WILLIAM M. KIRBY

1-262-***-**** ad0lwf@r.postjobfree.com Deltona, FL 32738

STRENGTHS

Leadership

Management

Quality Assurance

Crisis Intervention

Customer Service

Training & Coaching

SKILLS & QUALIFICATIONS

●Excellent leader and motivator with over 20 years of commitment in behavioral health and quality control.

●Great problem solver: able to quickly find solutions while working independently and in a team environment.

●Strong interpersonal skills with particular sensitivity to individuals of varying cultures.

●Adept in counseling children and adults and able to knowledgeable provide appropriate community resources.

●Ability to handle confidential information appropriately with knowledge of federal monitoring processes.

●Highly coordinated and organized multitasker with the eagerness to learn new skills.

●Proficient in Word Perfect, Windows, Microsoft Office Word, Outlook, Excel, and PowerPoint.

●Computer skills sufficient to perform all essential functions and able to use varying technology systems, programs and virtual tools.

●Prepared to undergo additional training to grow professionally and remain fully qualified at all times.

●Strive to inspire and motivate and be a firm believer in leading by example.

●Affective communicator and listener with great empathy skills.

EDUCATION

A.S. in Behavioral Health

June 1993

Milwaukee Area Technical College, Milwaukee, WI

A.S. in with a Minor in Public Speaking June 1993

Milwaukee Area Technical College, Milwaukee, WI

PROFESSIONAL EXPERIENCE

Director of Client Services (Temporary) July 2022 -December 2022

Renton Professional Services, LLC/Manatee County/Sarasota County

●Oversaw Ward to the State Clients by conducting weekly, by-weekly, or monthly onsite visitations.

●Maintained onsite visitation reports for the Courts.

●Maintained 24/7 accessibility to all clients.

●Coordinated any move in/ move out of any client.

●Maintained direct communication with the Dir. of Nursing and Executive Director at all Assisted Living Facilities.

●Conducted Administrative Office Tasks.

Residential Supervisor February 2019- Aug 2022

Sevita Healthcare/Sarasota, FL

●Supervise program staff and oversee proper client to staff ratio

●Provide support with in-crisis and provide on-going assistance to program staff in coordinating services for clients

●Review and monitor client records for both internal and external quality assurance standards

●Maintain and generate necessary reports and paperwork in a timely manner

●Provide direct client services in the absence of staff

●Perform supervisory responsibilities set forth by NeuroInternational’s Standards

●Train, Mentor and provide on-going support for staff members

●Support and enhance staff’s ability to carry out their responsibilities through coaching and modeling the P.E.A.R.L culture

●Help identify unmet training needs

●Participate in the quality improvement process

Life Skills Coach & Registered Behavioral Technician Trainee September 2018-February 2019

NeuroInternational/Sarasota, FL

●Mentored and encouraged clients,

●Assisted with ADL’s

●Maintained client supervision

●Light housekeeping

●Laundry Assistance

●Meal Preparation

●Transported clients to appointments and outings

●Maintained documentation

●Collected data about clients behaviors through direct observation

●Assisted BCBA as directed with behavioral reduction, assessments and skill acquisition plans

●Nurtured clients social skills

●Communicated behavioral intervention results to the clinical team

Plant Operator Lead August 2017 – August 2018

Thatcher Chemical Plant/Manatee, Palmetto, FL

●Assisting with administrative tasks such as filing, data entry, faxing, scheduling appointments, dispatching orders, fulfillment of requisition and daily reports, accounts payable and receivable, completing on line purchase orders, shopping for supplies, following production daily schedules, and maintaining and updating internal spreadsheets.

●Manufactured wastewater treatment products and dairy farm cleaning products for various customers.

●Chemistry lab testing on all batched products.

●Follow EPA standards.

●Provided lead assistance as directed by the General Manager as needed.

Machine Operator I Electronic Assembly/Soldering PCB Circuit Boards December 2016 – August 2017

Sparton Defense and Security/Volusia, Deleon Springs FL

●Operated, set up and maintained assembly machines and equipment used to produce various productions assemblies. Examples of the equipment used were as follows: SMT, wave and solder machines, auto insertion, component prep, wire cutting machines, blender machine, mixer machine, VSF extruder, Megomat, and other automated or semi-automated equipment.

●Responsible for reading, interpreting and performing set up and or prep instructions on a daily basis.

●Maintained accurate paperwork and records.

●Administered quality control inspections on various components.

●Documented and reported findings to the quality control supervisor.

Client Services Lab Technician/Courier October 2012 – December 2016

Pace Analytical /Volusia, Ormond Beach, FL

●Daily quality control testing and preserving of all lab samples received and warehouse stored.

●Conducted data entry using EPA LIMS systems programs.

●Conducted environmental field sampling.

●Pick up, drop off and service delivery of lab samples.

●Administrative duties included data entry, cataloging, and typing memos, responding to emails, answering phones, customer service, shipping and receiving.

●Participated in the quality improvement process by following company policies and followed EPA standards.

Quality Control Lab Technician February 2011- June 2012

Daytona Flexible Packaging /Volusia County, Daytona Beach, FL

●Administrative tasks completed on a daily basis include filing, documenting quality control data, maintaining records, answering telephones and customer service.

●Production line quality control inspections, component PSI Seal tests and Reverse Osmosis water chemistry testing analysis.

●Performed data entry into internal databases.

Residential Advisor/Shift Lead September 2002 – August March 2010

Community Outreach Services/ Volusia, Deland, FL

●Assisted in developing and maintaining client records and program documentation according to contract and COS standards, initial assessments, goal planning, progress notes, termination summaries, etc.

●Provided appropriate modeling techniques, education and other supportive services as delineated in service plan.

●Assisted case manager, counselor or social worker in family assessment and providing case management services.

●Arranged for transportation of clients to medical appointments, counseling, shopping and job readiness programs

●Facilitated or co-facilitated educational classes such as, independent living skills, anger management, household management, behavior management, pregnancy prevention and financial literacy.

●Participated in bi-weekly client staff meetings.

●Provided on call support as required or scheduled.

●Participated in the quality improvement process.

●Perform daily administrative tasks, including, but not limited to, customer service, filing, typing, and documentation, maintaining records, answering telephones, appointment scheduling, preparing charts, coordinating and interacting with outside organizations.

●Supervised staff member and mentored and trained residential leads.

Child Youth Counselor/Shift Supervisor August 1996 – July 2002

Lad Lake Incorporated/Dousman, WI

●Worked directly with behaviorally challenged at risk youth.

●Provided general supervision of an 80 patient client facility, behavioral management, recreation and teaching daily living and social skills.

●Provided daily support and crisis intervention for the program.

●Responded to all emergencies and documented all incidents following ALI's policies and procedures.

●Followed emergency preparedness policies, HIPAA, company safety policies, first aid and CPR training.

●Daily documentation and completion of incident reporting as needed.

●Staffed cases as required by program grants and needs of clients.

●Transported clients to medical appointments, weekend passes, shopping and recreation.

●Supervised staff, provided on-going support, mentoring, training and coverage as needed.

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