Sandya P V

Email: ad0m69@r.postjobfree.com

Mobile: +1-513-***-****

Address: **** ******** ***, *****, **** - 45040

Career Objective

To associate with an innovative and vibrant organization, which allows me to put my competencies to the best use, to add value to the organization and contributes to my overall growth as an individual.

Professional Experiences:

Worked as an Associate Analyst for Mastercard India (Pune) from May 2022 to August 2023.

Worked in GBSC for Data Integrity Team and Registration of Prepaid Programs Key Responsibilities:

• Responsible for validating the information shared by the customer and providing resolutions to tickets raised by customer in SFDC.

• Timely escalation to L2 if out of scope of L1 for quick response.

• Preparing weekly and monthly report and share the same with the Business for analysis.

• Maintain effective communication during the meetings and give inputs to solve issues.

• Work as a team to close the cases within TAT.

• Utilizing and working on SFDC cases as the single source.

• Reviewing the prepaid request submitted by the issuer over the system (BPMS)and approving them with in the TAT.

• Leading the team while reviewing the Bulk cobrand requests from the issuer and coordinating the same with the team and the issuer.

• Reviewing the certification (extension request for issuing the prepaid cards out of the licensed countries) request of the issuer and taking necessary approvals from the respective regions and share the same with the customer.

• Part of testing the project for the new prepaid system. Worked on the payroll of Collabera Technologies Ltd Pvt for Mastercard India (Pune) as a Senior Analyst from June 2021 to May 2022 in GBSC for Data Integrity Team and Registration Prepaid Program

Worked on the payroll of HCL Technologies Ltd for DBS India (Pune) as a Senior Customer Support Executive from May 2018 December 2020. Worked in CDD Unit for EWSS Team

Key Responsibilities:

• Identify accurate risk rating for individual/ non individual accounts to highlight high risk jurisdictions, high risk business and Politically Exposed Persons (PEPs) or Relatives or Close Associates (RCAs).

• Complete extensive due diligence investigation using public and private databases in accordance with Anti Money Laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks.

• Actively worked with the onboarding team and call high risk customer and gather information basis the Simplified Due Diligence (SDD) and Enhanced Due Diligence

(EDD) report.

• Work with investigation team carrying out investigation work for high-risk account holders and reporting to the concerned department.

• Reviewing the alerts in the Actimize system and set the risk rating for the alert if it is not a fresh alert.

• Check the risk rating of the alert if already set for the previous alert, If there is any change in the risk rating taking approval from the business head (as required) Worked in Chrysalis Business Solutions Pvt Ltd as a Finance Executive (Personal accounts) & Executive Assistant to Directors from Jan 2017 to March 2018. Key Responsibilities:

• Coordinating with company CA for the yearly IT return documents (for the individual and Company returns)

• Attending meetings with the Directors and preparing MOM (Team leaders meeting, client meeting, investors meeting, auditors meeting etc)

• Fixing appointments for the meetings and following the meeting calendar

• Preparing the annual budget of the company in the beginning of the year with the directors

• Preparing the quarterly and annual meeting report of the company

• Depositing cheques/cash deposit to the accounts and releasing payments

• Checking and replying to e-mails, attending phone calls on behalf of directors

• Visa Documentation and taking appointment for the same Worked in Kotak Mahindra Bank as Service Officer from Nov 2013 to Nov 2014.

Worked in HDFC Bank Ltd as an Assistant Manager from Jul 2011 to Apr 2013.

Key Responsibilities:

• Handled cash R/P(s), Ensuring & effectively carrying transactions within the prescribed TAT without errors.

• Handled forex transactions like outward remittance, inward remittance, issuing forex card loading and reloading and issue of foreign currency DD.

• Generating reports of daily transactions in branch.

• Enhancing business through sales of banking product like new account Registration, FD's and small term loans.

• Allotting and managing locker operations.

• Issuance of DD/MC (Within Prescribed TAT).

• Processing funds transfers, NEFT and RTGS.

• Taking initiative for preventive complaint management in branch.

• Raising service request to back ends for all the customer transaction and interaction in Siebel.

• Change the service request status once it is closed (only branch level)

• Ensuring outward clearing process with duly adherence.

• Identification of high transacting customers & guiding them to reduce their overall transactions through acquiring of banking product.

• Providing better service to customer to enhance customer satisfaction in bank.

• Handled vault keys as a custodian.

• Pre-audit before the branch audit

Professional Trainings and Certification:

Course: Advanced Diploma in Accounts and Financial Management, Ajax Management Have exposure to the following areas

Income Tax

• Income from Salary: HRA Calculation, Encashment of earned leave, Gratuity, Pension, Tax Calculation Reports, Investments, Arrears Calculation

• Income from Other Sources: Problems on Income from Other Sources Final Accounts of Company: Types of Shares - Preference, equity, deferred shares, Balance sheet format, Trial Balance, Trading and P&L A/C, P&L Appropriation A/C, Balance sheet, Difference between P&L and P&L Appropriation a/c

Academic Education:

• Completed Post Graduation in Business Administration with dual specialization

(finance and marketing) from Nehru institute of Engineering & Technology, Anna University with a score of 83% (2011)

• Graduated in Computer Application from Nehru arts and science college, Bharathiar University with a score of 63% (2009)

• Higher Secondary (12th Std) from GBHSS, Kerala State Board with a score of 66%

• SSLC (10th Std) from YMGHS, Kerala State Board with a score of 63% Personal Details:

Name: Sandya PV

Date of Birth: 08-12-1988

Gender: Female

Nationality: Indian

Marital Status: Married

Languages Known: English, Hindi, Tamil, Malayalam.

(SANDYA.P. V)

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