BRIAN FICHTENMAYER

CRANFORD, NJ ***** 908-***-**** ad0m0m@r.postjobfree.com

PROFESSIONAL SUMMARY

Innovative achievement-oriented Product Owner/Scrum Master with extensive

experience at integrating technical projects in an global enterprise environment. Able to convey technical issues and material to non-technical audiences. Highly qualified leader and program manager with 20+ years experience and lead a team of desktop engineers to provide endpoint management engineering and support.

SKILLS

Product/Owner Scrum Master

Agile methodology

Training, mentoring and Development

Compliance Understanding

Software License Management

SCCM, Azure, Intune, M365, Citrix, Active Directory, MAC

Agile, Product Owner, Scrum, Sprint Planning

Public speaking ability

Technology integration

Interdisciplinary Collaboration

Risk Management

Threat Vulnerability Management

Analytical skills

Persuasive communication style

GIAC Security Essentials (GSEC)

Certified Scrum Product Owner (CSPO)

Scrum Master Certified (SMC)

WORK HISTORY

FEBRUARY 2008-SEPTEMBER 2022

Agile Product Owner/Scrum Master Bloomberg LP New York, NY

Broke project into epics and implementable user stories

Certified Agile (scrum) Project Owner and Scrum Master of bi-weekly projects and tasks using JIRA.

Managed team of Microsoft and MAC desktop engineers, SCCM, Azure, Intune, JAMF system administrators, software asset personnel, Citrix virtual machine environment engineers and tool building and packagers.

Responsible for imaging, software deployment, and vulnerability patching of 30,000+ devices on global corporate network, inclusive of Windows and MAC workstations, laptops and Windows servers.

Built monthly patch cycle roll out workflows hitting 95% patching compliance of devices within 7-10 days of patch release.

Responsible for monthly workflows of Windows image builds and patching.

Patching and deployments of MAC o/s on 3000+ iMACs and Macbooks.

Responsible for Citrix Published application farm and corporate VPN Citrix published desktop environment.

Coordinated with Bloomberg's TVM, CSOC and Risk Management groups to asses and patch vulnerabilities on corporate desktop and server O/S as well as third party application patching.

Managed corporate software application lifecycles including application procurement, software packaging, software licensing and allocation, via companies SAM tool (Flexera One), SCCM and JAMF.

Management of large third party application licensing and provisioning.

Weekly calls with our software procurement and licensing vendor to ensure deliveries of products into our application FTP portal for QA and implementation.

Responsible for company wide application deployments, version upgrades and patching.

Managed desktop user experience in conference rooms and training rooms including deployments and configurations of ZOOM, MS TEAMS and office o365.

Managed companies migration through multiple versions of Microsoft Operating Systems, Microsoft Office and recently ta migration to a co-managed Azure, InTune environment, and o365.

Responsible for allocation and tracking of Bloomberg's Microsoft licensing via Microsoft's VLSC portal.

Managed development of multiple automation tools for operational and deployment efficiencies including automated system builds, software deployment and tracking tasks.

Developed task workflows for implementation reps using Sharepoint Design editing tool

Provided escalated 3 tier support for Bloomberg's technical helpdesk.

NOVEMBER 2001-JANUARY 2008

Escalated DSS Team Leader Bloomberg LP New York, NY

Managed team of 15 members on Bloomberg's escalated DSS supporting all operating system, client access and software issues on Bloomberg employee corporate infrastructure in this high paced environment .

Developed and maintained courteous and effective working relationships

Increased customer satisfaction by resolving issues

Drove operational improvements which resulted in savings and improved profit margins

EDUCATION

AUGUST 1990

Associate of Science: Audio Engineering

Institute of Audio Research, New York, NY

JUNE 1988

High School Diploma

J.P. Stevens High School, Edison, NJ

CERTIFICATIONS

GIAC Security Essentials (GSEC) License - September 2021

Certified Scrum Product Owner (CSPO) License - 2020

Scrum Master Certified (SMC) License - 2020

M365 Certified License - 2021

Azure Desktop Management - License - 2021

Intune Administration - License 2021

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