Market Data Customer Service

Ryan Coleman

***********@*****.*** 915-***-****

Experience:

Indeed.com – Scottsdale, AZ – March 2020 – Present Senior Recruiter/Delivery Specialist

● Lead enterprise accounts where I develop hiring processes and communicate daily with high level clients

● Led our accounts to surpass monthly metrics while also generating over six figures in revenue.

● Presented and trained the entire organization on automation methods that increase conversion rates across the hire journey

● Manage 100+ candidates across multiple enterprise accounts

● Partner with clients to improve work flow and candidate experiences

● Understand client needs and present them with quality candidates

● Share relevant market data with each client to improve their understanding of the current candidate pool

● Meet weekly quotas related to metrics

Recruiter/Delivery Specialist

● Responsible for candidate journey from application to hire

● Manage 100+ candidates across multiple enterprise accounts

● Communicate and strengthen processes to ensure an effortless experience for our candidates and clients

● Contribute innovative ideas to streamline processes and make hiring more efficient

● Partner with clients to improve work flow and candidate experiences

● Meet weekly quotas related to metrics

Client Success Coordinator

● Execute high volume client requests and communicate with Fortune 500 clients (Amazon, Walmart, Penske, Starbucks, etc.) under strict SLA timelines while providing excellent customer service

● Deliver weekly, monthly and annual reports using Microsoft Excel and different companies ADP’s

● Discuss inquiries with clients regarding report specifics

● Utilize Salesforce, Zendesk, Microsoft Office, and various companies ADP systems Hiring Specialist II

● “I help people get jobs,” monitor the hiring process, pay specific attention to the continued flow of candidates through the client pipeline and handle high volume requests

● Serve as the primary point of contact for candidates and clients throughout the full hiring cycle,

(i.e. communicate status, answer questions and coordinate all follow-up efforts via phone, email or chat.)

● Provide market research to support candidate and client geographic profiling information to guide the success of their recruiting goals and initiatives

● Contribute to a cohesive team environment and utilize coaching and feedback to improve performance while having the confidence and knowledge to influence others Blanco Tacos and Tequila – Scottsdale, AZ – March 2016 – March 2020 Lead Server

● Provide exceptional customer service, hospitality, and communication skills

● Organize meetings and events to enhance performance standards and ensure efficient service

● Utilize sales techniques in order to increase customer spending and revenue for the restaurant Software Skills:

● Microsoft Office Applications

● Google (Calendar, Documents, Mail, etc.)

● Salesforce

● Workday

● ADP

● Slack

Education:

Arizona State University -- W.P Carey School of Business Bachelor’s Degree in Business Sustainability

Contact this candidate