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Life Insurance Customer Service

Location:
Baytown, TX
Posted:
October 26, 2023

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Resume:

AARON AGUILLARD

**** ******* ***

Baytown, Texas 77523

ad0m4r@r.postjobfree.com

Cell 713-***-****

Experience

Geodis, Baytown, Texas Maintenance 04/26/22- Present

Clean outside both sides of the warehouse.

Operate a big Floor Sweeper and clean dirty areas all over the inside of the warehouse.

Family First Life, Life Insurance Sales, 10/4/21- 12/20/21

Sell Life Insurance to interested clients.

SGS, Tex

Aaron Aguillard

Warehouse Supervisor & Customer Service Manager

ad0m4r@r.postjobfree.com • 713-***-****

Baytown, TX 77523

Dedicated, passionate, professional offering experience in operations administration, marine inspection, and regulatory compliance seeking to utilize transferable skills and transition to a career as a Warehouse Supervisor or Customer Service Manager. Skilled at: assessing practices, offering recommendations, and integrating new workflows that augment productivity. Proficient at: defining objectives, delegating tasks, and motivating team members to perform. Excel at: time management, organization, prioritization, and communication with colleagues and clients. A leader consistently rewarded with expanded levels of responsibility due to a track record of performance and results.

Areas of Interest

Warehouse Operations

Customer Satisfaction

Shipping & Receiving

Inventory Management

Staff Training & Mentorship

Storage Practices

Cycle Counting

Product Forecasting

Teamwork & Collaboration

Analytical Mindset

Attention to Detail

Complex Problem Solving

Professional Experience

Geodis 2022-Present

Forklift Operator, Material Handler, Rework, etc.

Family First Life 2021 – Present

Life Insurance Sales Agent

Establish customer relationships, determine life insurance needs, and present various coverage options. Educate customers about policy terms, conditions, and pricing. Maintain knowledge regarding the latest industry trends and products in the marketplace.

Demonstrate the ability to develop a pipeline of business.

Oversee see the process from initial interest through binding coverage.

Contact customers on a periodic basis to determine if insurance needs have changed.

Achieve and exceed sales and service goals on a consistent basis.

SGS North America, Texas City, TX 2018 – 2020

Marine Inspector

Offered quality support sampling and gauging tanks, inland tank barges, off-shore barges, and ship tanks on a daily basis. Demonstrated the ability to execute large volumes of work each day with precision. Commended for keeping meticulous notes and records of every inspection.

Completed miscellaneous administrative tasks, as required.

Picked-up samples from locations around Texas City before delivering to Bayport or Deer Park labs.

Intertek, Deer Park, TX 2015 – 2017

Marine Inspector

Executed daily responsibilities comprised of gauging oxygen and temperature readings from ship tanks, inland tank barges, shore tanks, rail cars, and truck tankers. Collected samples, noted records, and completed associated paperwork. Adhered to governance when collecting and recording all samples.

Delivered samples and equipment to ITS for subsequent review.

Exhibited the ability to maximize time in the field by scheduling appointments in logistical order.

Trained, mentored, and coached new team members in organizational practices and procedures.

Chem Coast, La Porte, TX 2010 – 2015

Marine Inspector

Connected with clients, boarded vessels, and gauged oxygen and temperature readings from ship tanks, inland tank barges, shore, tanks, rail cars, and truck tankers. Sampled levels before submitting to the lab for further review. Ensured all required paperwork, calculations, and reports were filled out and submitted in a timely manner.

Maintained knowledge regarding the latest rules and regulations governing these transportation entities.

Inspected all equipment to ensure safety standards.

Submitted samples and information regarding equipment to ITS for further review.

Baytown Nissan, Baytown, TX 2009 – 2010

Sales Consultant

Engaged with customers, identified vehicle needs, and presented options within a predetermined price point. Maintained expansive knowledge regarding inventory, amenities, and functionality of vehicles on the lot. Utilized lead generation and prospecting to identify new customers in the marketplace and make contact with prospective buyers.

Accompanied customers on test-drives.

Introduced clients to the finance department to secure purchases or leases.

Educated customers about add-ons, upgrade packages, and warranties.

Facilitated the transaction from inception to completion with additional follow-up to ensure customer satisfaction.

Achieved and exceeded sales and service goals on a consistent basis.

Kirby Inland Marine, Channelview, TX 1991 – 2009

Barge Port Engineer & Vessel Personnel Supervisor

Delivered exceptional leadership assisting with daily operations of a large-volume marine business focused on shipping and receiving goods. Assessed inland tank barges, identified repair needs, and completed maintenance to ensure all vessels were operating at peak efficiency. Additionally, adhered to all regulatory processes and procedures.

Offered after-hours administrative duty proactively solving issues over the phone.

Ensured that all docked barges were ready for the next transport.

Contacted the appropriate vendors and field personnel to execute repairs.

Presided over payroll for more than 300 employees in the HRIS database.

Developed and implemented new hire orientation to facilitate the on-boarding process.

Updated files and records in various platforms including: MS Office Suite, Lotus, and Ross Payroll system.

Regarded as the liaison between the U.S. Coast Guard and vessel employees facilitating license renewals.

Introduced and upheld HR practices and policies in accordance with regulations.

Monitored employee pay scales and approved additions and promotions as merited.

Integrated multiple new programs including those focused on employee and job site safety.

Credited with improving key HR metrics such as turnover and terminations.

Promoted to Vessel Personnel Supervisor within 14 months of assuming the position.

General Supply Houston, Texas 1984 - 1991

Warehouse Supervisor

Forklift Operator

Acoustical Ceiling Systems

Kept Warehouse running smoothly

Education

Coursework Completed

Taft Junior College, Taft, CA

Coursework Completed

Stephen F. Austin State University, Nacogdoches, TX

Coursework Completed

San Jacinto College, Houston, TX

11 Computer Technician Classes

San Jacinto College, Houston, TX

IFIA Certification

TWIC Card - Active

Geodis, Baytown, Texas 04/26/22 - Present

Clean the outside of the Docks parking lot outside and once a week I also clean by the Outside fence area.

Also, I operate the big floor Sweeper and clean the dirty area all over the inside of the warehouse.

SGS Texas City, Texas

Marine Inspector, 07/05/18 – 06/16/20

Pick up samples from all boxes throughout the day or night

Sample shore tanks that are for Rundown each day or night

Gauging, sampling & temperature readings of ship tanks, inland tank barges and shore tanks

Pick up samples and deliver to various Labs

Uber

Driver, 11/27/17 – 07/04/18

Pick up and Driving riders all over Houston, Texas area

Picking up food and deliver to areas around Houston

Intertek, Deer Park, Texas

Marine Inspector, 7/20/15 – 11/14/17

Gauging, oxygen & temperature readings and sampling of ship tanks, inland tank barges, shore tanks, rail cars and truck tankers

All required calculations, paperwork and laptop entry on each job completion

Turn in samples and all equipment to ITS

Chem Coast, La Porte, Texas

Marine Inspector, 11/22/10-7/16/15

Gauging, oxygen & temperature readings and sampling of ship tanks, inland tank barges, shore tanks, rail cars and truck tankers

All required calculations, paperwork and laptop entry on each job completion

Turn in samples and all equipment to the Chem Coast Lab

Baytown Nissan, Baytown, Texas

Sales Consultant, 10/19/09-11/20/10

Selling of new and pre-owned vehicles

Provide assistance to the customers that come to the dealership

Follow- up phone calls to ensure customer satisfaction

Kirby Inland Marine, Channelview, Texas

Barge Port Engineer & Vessel Personnel Supervisor, 1991-2009

Routine and specialty maintenance on inland tank barges which include set up shipyards on needed barge repairs

After- hour barge duty desk and trouble shoot problems over the phone

Perform make ready on barges that were going to the docks and make routine maintenance repairs

Called vendor or field personnel to correct needed repairs

Coordinate crews to and from vessels

Implement and manage payroll for vessel personnel (HRIS payroll system) for 300 vessel employees

Developed and facilitated all vessel new-hire orientations

Developed and input files in Microsoft Word, Access and Excel, Lotus and ROSS Payroll system

Built a comprehensive employee recruiting strategy

Liaison between US Coast Guard and vessel employees for license renewals

Developed and enforced company policy and procedures relating to all phases of human resources activity

Established and monitored vessel employee pay scales

Conducted job analysis and job evaluations, resulting in quality job specifications

Audited workplace and employee policies and procedures

Developed innovative new-employee orientation programs, including safety training

Updated key human resource metrics, including turnover and terminations, using reporting tolls on the HRIS database

Processed unemployment claims and acted as the company representative at unemployment hearings

Promoted to Vessel Personnel Supervisor within 14 months

Completed 11 Computer Technician Classes at San Jacinto North Campus

EDUCATION Graduate, Channelview High School

Taft Junior College, Taft California

Stephen F Austin, Nacogdoches, Texas

San Jacinto College, Houston, Texas



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