ESCABILLAS,ROME GOMEZ.FILEDOC*/**/****
Rome Gomez Escabillas
Block 08 Lot 15 La Trinidad Subd., Ph1A
Barangay Cabuco, Trece Martirez, Cavite
Philippines 1409
Cellphone No.: +639*********
Alternate Cellphone No.: +639*********
Email Add: ad0lwe@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/https://www.linkedin.com/in/rome-escabillas-319024159/ Skype: ad0lwe@r.postjobfree.com
Current Location: Philippines
Expected Salary: PHP 30,000.00 (Negotiable)
Profile Highlights:
12.6 Corporate work Experience
Visiting English Teacher in Tenega American Inggris teaching English as Second Language in Jakarta, Indonesia, 2013.
3 years supervisorial experience to 3 diff. Companies
earned a degree of Pastoral Education Major in Christian Education & theology in Bible Baptist College, Valenzuela City, 2004,
earned a 2nd degree of Information Technology major software Management in Informatics College, Pasig City, 2008
became an Executive assistant to a Leadership group, 2006- 2009
Ordained as a pastor and handled an outreach church in Barangka Drive, Mandaluyong City, 2010
Became President of an Intelligence arm group protecting Students of High School and College alike, an Intelligence group Of Army Reserve Command, and earned a rank of 1Lt., 1996-1998
Had a basic Army Training and promoted to battalion S2., 1997-1998
Became a Motivational Speaker of Super-minds System, 2007-2009
Conducted a Fire Safety and Fire Drill to Heidelberg Cement Factory, Brunei Darussalam, 2013
Became a Trainer of Crown Financial Ministries, Philippines, 2012
Became Acting President Servant of Leaders Assoc., Quezon City, 2010 Certificate:
Certified as ATT and DIRECTV Technical Support Specialist, 2015 - 2016
Certificate on construction Safety and Health, 2007
Certificate on Oracle 10 Database Management, 2008
Certificate on Crown Financial Trainers Training, 2009
Certificate in DTI Seminar for entrepreneurs, 2002
Certified by John Clements for Customer Service, 2003 ESCABILLAS,ROME GOMEZ.FILEDOC6/20/2018
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PERSONAL DATA
Age: 37
Date of Birth: Apr 11, 1981
Gender: Male
Civil Status: Married
Height: 152.44 cm
Weight: 72.73 kg
Nationality: Filipino
Religion: Born again Christian
Permanent
Address:
964 Bohol Street balic-balic, Metro Manila
Metro Manila, Philippines 1008
WORK EXPERIENCE
1. Position: Customer Service Representative
Duration: Sep 2017 – April 2018
Company: [24]7 i.a Philippines
Company
Industry:
Call Center / IT-Enabled Services / BPO
Location 2nd flr. megamall bldg B., Fashion Hall, Mandaluyong City Country Philippines
Department: Spectrum
Job
Description:
Provides basic customer support related to Charter services, including troubleshooting TV issues and handling basic customer billing inquiries and payments.
to establish and maintain professional and positive relationships with customers on behalf of Charter (i.e. Spectrum) and ensuring issues are addressed consistently with company policies and practices.
Works under general supervision.
Major Duties And Responsibilities
Actively and consistently, support all efforts to simplify and enhance the customer experience.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints and concerns.
Remain current and knowledgeable on every aspect of supported product.
Facilitate customer issue escalations to local management/support as required
Comply with company and call center policies and procedures.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
2. Position: Technical Support Specialist
Duration: Nov 2016 - Jun 2017
Company: Convergys Philippines
Company
Industry:
Call Center / IT-Enabled Services / BPO
Location Makati City
Country Philippines
Department: Directv Protection Plan escalation Dept Job responsible for supporting the Core Values of NEW by providing comprehensive ESCABILLAS,ROME GOMEZ.FILEDOC6/20/2018
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Description: customer service through troubleshooting customers’ programming and/or equipment issues,
Answering customer questions, resolving issues regarding claims, warranties and servicing products, accurately determining entitlement and setting up service options.
Demonstrates world class customer relations and achieves a high level of quality results in a timely and efficient manner.
Job Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
Deliver world class customer service by communicating with energy and personal confidence.
Troubleshoot technical equipment / programming through use of Client’s resource systems to identify root causes and provide appropriate resolution.
Determine appropriate courses of action to ensure the result is successful both from a Client and customer standpoint and documents the interaction through contact tracking
Assist with billing inquiries Provide “best value” information and make appropriate upgrade offers.
Provide accurate product information and serve as a knowledgeable resource for the customer, accurately representing the Client inquiries and Issues.
Meet/exceed all monthly key performance standards, and deliver exception reliability and adherence to schedule.
Balance the needs of the end user customer while balancing the needs of the internal business requirements for productivity and performance. 3. Position: Senior Agent
Duration: Feb 2016 - Nov 2016
Company: IQOR PHILIPPINES
Company
Industry:
Call Center / IT-Enabled Services / BPO
Location 3rd Flr., SM DASMA, Gov. Drive, Cavite
Country Philippines
Department: Directv
Job
Description:
Confer with customers by telephone to provide information about products and services, to take orders or account upgrade, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as providing credit, make some adjustment on their bill, or process a refund, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Complete contract forms, prepare change of address records, and issue service discontinuance orders.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase escalation of their services.
Recommend improvements in products, packaging, service, or billing methods and procedures in order to provide proper resolution of the billing issues. 4. Position: Technical Support/ Customer Service
Duration: Feb 2015 - Sep 2016
Company: Transcom Edsa
Company
Industry:
Call Center / IT-Enabled Services / BPO
Location Edsa, Wack-Wack, Mandaluyong City
Country Philippines
ESCABILLAS,ROME GOMEZ.FILEDOC6/20/2018
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Department: Samsung
Job
Description:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, cable connections, hardware issues.
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates 5. Position: Account Executive
Duration: Apr 2012 - Oct 2014
Company: TELKOM INDONESIA
Company
Industry:
Call Center / IT-Enabled Services / BPO
Location Jakarta Selatan, Indonesia
Country Jakarta, Indonesia
Department: Titan
Job
Description:
Primary goals are to build sales by prospecting for new clients and generate income by nurturing existing customer relationships.
in charge of account service, acting as a liaison between the company and a select group of clients.
6. Position: Management Information System Manager Duration: Oct. 2011 – May 2012
Company: Excelta Trading Corp.
Company
Industry:
Manufacturing / Production
Location Don Antonio Valley, Sucat, Paranaque City Country Philippines
Department: I.T. Department
Job
Description:
Provide support and maintenance to existing management information systems
(MIS)
Generate and distribute management reports in accurate and timely manner.
Develops MIS documentation to allow for smooth operations and easy system maintenance.
Provide recommendations to update current MIS to improve reporting efficiency and consistency.
Perform data analysis for generating reports on periodic basis.
Develop MIS system for customer management and internal communication.
Provide strong reporting and analytical information support to management ESCABILLAS,ROME GOMEZ.FILEDOC6/20/2018
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team.
Generate both periodic and ad hoc reports as needed.
Understand customer problems and provide appropriate technical solutions.
Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Participate in cross-functional meetings to resolve recurring customer issues.
Provide customer support and assistance in issue troubleshooting and resolution. 7. Position: I.T. Officer
Duration: Jan 2010 – Sept 2011
Company: LPC (Living Power Corp.)
Company
Industry:
Consumer Products / FMCG
Location Luzon Ave., Edsa, Quezon City
Country Philippines
Department: I.T.
Job
Description:
Design a Dba (database System)
Encode new members of the company
Able to help on the hardware systems
8. Position: Tech Support, (account DELL)
Duration: Oct 2008 - Jan. 2010
Company: SITEL (formerly Client Logic)
Company
Industry:
Call Center / IT-Enabled Services / BPO
Location Ortigas, Pasig City
Country Philippines
Department: DELL
Job
Description:
To provide premium quality telephone and e-mail support to the company's growing customer base.
Troubleshooting a user problem in a thoughtful and efficient way.
Identifying a problem with sometimes limited information from the user to start with.
Typical problems will include ADSL and dial-up connections, e-commerce hosting, e-mail, Web and FTP configuration.
Giving timely and accurate responses to enquiries
Completing work activity logs
Providing customer coaching in order to help the customer resolve problems themselves
EDUCATION
Highest Education Second Highest Education
Education Level: Bachelor's / College Degree High School Diploma Education Field: Science & Technology
Course: BS Information Technology
School/University: Information Technology Ramon Magsaysay High School Location: Ortigas, Pasig City Espana, Manila
Date: Jun 2004 - Oct 2008 Jun 1993 - May 1998
ESCABILLAS,ROME GOMEZ.FILEDOC6/20/2018
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LICENSES/CERTIFICATIONS
License/
Certification
License/
Certification
No. Date
1. DIRECTV
Certified
Technical
Support
122817AM Dec 28, 2016
2. Computer
Technician
Trainer
E08510-
B070105
Aug 11, 2007
SKILLS
Skill
Level of
Proficiency
Remarks
1 Customer
Service
4 -
Advanced
2 Training and
Development
4 -
Advanced
Conduct IT Training, and Fire Safety and Fire Drill TRAININGS/SEMINARS
Date Topic/Course Title
Feb 12, 2015- Mar 4,
2015
Samsung Technology Support (TV/Bluray/Camera)
Transcom
#167 Transcom Bldg. Edsa, Mandlauyong City
May 10, 2006- May 14,
2006
Hardware Tech
E3@Voice Technology
Fairview, Quezon City
LANGUAGES SPOKEN
Language
Proficiency
Level
(5=Excellent;
1=Poor)
1. English 4
2. Indonesian
Bahasa
3
3. Espanish 2
AVAILABLE DOCUMENTS
Passport
Number: EB7167516
Expiry Date: Jan 16, 2013
Place of Issue: DFA NCR EAST
Date of Issue: Jan 15 2018
NBI
Number: E21DRKE18RG164337
Expiry Date: March
16,2016
Type: NBI
SSS: 33-4761076-5
PAG-IBIG: 121*-****-****
PHILHEALTH: 19-200756209-4
TIN: 237-116-265-0000
ESCABILLAS,ROME GOMEZ.FILEDOC6/20/2018
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REFERENCES
Mark Magday
Team Leader
Transcom Edsa
Tel.No.: +63-921-***-****
Email: ad0lwe@r.postjobfree.com
Relationship: Team Leader
Reymond Buico
Jun Mendez
Ptr. Rey Biluan
Senior Trainer
Transcom Edsa
Tel.No.: +63-917-***-****
Email: ad0lwe@r.postjobfree.com
Relationship: Trainer
Team Leader
24/7 a.i. Customer Philippines
Mobile: +63-939-***-****
Email:
Relationship: Team Leader
CEO/ Owner
RVB ProLogic
Mobile: +63-956-***-****
Email:
Relationship: Friend