Renee Scott

New Richmond, OH *****

ad0m0h@r.postjobfree.com

513-***-****

I am a highly skilled senior customer service representative with several years of call center experience. A team player who is organized and efficient in fast-paced multitasking environments. Work Experience

Plumbing, Electric and Drains Employment

HELP Heating, Cooling

August 2021 to Present

● Scheduled appointments for heating, cooling, plumbing, electric and drain issues.

● Prioritize each call type depending on the emergency.

● Sold the HELP Club membership to new clients to ensure they get the best benefits we offer. I enjoy helping clients in their time of need.

● Performed outbound calling to communicate with our customers to keep them on a preventative maintenance schedule.

● Exceeded booking percentage goals and sales goals every month. Employment

Champion Windows and Home Exteriors

March 2021 to August 2021

● I scheduled free home estimates for windows, entry doors, sunrooms and siding.

● I enjoyed helping people with their home improvement needs.

● It was exciting to be a part of helping clients with their home improvement needs.

● Exceeded booking percentage goals.

Direct Energy & Authority Brands

Willis One Hour, Benjamin Franklin Plumbing and Mister Sparky Electric October 2018 to July 2020

(Started with new owners Authority Brands on May 2019)

● Handled incoming calls to schedule repair and maintenance appointments.

● Performed outbound calling to communicate with our customers to keep them on a preventative maintenance schedule.

● Sold maintenance plans for all 3 brands: Heating, Cooling, Plumbing and Electrical to receive commission for each sale.

● Exceeded booking percentage goals and sales goals every month.

● Was given awards and recognition at monthly meetings. Employment

Insight Global

April 2018 to September 2018

(Temporary, contract 6 month)

● Worked for an Insurance company handling billing inquiries from insured and agents.

● Helped agents write and bind policies by walking them through the quoting process.

● Met and exceeded call center goals.

● Learned multiple systems within the company.

Corporate Brand Specialist Employment

Staples Contract and Commercial

November 2016 to April 2018

● Assist customers with their Staples brand products.

● Give technical support.

● Handle warranty claims.

● Build Staples brand reputation and loyalty.

● Empowerment to make it right for the customer.

● Worked for Staples originally from February 1996 - September 2008 in various departments such as sales, customer service, prepaid and fax ordering team.

● Trained new hires coming out onto the call center floor. Employment

LMG HOLDINGS (Interlock Systems)

September 2016 to November 2016

• Receive customer calls to start an ignition interlock system in their car per court order for under the influence offense.

• Log issues as they happen to report to agencies that required the interlock in the customer's car.

• Enroll, schedule and reschedule install and monthly monitoring appointments. Helped customers troubleshoot any issues with their interlock (breathalyzer) units. Employment

DEFENDERS INC (ADT Security Systems)

March 2016 to July 2016

• Sold ADT Security Systems to residential and small business orders.

• 100% Commission Sales

• Inbound only call center based on marketing material sent out to the public by mail, flyers, internet.

• I protected hundreds of families and enjoyed helping people in break-in situations by helping them feel safe again.

Senior Customer Service Specialist Employment

CARL ZEISS VISION INC

October 2009 to February 2016

• Data entry of optical lens orders into an SAP system and MS Excel, Outlook and Word.

• Created several work instructions for various job duties done in the call center.

• Places orders for the Dispensing Tools and Instruments Program, which supplies eye care doctors with equipment to serve their patients.

• Orders parts and chemical supplies for lab equipment used throughout North America and Canada. The parts and chemical deliveries help Zeiss engineers repair and maintain our customer's optical equipment.

• Responsible for many optical accounts such as US Vision and Luxottica for example, to supply their labs with lenses.

• Responsible for training new hires as they come into our call center. Mentoring them throughout the learning process.

• Produce documents for debits and credits for the warehouse to send to corporate finance.

• Available on the phone throughout the day to take sales orders, resolve delivery and ordering issues to serve our eye care doctors and optical laboratories.

• Received the Zeiss Directors Award that is given to one person annually from the Director of North America for high level of dedication to the company, trustworthiness and attention to detail. I have really enjoyed working for this company and I am grateful for all that I have learned. I know that I will be of great service to my next employer. Education

High school diploma

Conner High School - Hebron, KY

August 1985 to June 1990

Skills

• Able to perform well in sales and customer support functions

• Works well with SAP and AS400 computer systems and Microsoft Office Outlook.

• A warm, outgoing personality that invites open conversation with customers

• Several years of call center experience in data entry, sales and customer service

• Certifications in Optical, Customer service and Jewelers License

• Conducted face to face interactions by performing in home presentations and in retail sales environments.

• Great communication skills in person, by email and on the phone

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