketing, Basic module

•Certified on Abacus fares, Ticketing,Advance module from Abacus Private Limited,Singapore

•Certified on Basic Reservation training on sabre system from Jet Airways Mumbai.

•Certified on Basic Ticketing training on sabre system from Jet Airways Mumbai.

•Certified on “Service Excellence” from Abacus national Private marketing Limited, Singapore

•Certified in” I am superior” Hack day, from Abacus Private marketing Limited Singapore .

•Certified on” Becoming Effective Trainer “ from Abacus Private limited.

•Certified on Automated Exchange from STN(sabre travel network) office,Singapore

•Certified on Auto refund from Sabre Travel Network.

•Certified on Core functionality & Advance training on Abacus-Sabre red work space from STN(sabre travel network) office,Singapore

•Hotel training on Sabre red work space from STN(sabre travel network) office,Singapore

•Power connect (Back office training) from Hong Kong office.

•Web start & web connect (Online line product) training from from STN(sabre travel network) office,Singapore

•LCC (Low cost carrier) training from STN(sabre travel network) office,Singapore.

•Sabre RED workspace full training from STN (sabre travel network) office, Singapore.

•Ticket Express training from STN(sabre travel network) office,Singapore

•Trip Case training from STN(sabre travel network) office,Singapore

•Room Deal training from STN(sabre travel network) office,Singapore

•Sabre Work lite on Mobile training from STN(sabre travel network) office,Singapore

•Certified on Amadeus system on PNR, FARE, QUEUE, GRAPHICAL Course.

•Certified on Computer basic knowledge (2 years degree) from Bangladesh Institute

•Certified on Bangladesh Travel, hotel & Tourism Operation Course from BHTTI sponsored by BICT technology (BIT)

•Certified on Basic Flight Service Course for customer service from Universal Coaching Home

•Certified on English language from Bhuiyan tutorial Limited

•Certified on NDC,E-commerce Leisure, Ticketing Express, Automation Hub.

Soft Skill:

Presentation skills, Collaboration, Communication, Research, Problem-solving skills, Adaptability, Attention to detail, collaboration, Team leading as a scrum Master

PERSONEL:

ALION Citizen ship of U.S

PROFESSIONAL EXPERIENCE: Working year

Front Desk support

Company Name

Hawthorn suites by WYNDHAM September 2023-Present

Roll :

Checkin,check out and reservation

Audit report,Arrival,Departure daily report send

Email,GXP,MOD, cashier report, order send

Guest maintenance

Sale Associate

Company Name : Dillard’s at college station May 2023 -September2023

‘

Customer service front desk

UPS Jan 2023 to April2023

SQL Developer/ MSBI Developer

Company Name : Signature Bank July 2021 - December 2022

Role:

Plan, manage and track database and SQL Procedures system changes by SQL server using

Creating stored procedures using Common Table Expression (CTE) and types for Credit card department

Created SQL queries and developed Dashboard style of reports as per business needs.

Working with table and matrix visuals, worked with different level of filters like report level,

SR. Manager - Data analytics of Customer Support, Product & Training Department July 2015- December 2022

Company Name : Sabre Travel Network (Bangladesh) Limited.

Office: +88 02 8189373-6 (Ext-109) http://www.sabretn.com http://www.sabretn.com.bd twitter facebook

linkedin youtube (Head office is in South Lake Texas

Role:

Currently working as a Senior Manager of Customer support, Product &Training at an Sabre Software System is a network/platform that enables travel technology and their clients to access travel data, shops for and compares reservation options and book travel.

Leading challenging work in the world's leading provider of solutions for the travel industry, including agencies, corporations, suppliers, developers, government and online.

Attend on conference call, resolve travel solution,conducting training & making events & presentation.

Worked on domain,including callrecord,Training record,also maintained on software and product .

As a SQL developer always write simple and complex quires using Triggers,store procedure,function,views etc

As ETL developer use SSIS tool extract data from data from various sources such as EXcel,Flat file,CVS and RDDMS systems such as SQL,Oracle and Teradata.

Bring the data to staging area and complete a DQ check before applying the transformations based on the requirement.

USE SSRS to Generate Reports such as

Matrix, Tabular,Parameterized,drop down,Drill through and drill down

Visualize the Report and create dashboard.

Deploy all the courses or SSIS package to various environment.

The role is depth knowledge of Sabre systems and products.

This role is also responsible to measure quality and quantity of customer service and feedback to derive market strategies for exceptional customer service Reporting.

The role also one to have efficient team management skills with an attitude of collaborate to win .

Derive a shift- based work schedule with the team.

Analyze the call patterns and derive inputs for training.

Evaluate the quality of email and conversation skills.

Report deviation in process – both external and internal .

Provide inputs to the leadership and the team for improvement.

Training s – evaluate market needs and derive a training plan based on feedback from the calls and the sales team .

Goal is to reduce the number of emails and calls and escalations over a period of 6 months

with gradual improvement in the scores

Leading challenging work in the world's leading provider of solutions for the travel industry, including agencies, corporations, suppliers, Airlines and online.

Attend on conference call, resolve travel solution, conducting training & making events & presentation.

Meeting, liaison with All customer support employee of Sabre & others department.

Perform on customer support, Product sells conducting training to Travel agents.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens Travel Agents profile accounts in Central service training

Maintains customer record call on category base.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Conduct skills gap analyses to Travel agents & week base contacting Reservation & Ticketing Training

Internal Training to NMC staff & conducting out site training.

Prepare educational material (e.g. design manuals and order books -17 years using manual Ta by preparing me)

Select educational methods, like on-the-job coaching, conferences, workshops and learning courses

Schedule regular soft-skills development and management trainings

Assess the impact of training on employee performance

Liaise with external partners and outside training, as needed

Gather feedback from trainees and trainers verbally after each session

Trouble shoot all entry related, fare, PNR related problem & help to CS staff to resolve it earlier.

Maintain & Monitoring, yearly assessment, activities report of Helpdesk staff & Leave sine in, supervising to Helpdesk counter work etc.

Liaison with Head office concern person of Helpdesk, Training & Product as a problem solving as a Data Analytic.

Company performance:

Stakeholder, Buyers and sellers through the Sabre global distribution system (GDS) Sabre Global Distribution System, owned by Sabre Corporation, is used by travel agents and companies around the world to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators..Sabre Travel Network is a global technology company serving the world’s largest industry travel and tourism. Our travel marketplace connects buyers and sellers around the world. Through innovative,

The Sabre GDS system is connected to more than 400,000 travel agents around the world, who are serving to end clients. The Sabre system processes more than one million travel booking transactions per minute in high season.

Website : http://www.sabretravelnetwork.com

Industry: Leisure, Travel & Tourism

Company Name : Abacus Bangladesh National Marketing Limited, Dhaka Bangladesh 2003 to June 2015

Manager of Customer support, product & Training

Perform on customer support, Product sell, conduct training to Travel agent at Bangladesh national marketing limited.

Worked for Abacus International Private Limited, a travel facilitator company - providing

Travel information for reservation booking service, ticketing, Hotel, cruise, Insurance deal etc Commented [h1]:

in Asia pacific region. Company was enable to travel agencies to access schedules, compare fare information, booked issuance airlines tickets as well

as a host of other non-air contents. It also involved Get there & online travel management solution which streamlines & automates various facets of

corporate travel procurement & customer relationship management solutions to Tourist organizations. The company was founded 1988 based in

Singapore.

Company Name : Jet AIRWAYS 2001-2003

Role: Reservation, Ticketing officer at Dhaka Bangladesh

Company Name : Royal Jordanian airlines

Role : Reservation, Ticketing at Dhaka Bangladesh 2001-2003

Company name : Consultant Forum Limited Realtor company 2000-2001

Role:

Customer support Executive

Made liaisons with client service with client organization.

Managed commercial documents & customer correspondence

Maintained account records processed bills & payments.

Received customer phone.

Reporting & analysis on customer care,Training and product requirement.

Personnel Award & Recognitions:

Personnel award:

2008 performance award for best handing of Customer support, & Training conduct Singapore Abacus Private National Marketing Limited .

2010 performance award for best Marketing from Abacus product Singapore Abacus Private national marketing Limited .

Company Award:

Product & marketing growth award.

Sabre red workspace Higher adaptation

Upsize me

High growth training

Extra Activities:

Active member of Rotactclub (shamoli pioneer) -Member of social activities. Assistant secretary of Subcommittee of Bangladesh Awameligue on 2014-2019

Secretory of class 91 batch Zoology batch.

Requirement to Join :

Ready to Relocate USA (Y/N): Yes

Work Authorization: Valid Green card in USA

Preferred Mode of Contact Phone : 979-***-**** or Microsoft team,zoom,slype, whats apps /Any date -US Thursday or Friday is available for interview or any time to USA morning or evening period by 12 AM or 12 AM

Expected Pay Rate/ Salary (All-Inclusive): As per company standard policy

Availability to Start (Date):Earliest -From Current job to Resign period before 2 months before let them to know.

Availability for Phone & Skype Interview (Date/ Preferred-Any date send to me link prefer time USA morning time or evening

Reference:

Name- Nurul Islam

Title-Manager

Project Name: Signature Bank, New York, NY

Email- ad0m76@r.postjobfree.com

Contact- 201-***-****

Ahia Golam

Brother in law

President of AU petroleum,USA

Cell number : 954-****-***

Omar Farooq Malik

Ex- CEO of Sabre Bangladesh Travel Network

Cell number:880**********

Veena Sajee

Regional Director, South Asia, Sabre Travel Solutions

Mobile +91-990*******

Sabre.com

Contact this candidate