Kassie McClure

**** *. **** ***. • Wichita, KS **207 • ad0m6y@r.postjobfree.com • 316-***-**** •

PROFESSIONAL SUMMARY

Successful customer service minded individual with 15+ years of proven sales and customer service acumen, looking to transition from the food/beverage into an office setting. Develops forward-looking roadmaps to implement scalable initiatives and identification of growth opportunities. Serves as both team leader and an individual contributor in fast- paced, large complex projects to plan and execute strategic growth. Broad sector expertise in planning and process improvement across real estate, food & beverage settings along with office personnel. WORK EXPERIENCE

Lead Bartender/Waitress support July 2017 to September 2018 JOMA Corporation- Northrock Lanes Wichita, KS

As lead bartender, I managed and controlled 5 other waitress’s on any given night. Contributing to delivering customer service, tipping out waitress’s and cash control for the bar drawer. Helped with new product development, product ordering and staffing during peak seasonal times.

Key Accomplishments:

• Completed training on food, handling and delivery of liquor/beer products.

• Contributed to product development of new drinks and created specials for league bowlers.

• Created scheduling for other bartenders and waitress’s

• Oversaw and managed all ordering and inventory control. Lead Customer Service Sales/Information Nov 2015 to July 2016 CLC Lodging Wichita, KS

As a lead customer service rep, I managed a group of sales agents. As a group, we received and made calls from large corporations all over the U.S. and sometimes internationally to reserve hotels for upcoming events. Used all Microsoft suite products to accomplish my daily goals, stay organized and continue to provide excellent customer service. Used dialer services to make inbound and outbound calls. Key Accomplishments:

• Completed 20-25 reservations per day for our team through detail organization.

• Generated more than $20,000 in commissions and fees.

• Interviewed and hired 8 employees, completing all screening, onboarding and training.

• Oversaw all phases of the call process, trained and implemented new processes to improve customer service.

• Began group discussions to improve team morale and lead our team in improving a daily goals/tasks. Office Manager March 2012 to Oct. 2014

HoneyDo Homes, LLC Wichita, KS

HoneyDo Homes, LLC is a leading residential and commercial contractor for projects of all scopes and sizes.Managed the invoicing, billing and scheduling of all vendors/contractors in the job phase. Took inbound calls and scheduled estimates of new jobs and made outbound calls to customers for follow up and customer satisfaction. Key Accomplishments:

• Consistently exceeded customer expectations of service and sales.

• Nurtured relationships between customers, vendors and ownership leading to the development of new business.

• Directly contributed to the over $1,000,000 in sales in 2013.

• Developed a regular KPI report and met with owners to discuss areas of improvement and success. Real Estate Assistant- Office Manager Aug. 2010 to March 2012 Prudential Dining & Beard (Dana Engels Team) Wichita, KS As an executive assistant to Dana Engels and personal office manager, I managed a team of sales agents through the home selling process, including running daily sales review calls, creating appointments with prospective clientele and working with administrative staff to ensure optimal team results. Created brochures for new listings and open houses and helped sales agents organize their calendar of events.

• Organized/Planned and scheduled buy/sell contracts with other agents, including repair negotiations, and managed the repair process through closing.

• Provided oversight to monthly income/expense statements and managed annual budget allocations for marketing and expenses totaling more than $100K/annually.

• Managed 3 sales agents who worked exclusively for Dana Engels in the home selling process. Team sales totaled

$12.5M in real estate volume in 201.

• Provided market analysis and pricing of subject properties, advised on comparable sales ensuring appropriate pricing leading to quicker sales. Total listing time improved by 21%, from 67 days on market to 53 days on market during this period.

EDUCATION

Diploma; Derby High School- General Education classes Derby, KS

• Graduated in 2005

• GPA 3.7

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