Network Security Customer Service

Professional Summary

•Master of Science in Cybersecurity Technology.

•Bachelor of Science in Midwifery.

•More than 7 years of work experience of which two years in cybersecurity technology

•Hands-on experience with cyber methodologies to cyber architectures, services, protocols, algorithms, hardware, and software components

•Hands-on experience in software assurance, verification, and validation; virtual network and cloud computing security techniques

•Hands-on experience with intrusion detection and prevention, exploitation, and mitigation in cyberspace.

•Capable of employing technological solutions to identify, resolve, prevent, and mitigate cyber-attacks.

•Proficient in network security techniques, monitoring, auditing, intrusion detection and prevention, and ethical penetration testing.

•Hands-on experience with tools and technologies commonly used in forensic examinations and utilize best practices.

•Good at IAM tools such as SailPoint IdentityIQ

•Experience in version control tolls such as Git and Maven

•Proficient in data interpretation, security tools and troubleshooting.

•Proficient skill in customer support and resolution to customer problems

•Superb ability to work with minimal supervision.

•Excellent in working multiple projects at a time and prioritize workload.

•Fast learner and adapt to new software tools.

•Motivated, committed, stress tolerance, result, and customer-service oriented.

•Strong verbal, written and interpersonal skills and effective in interacting with clients.

Educational Background and Trainings

•Master of Science in Cybersecurity Technology for Maryland University Global Campus (UMGC), May 2023

•Bachelor of Science Degree from Addis Ababa University in Midwifery, July 2012

Technical Skills

•Security Processes: Vulnerability and Risk Assessment, Vulnerability Mitigation Processes, Security Metrics and Alerts Analysis, and Forensic Investigations.

•Security Applications: SailPoint IdentityIQ, Splunk, FTK, BlackBag, Symantec, and LogLogic.

•Scanning Tools: Wireshark, Qualys, and nCircle.

•Operating Systems: Windows server, and Linux.

•Languages: Java, SQL, Java script, CSS, Junit, log4j, and XML

•Proficient in Active Directory, Wireshark, OpenVAS, Snort, OpenPGP, X.509, Suricata, Windows logs and Registry examination, Autoruns, IIS and Linux logs

•Protocols: HTTP(S), (S)FTP, TCP/IP, AD, SSL, LDAP, TLS, TOMCAT, UML, Ant, MS Visio

Professional Experience

Analyst, MD

Analyst April 2021 – till now

•Security log analysis and alert investigations.

•Security incident tickets management.

•Generate information security reports.

•Update endpoints for Nessus Manager to scan.

•Generate Splunk Query to find any security incident investigations.

•Automate processes and set scheduled cron jobs using scripts.

•Performed Forensic Investigations and provided security incident reports.

•Provided SailPoint IdentityIQ tool user support such as access request and onboarding.

•Operate and maintain controls, take actions as required.

•Ensure that security risks are managed.

•User support in active directory accounts and entitlements.

•Involved in correlation, and creation rules customization.

•Terminate/remove unauthorized users based on access reports.

Allergy and Asthma Inc, Columbia, MD

Coordinator April 2017 – till now

•Coordinates clinical duties.

•Responsible for customer services, medical assistant, and billings.

•Administer allergy shots, perform allergy testing on patients.

•Coordinate customer support, manage referrals and records.

•Manage schedules, inventory, and deal with insurances.

•Prepare daily memos, reports, invoices, and other documents.

Hidassie Health Center

Midwife Mar 2012 – Jan 2016

•Senior Midwife for 4 years and responsible for clinical duties

•Act as lead in the absence of the general manager and direct the daily work.

•Coordinate the collection and handling of patient records.

•Provide different training for health professionals.

•Prepare other reports as requested by top management.

•Provide training to new employees as required

Contact this candidate