J E F F

S Y G U E N E

O P E R A T I O N S M A N A G E R

* * * *, * NVERRARY DR UNIT 9 F

L AUDERHILL F L, 3 3 3 1 9

( 7 5 4 ) 7 7 9 - 6 3 6 6

J E F F S L A S H 5 ad0m04@r.postjobfree.com

C O N T A C T

E X P E R I E N C E

AMAZON DRIVER

I am a self-starter; I takes ownership of my work and I pay attention to details and accuracy. I have ability to multi-task and work well under pressure. It is important to me to meet required deadline, and professionalism is very a must for me. I am a strong team player, and I have the ability to interact with all levels of staff within a company P R O F I L E

Ensure that each and every delivery is fully executed Monitoring drivers

Answer inbound calls; and provide solutions to drivers Document actions by completing forms, reports, logs, and records.

Create and release a work schedule for 80+ employees Maintain a high moral within my team of dispatchers & drivers

Obtain situational information by ascertaining the nature of the problem, implement correct course of action.

Maintain quality results by following and enforcing standards and protocols.

Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions.

Loading the vehicle in a timely manner to leave the grounds to start route

Making deliveries in a timely manner to complete route on time while following Amazon and company protocol.

Team Player, helping other drivers if needed.

Return to station clean,return all Amazon and company equipment/property.

AUG 2017 - SEPT 2019

AMAZON DISPATCHER

SEPT 2018 - CURRENT

FRONT DESK CUSTOMER SERVICE

CATALINA HOTEL – MIAMI BEACH FL

AUG 2015 - AUG 2017

Registering/booking guests in and out of their rooms, while accommodating any special requests.

Verify a guest’s method of payment and run a background credit check during check in

Upsell guest rooms, by sharing available alternatives and options.

Handle a multiple phone line system

Ensure that my area is clean at all time

J E F F

S Y G U E N E

O P E R A T I O N S M A N A G E R

C O N T A C T

E D U C A T I O N

UNIVERSIDAD CATOLICA, SANTO DOMINGO

JANUARY 2011 – JULY 2014

Planning Lessons

Managing the Classroom

Student Assessment

BACHELOR DEGREE

DIPLOMACY AND INTERNATIONAL SERVICES

ACADEMIA EUROPEA- ENSANCHEZ NACO, SANTO

DOMINGO-TEACHER

JAN 2012- JULY 2014

Proficient at handling diverse tasks simultaneously; able to work in a fully trilingual environment Creole, French, Spanish and English

Handling several lines phone system.

Excellent knowledge of administrative and clerical procedures.

Knowledge computers and relevant software

applications. Microsoft word, MacBook page, outlook email.

Effective motivator, communicator and advocate with inherent ability to manage all types of personalities, diffuse stressful situations,

Team-oriented, consistently recognized for ability to establish and maintain solid relationships

S K I L L S & Q U A L I F I C A T I O N S

*Additional additional references available upon request 4 0 5 0, I NVERRARY DR UNIT 9 F

L AUDERHILL F L, 3 3 3 1 9

( 7 5 4 ) 7 7 9 - 6 3 6 6

J E F F S L A S H 5 ad0m04@r.postjobfree.com

Contact this candidate