ACQUIRED SKILLS / ABILITIES

ADDITIONAL COURSES / CERTIFICATES

1

PRIVATE AND CONFIDENTIAL PROFILE

Cell: 067*******

E-Mail: ad0lxp@r.postjobfree.com

PROFILE OF NIHAL SHAIKJEE

Current Employment Zaks Auto body

Availability/Notice Period Immediately

Surname Pathan

First Names Nihal

Citizenship South African

Willing to Travel Yes `

Identity No 960********** Drivers License Valid Code 8 Gender Female Passport Status Valid

Residing in Golfview Areas to consider Mafikeng

Languages Spoken English, Afrikaans

Salary Market related

Problem-solving

Analytic Thinking

Strategic Planning

Report Writing

Call Centre Principles

ITIL Principles

Troubleshooting

Interpersonal Skills

Quality Assurance and

Management

Understands Heat

Tech/Itochu Auto Africa

Salesforce – CRM

Oracle

Business Ethics and

Values

First Aid 1st Level

SAP – Program

Pastel - Program

Team Leading

Booking meetings

Arranging couriers

Data Capturing

Client Queries

Diary Management

Training

Communication Skills

Maintains a high standard

of moral and ethical

values, self-motivated

Computer Literate

Customer Service

Staff Management

Time Management

Negotiation

Exporting

E-Travel Booking/Visa’s

Petty Cash Journal Entries

Creativity

Highest Grade Grade 12 Institution Himalaya Secondary School Year Passed 2014

Customer Service & Telephone Etiquette Workshop - completed

Supply Chain and Logistic Management. – Varsity College- completed

Diploma in Legal studies (Paralegal ) completed

Advanced Excel Academy 101 202 303 - completed.

LLB Studying Part time

EDUCATION DETAILS

COMPUTER LITERACY

Ms Word

Ms Excel

Ms Power Point

Salesforce – CRM

Oracle

Internet

Email

Access

ITSM7 Service

Management System

SAP

Pastel Application

My Market

LSN Suite

BPO(Business Process Outsourcing)

Hub Spot

Name of Employer Zaks Auto body

Designation / Title Reception and Sales Administrator Period of Employment June 2020 to 31 October 2021

Reason for Leaving Relocated to Mafikeng after marriage Purpose of the job:

Online marketing plays a vital role in helping your business grow. Sales generate revenues for a company, and marketing helps funnel prospective customers into the sales platforms. Although it is possible to generate sales without clear marketing efforts, businesses won't see the same results as they do with targeted marketing.

Role:

Manage the reception area

Ensure effective telephone and mail communication both internally and externally

Maintain professional image

Process check request for office supplies

Operate photo copier and fax machine

Welcome clients with a professionalism

Open and distribute mail

Taking of messages if staff was unable to come to the phone Customers:

Team Leaders

Supervisors

Managers

External Clients

Knowledge and Skills:

Confidence.

Organisational skills.

Commercial awareness.

Adaptability.

Creativity.

Good team working skills.

Communication skills.

Numerical skills.

Interest in Career Training

Digital Marketing

Brand Marketing

Core Competencies:

Communication

Customer Excellence Orientation

Insight

Listening Potential

Good Communicator

Proactive

Organised

Ability to multi-task effectively in a fast-paced environment

Efficient

Flexible

Self-motivated

Name of Employer PWC

Designation / Title Salesforce Administrator Database Liaison Period of Employment October 2017 – 31 May 2020

Reason for Leaving Seeking Permanent Employment – Contract Ended Purpose of the job:

Capture new opportunities in Salesforce and manage the CRM capabilities to help run the business end to end. Manage all sales related technical resources and migration of data into Salesforce Role:

Daily administration and support of CASES’ Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations;

Working with management, and end-users to create and manage complex workflow rules, data validation,

Develop and create customized reports and dashboards;

Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, and analysis staff and/or outside consultants as needed;

Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements;

Train new and existing users on how to use database applications;

Keep application users informed about system functionality and enhancements;

Provide application users with technical support;

Logging and tracking identified system problems through resolution; Customers:

Team Leaders

Supervisors

Managers

Account Executives

Knowledge and Skills:

Keen eye for detail and analytical skills.

Must be able to manage many moving parts and details at once.

Organizational and time management skills. Complete work within established time frames.

Ability to prioritize, and coordinate multiple projects and competing work demands. Ability to see the “big picture” while managing several small projects.

Ability to work independently and be self-motivated.

Ability to carry out instructions furnished in written or oral form.

Excellent verbal and written communication skills.

Ability to report work orally or in writing to supervisor as required.

Positive interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with others.

Ability to understand, apply and use personal computers and software applications including advanced skills in Salesforce, Power Point, Excel, Office 365/Skype, and Word

Ability to problem-solve job-related issues.

Ability to maintain confidentiality of information regarding company financial and other information. Interest in Career Training

Project Management

Data Analysis

Core Competencies:

Excellent Verbal and Written Communication

Customer Excellence Orientation

Insight

Listening Potential

Proactive

Name of Employer Ariston Heattech (Geysers – Solar Systems – Heat Pumps) Designation / Title Administrator / Resource Scheduler Period of Employment November 2015 –September 2017 Reason for Leaving Relocated

Purpose of the job:

To respond telephonically to client/technicians queries by logging /following up and assigning them to relevant clients, as well as responding to client needs in alignment with Heat Tech policies and procedures. Support the drive towards “First Class”, Countrywide Service” to all Heat Tech customers together with the delivery of a great experience.

The sole purpose is at least to meet and then to exceed customer expectations over the life cycle of the product.

Role:

Respond To Client Contacts and logging/following up and assigning plumbers/technicians and managing the SLA for all the clients, order new geysers for Builders Warehouse

For the whole of Africa, Arrange transport of geysers to clients via Time-freight, arrange for credit notes seek information from store managers, arrange stock for plumbers, pay plumber invoices, order parts for geyser from Builder Warehouse, Plumblink, Apex and Build It for Heattech Warehouse. Compiling reports for all open and close Calls.

Logging of Calls

Loading Invoices and Credit Notes on SAP

Ordering of Stock from manufactures

Customers:

Service Delivery Managers

Team Leaders

Supervisors

Manager

Technician/Plumbers

Knowledge and Skills:

Call Centre Principles

ITIL Principles

Quality Assurance and Management

Understands Heat Tech Business Ethics and Values

First Aid 1st Level

SAP – Program

Business Management

Interest in Career Training

Project Management

Events Management

Core Competencies:

Communication

Customer Excellence Orientation

Insight

Listening Potential

Organised

Discretion

Efficient

Flexible

Self-motivated

Name of Employer Ariston – Heattech (Geysers – Solar Systems – Heat Pumps) Designation / Title Receptionist

Period of Employment July 2015 – October 2015

Reason for Leaving Career Advancement

Purpose of the job:

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving directions to Company and different departments.

Maintains security by following procedures; monitoring logbook; issuing visitor badges. Role:

Meeting and greeting clients

Booking meetings

Arranging couriers

Keeping the reception area tidy

Answering and forwarding phone calls on a daily basis

Screening phone calls

Sorting and distributing mail

Attending to emails with regards to customer queries

Filing printed documents, faxing and scanning documentation Knowledge and Skills:

Siemens Switch (10 Lines 30 extension)

Understands Heattech Ethics and Values

Computer Application Technology

Microsoft Packaging Excel (Basic)

Microsoft Application

Core Competencies:

Able to deal with difficult clients or customers

Communication Skills

Well-organised

Self-motivated

Listening Potential

Customers:

Service Delivery Managers

Client Employee/Users

Team Leaders

Supervisors

Manager

Technician

Name of Employer Business Connexion Service Desk

Designation / Title Administrator/Resource Scheduler Period of Employment January 2015 – June 2015

Reason for Leaving Contract Assignment

Purpose of the job:

To respond telephonically to client/technicians queries by logging /following up and assigning them to relevant clients, as well as responding to client needs in alignment with BCX’s policies and procedures Support the drive towards customer service excellence The need to be aware of new developments in respect of information technology in order to remain competitive in a highly paced and complex environment Role:

Respond To Client Contacts and logging/following up and assigning technicians and managing the SLA for all the clients listed below/

RCL Foods Ltd,

Scaw Metals,

Afrox,

Afgri,

Bidvest

Road Accident Fund,

Mass Stores,

Mass Builds

Atos

Nampak Ltd

M3 SA

Engen

Telkom

And all Swaziland, Namibia and Botswana calls.

Compiling reports for all open and close opportunities.

Comply With BCX and Client Policies and Procedures

Logging of Calls

Customers:

Service Delivery Managers

Client Employee/Users

Team Leaders

Supervisors

Manager

Technician

Knowledge and Skills:

Call Centre Principles

ITIL Principles

Quality Assurance and Management

Understands BCX’s Business Ethics and Values

Interest in Career Training

ITIL foundation V3

ITIL Capability Modules, (RCV etc)

Core Competencies:

Communication

Customer Excellence Orientation

Insight

Listening Potential

Contact this candidate