Entry Level Tech Support
Resume:
Edwin acheampong
*********@*****.***
Professional Summary
To secure an entry-level IT position where I can leverage my knowledge and certifications in Google Tech Support and CompTIA A+ to provide efficient technical support, troubleshoot hardware, research techniques, resolving technical problems and software issues, and contribute to the success of the organization while gaining valuable experience and further developing my IT skills.
education and Certifications
Per Scholas Technical Training
CompTIA A+ September 2023
Google Tech Support September 2013
King’s College Associate Degree December 2007
Skills
Hardware knowledge
Operating System,
Software Installation and Troubleshooting
Basic Networking
Security Fundamentals.
Mobile Devices
Remote Support
Hardware and Software Maintenance
Troubleshooting Techniques
Documentation
Professionalism
ServiceNow
Project management, ability to drive business initiatives.
Salesforce
Professional Experience
CARDINAL INNOVATIONS, CHARLOTTE, NC. April 2019 to Current
CLAIMS SPECIALIST
Senior Benefits coordinator responsible for training and assisting junior staff in verifying, reporting, and documenting patient’s benefits coverage.
Work closely with our management team to formulate material for training materials and trained employees in the basics of process improvement philosophies and tools.
Responsible for leading junior benefit verification specialists ensuring productivity standards and goals are met through effective coaching and provision of resources needed to make consultants work efficiently.
Partner with Managers to coordinate the resources, tasks, and actions necessary to create outputs for each initiative.
Foster valued relationships with customer subject matter experts and other team members to ensure transparency and collaborative working relationships exist on all specific task related deliverables.
Responsible for supporting internal and external customers by providing variety of support services in account management, operations, documentation and explanation of benefits.
Analyse and resolved operational, systems related and customer issues by communicating and coordinating with assigned business partners.
Identifies and owns resolution for inefficiencies in procedures/Processes, writing new and/or updating existing procedures and processes to improve on efficiency and customer’s experience.
Lead special projects relating to new processes and new product initiatives.
Responsible for conducting root cause and impact analysis in determine business options to Streamline accountability and ownership for customer issue resolution.
Provides linkage, authorizations and level of care determinations to core services agencies and other providers, assisting providers with creative problem solving to suggest alternative approaches to care.
Utilizes knowledge of clinical skills, and techniques, such as reframing, diagnostic assessment, and evidenced based practices.
LASH GROUP AMERISOURCEBERGENS, FORTMILL, SC. March 2016- March 2019
Senior Benefits Analyst
Responsible for customer service and customer case management regarding customer insurance benefits, treatments, basic clinical and program inquiries
Led and coordinated all patient’s access to therapies, schedules and conducted appropriate follow-up via phones, mail, and/or fax for missing enrolment information.
Analyzed patient data to ensure accuracy.
Facilitated access to appropriates support services for patients, including reimbursement counselling, nursing hotline, and support.
Managed payer research, health care policy library, and state management.
Worked with management team to identified other sources of health care coverage for patients through simple queries and use of PayerPlus database.
References Upon Request
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