Customer Service First Class
Resume:
Foday Koroma
Personal Details
Phone : +232********/ +232********
Email : **********@*****.***
Address : ** ****** ******, ********
Date of Birth : 15/01/2003
Marital Status : single
Nationality : sierra Leone
Religion : Muslim
Gender : male
Place : freetown
Education
Course / Degree School /
University
Grade / Score Year
Roman Catholic
primary school
320 (NPSE) 2008-
2014
Huntingdon junior
secondary school
Agregate 18(BECE) 2014-
2017
faith Christian
senior secondary
school
Mathematics (B2) English (A1) Physics
(A1) Chemistry (A1) Science(B2)
(WASSCE)
2019-
2020
Level 2 Technical Certificate in Food &
Beverage Service, June 2021–
September 2021
Delmark college,
freetown,sierra
leone
Objective
Experienced waiter with extensive knowledge of food and wine and dedication to delivering first-class customer service. An energetic team player with highly developed multi-tasking skills and an eye for upselling. Looking to further develop my abilities in a busy fine dining environment. Experience
waiter
Companero restaurant Rokel
Duties
Foodservice duties in a high-end gastropub specialising in Modern European cuisine. Learned to deliver first-rate customer service, achieving a score of 100% in two mystery shopper assessments.
Effectively promoted specials and upsold selected menu items to reduce waste and increase profits. Excelled in a challenging, high-volume environment. Regularly dealing with 100+ covers during busy shifts. Managed closing duties including reconciliation of till, never recording a shortfall. Demonstrated awareness of licensing laws, refusing service to intoxicated customers and adhering to the
“challenge 25” alcohol service strategy, passing all spot inspections. waiter
Fatrama restaurant waterloo
Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. Full product knowledge of all menu items and hotel facilities and services. Check on customers asking if they are enjoying their meals and service. Ensuring the food service area is left clean and tidy once all the guests have left. Relaying, preparing and setting tables for the next guests. Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc
Skills
Wine knowledge: able to recommend the best wine for all menu items including daily chef’s specials. Interpersonal communication: relayed customer needs and requirements to kitchen staff to ensure all needs were met and allergy concerns addressed.
Teamwork: worked efficiently with team members to ensure all tables received excellent service, providing assistance to colleagues when required.
POS Operation: taking cash and card payments, accurate order entry and reconciliation. Stress Tolerance: dealing with challenging customers and a high-volume workload while maintaining a professional and calm demeanour.
Languages
English professional speaker
krio professional speaker
thmne professional speaker
PERSONAL SKILLS
Team player
Guest focused
High standard of
personal hygiene.
AREAS OF EXPERTISE
Preparing food & drinks
Cocktails
Hospitality
Up selling techniques for
wine & meals
Waiting on tables
Taking customer orders
Customer service
Teamwork Skills
Active listening
collaboration
communication
community building
creative thinking
critical thinking
Decision making
Reference
Mr Mathew kanu - companero restaurant Rokel
manager
**********@*****.***
Mr moses bangura - fatrama restaurant waterloo
manager
Contact this candidate