Homero Galeana Avila

Master in Artificial Intelligence.

Master in Business Administration.

Phone: +1-619-***-****

E-Mail: ad0lyr@r.postjobfree.com

Linked-in: www.linkedin.com/in/homero-galeana

Available for C2C opportunities with TN2 Visa San Diego, CA

23 years of professional experience working in the Financial Sector, assisted to Banks and Insurance Companies in Automation, digital transformation and development and improvement of business strategies, doing analysis in their operation and helping them to implement controls.

10+ years of experience as program manager helping companies to reduce time and errors implementing projects and working in the different phases since the understanding of functional needs to the successfully installation in production environment.

Taking full responsibility for the projects as a project leader, ensuring quality and adherence to methodologies in the development of robots to execute objectives and achieve results.

Key Skills: Business Analysis Project Management Process Analysis Technical Documentation Communication Risk Management PMO Analytical Low code solutions Agile Methodology and Scrum IT Audit.

Technological Skills: Microsoft Office, Visio & Project blueprism Automation Anywhere Power BI Postman Jira Redmine Unqork Python Jupyter Notebook Visual Studio Code Google Colab.

Artificial Intelligence Ethics Certifications. February 2022

NLP - Natural Language Processing with Python. February 2022

The complete Machine Learning Course with Python. February 2022

Google Cloud (GCP) 2020 Zero to Cloud Architect. February 2021

Ernst and Young from May 2012 - Current

Financial services advisor RPA Manager

Member of the Latin American Financial Services practice within EY. Experience in RPA, Process Improvement, software selection, PMO, Data analytics, IT Operating Model design. Through the projects where I have participated with the firm, I have managed to work and learn from the largest banks and insurers in Mexico, getting to know culture and ways of working and helping them in their modernization and digital transformation.

2022:

Unqork Training in the Unqork tool, to develop applications under the No Code and Low code concept.

Grupo Deco. Vendor Selection Project Leader. Accompaniment in the creation of the digital strategy for the group, knowing the current situation, designing the model and required capacities, documentation of initiatives. Interviews were carried out with the group's senior management and technology areas. Analyzing current operating model and preparing a maturity model on the way to digital strategy.

Key Achievements:

o25 initiatives were presented to the group.

oRoadmap design for implementation of initiatives.

2021:

Metlife. Vendor Selection Project Leader. Participation in vendors identification with billing solutions that adjusted to the needs of the company. The scope of the project included: understanding of functional, nonfunctional and business requirements, design of evaluation matrix, zoom in the market, skills review, coordination of interviews with user and vendors assessment.

Key Achievements:

o20 vendors analyzed.

oIdentification of 3 vendors that best fit company needs.

oThe insurer had enough information to decide to use a vendor or continue its own developments.

oReduction in time for the solution implementation.

2020:

Seguros Banorte. Project Leader. Integration of the insurer's systems with an external rating platform to make the calculation of its premiums more efficient (less than a second). In the integration, the development of the architecture design of a host adapter was coordinated to integrate the platform and save the calculations. The project had a scope from architecture design, definition of functional requirements, adapter development (JavaScript languages and Oracle databases are used for development), test case design, Postman tests, scanners, UAT and implementation follow up to production.

Key Achievements:

oSystem connectivity with a powerful calculation engine receiving more than 100 requests and responding in less than a second.

oInstallation of a front that allows the user to make historical queries of the requested calculations.

oThe user has access to a platform that allows them to create and maintain new premium rates without the need to develop within the systems.

2019:

Mexican Bank. Business Analyst. Understand in depth the bank's operating model, to issue recommendations for the future operating model, based on best practices in the industry. Evaluate indicator metrics and SLAs used by the bank and issue recommendations for their alignment with the Future Operating Model.

Key Achievements:

oIdentification of 9 main challenges prioritized by importance and feasibility of implementation.

oImplementation roadmap design.

oFormulation of the detailed work plan for the implementation.

Global bank with representation in Mexico. Business Analyst. Participation in the gap analysis of regulatory framework policies and procedures. Conducting interviews with the leaders of the company's main processes, learning about their processes and compliance with Mexican regulations.

Key Achievements:

oReview in time according to the work plan of the 20 main processes of the company. Presenting our diagnosis and recommendations at management level, helping the company to maintain its compliance with the regulation in Mexico.

2018:

Global bank with representation in Mexico. PMO. Direct report to IT management and Strategic Investment Office, ensuring the implementation of API projects that support the simplification of systems middleware that was removed from the bank’s infrastructure. Working with daily scrum calls and roadmap follow ups. Communication with the company's API Factory ensuring that API developments were carried out on the agreed dates and identifying issues that required attention.

Key Achievements:

oRelease of 30 APIs for domains of Customer, payments and Loans.

oRelease of 14 APIs related to common functionality in accordance with the allocated budget.

oRelease of a set of micro-services that help to expose in a simple digital oriented protocol.

BBVA México. Product Owner. Participation in the redesign of the client authentication model through biometrics and implementation of the initiative with agile methodology. Following up from the analysis of the requirement of the authority, preparation of functional requirements, test cases and release to production. Authentication was implemented for customers in the small and medium business segment.

Key Achievements:

oTimely compliance with the requirement of the authority to use biometrics in customer authentication, generating savings in penalties.

oNationwide distribution of the solution, starting with a pilot test and expanding in 3 blocks.

Guidewire. Project Leader. Development of proofs of concept in RPA for the automation of claims records, data validation and customer registration in the Guidewire system. PoCs were developed with the blueprism and Automation Anywhere tools.

Key Achievements:

oConstruction of demos with the blueprism and automation anywhere tools to test the efficiency of RPA in the Guidewire system in the insurance industry.

2017:

BBVA México. Project Leader. RPA implementation with blueprism, leading the development and implementation of robots used in the Accounting and Finance departments. We use agile methodology working our activities on the Jira platform, Daily Scrum and Kanban board. Understanding and preparing functional requirements. Review and preparation of infrastructure requirements, preparation and execution of test cases, review with security committees and follow-up in the promotion to production.

Key Achievements:

o100% Automatic validation of accounting policies and layout preparation for massive uploading to systems, avoiding the risk of manual error and 30% reduction in time.

o100% automatic download of information published by the national banking commission and automatic preparation of databases and reports used for market analysis. A time reduction from 43 hours to 13 hours was obtained.

o100% Automatic analysis and preparation of electronic invoices received by a functional mailbox in structured folders to be uploaded to company systems.

American Express México. Project Leader. Implementation of two RPAs for the construction of control reports and validation of information. The processes were developed with the blueprism tool and before the development they were elaborated manually. Preparation and execution of test cases and follow-up in the move to production

Key Achievements:

oA reduction in the time for preparing the reports was achieved, allowing them to be generated daily instead of monthly. The process, being automated, was totally standardized and without risk of error.

oWith the report validation RPA, the company could verify its controllership information more frequently, ensuring the reduction of errors and complying with the requirements of the authority.

Scotiabank México. Project Leader. Implementation of PoC for the generation and sending statements using the blueprism tool. The process takes a list of accounts and generates the information, ensuring confidentiality and security mechanisms.

Key Achievements:

oThe advantages of the tool were demonstrated to the user, showing time savings by reducing the SLA from 24 hours to just minutes, taking care of the confidentiality and standardization of the process.

blueprism training. Training of a team of 10 people in the blueprism RPA tool. developing the capacity to build PoCs and participating in bootcamps.

2016:

Element Fleet Management. Business Analysis. Preparation of day one readiness for data migration to the company's new platform. Identifying that the required accesses are available, and users can enter the necessary modules to cover their activities. Support staff to have the necessary software installations for data migration. Preparation of a catalog of roles and responsibilities of each user and the entitlements that must have.

Key Achievements:

oAfter the migration, 195 users were trained and gained access the new system and can operate correctly in the modules that correspond to them according to their functions ensuring the continuity of 18 processes.

Global bank with representation in Mexico. Project Leader. Analysis of accesses and entitlements of external resources that had previously been employees of the company. Evaluating that the accesses are only those necessary to fulfill their functions and evaluating the controls to grant new accesses.

Key Achievements:

oControls and contracts were evaluated, ensuring that the company assigns the necessary entitlements to its external resources.

oCertificates were designed and implemented that allow the company to review and confirm the correct assignment of entitlements.

2015:

BBVA México. Project Leader. Implementation of internal communication channels in the new offices of a Global Bank with representation in México. Interviews with the internal communication team to identify the devices and points in the company's new buildings that fit their communication needs. Vendor selection coordination and follow-up with architects and infrastructure team to install the equipment in the new locations.

Key Achievements:

oSuccessful installation of internal communication equipment (videowalls, kiosks and monitors) in 7 new buildings allowing the internal communication office to transmit organizational announcements and streaming online from one point to all buildings.

oThrough the vendor selection, the client identified the supplier that best suits their needs with the best price.

2014:

Global bank with representation in Mexico. Business Analyst. Participation in Anti Money Laundry project with the responsibilities of analyze customer accounts and their transactional activity in six months, identify high risk accounts and notify them to the compliance office and Due diligence research in internal and external sources.

Key Achievements:

oA group of 500 clients was analyzed. A group of clients with possible suspicious behavior related to money laundering was identified and reported for further analysis.

oMechanisms were established with the client to identify additional accounts with suspicious activity.

BBVA México. Business Analyst working in the implementation of regulatory requirements of the Fiscal Reform 2014. Coordinating 3 work teams to meet the requirements. The requirements implied adjustments in the calculation and withholding of taxes, generation of account statements and records of income taxes.

Key Achievements:

oRegulatory changes were implemented in 25 bank applications, complying with the authority's requirement.

oThe involvement of 24 business areas was efficiently achieved to meet the requirement on time.

2013:

BBVA México. Business Analyst working in the definition and implementation of functional requirements for assign a FATCA Classification in the systems of a Global Bank, coordinating the User Acceptance Test and implementation in production environments.

Key Achievements:

oThe bank complied with the authority's requirement with the implementation of the FATCA regulation to identify clients with fiscal responsibility in the United States, avoiding fines for not implementing in time.

oThe implementation was carried out without stopping the operation of the bank.

2012:

Banco Santander México. PMO of internal and external IT Audits, coordinating interviews, ensuring the information delivery and follow-up to audit recommendations.

Key Achievements:

oExecution on time 3 audits according to the audit plan, identifying observations and formalizing attention plans.

oDesigned and implementation of annual plan for IT Audits.

Banorte. Participation as senior advisor working in a process improvement project for the contact center transformation. Taking interviews with contact center users to build flowcharts and identifying points for improvement.

Key Achievements:

oTarget operating model definition and implementation.

oDefinition of change management strategy and system requirement.

oDefinition an implementation of business continuity plan and disaster recovery plan.

American Express Mexico from December 2010- May 2012

Credit Analyst MIS of Strategic Payments center

Ten years’ experience in financial services, focused on process improvement to achieve corporate objectives. Experience in Call Centers, Analysis, Process Improvement, Leadership, Change Management, Project Management, Strategic

Planning.

Global Billing and Payment Services. MIS April 2010 - May 2012

Designed and analysis of reports for VP, Senior Managers and National Banking Commission.

Project Management.

Payment Disputes Coordinator.

Databases Administration.

Mx Credit. Business Analyst December 2000 – April 2010

Participation in calibration calls, detecting opportunities and solutions for the call center.

Project Management and process improvement.

Document evidence for SOX

Market analysis.

Designed of collect strategies.

Staff training.

Key Achievements:

SMS and emails Implementation for credit department, increasing contact rate in 30% with clients with default payment.

SMS and emails Implementation for Fraud Prevention, generating 30% savings in outbound calls.

Designed and implementation of Business Unit Review report for Global Billing and Payment Services in Mexico, providing to VP a quickly and complete review of Mexico Operation.

SLA of 3 days in the attention of disputes and non-applied payments.

Implementation of queries in databases to detect cash payments greater than 10 thousand dollars, which need to be reviewed in the anti-money laundering processes.

2022 Master in Artificial Intelligence, Three Points

2008 MBA, Universidad Anahuac

2002 Business Administration Degree, EBC

Spanish Fluid.

English Fluid.

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