Customer Service Store Management

Erika Bendixen

515-***-**** *****.***@******.*** Ankeny, IA 50021

Summary

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Skills

POS Systems Customer Service

Honest and Dependable Problem Solving

Cash Management Cash Counting Machine Operations

Credit and Cash Transactions Cash Register Operation

Cash Drawer Balancing Complaint Resolution

Loss Prevention Policies and Procedures

Experience

Menards, Ankeny IA 2020-2022

Planogram Specialist

Communicated and coordinated planogram execution with store management.

Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.

Followed Prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Organized and located inventory, updating store spreadsheets to reflect statistical data.

Tracked company inventories, moved excess stock, and arranged products to improve sales.

Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Printed labels and tags for for-sale merchandise.

Updated seasonal displays for windows to highlight current product lines.

Monitored stock to maintain sufficient quantity of featured products.

Menards, Ankeny IA 2018-2020

Cashier

Operated cash register, collected payments and issues receipts.

Helped customers with purchases, locating items and signing up for rewards programs.

Trained new team members in cash register operation, stock procedures and customer service.

Completed Daily recovery tasks to keep areas clean and neat for maximum productivity.

Learned roles of other departments to provide coverage and keep store operational.

Processed refunds for worn, damaged, and broken merchandise.

Inspected store products for damage and obtained item replacements for customers.

Hy-Vee, Des Moines IA 2010-2012

Cashier

Operated cash register, collected payments, and issued receipts.

Worked closely with front-end staff to assist customers.

Helped customers find specific products and answered questions.

Trained new team members in cash register operations and customer service.

Inspected store products for damage and obtained item replacements for customers.

Wells Fargo, Des Moines IA 1995-2007

Cash Vault Teller Teller Finance Data Entry

Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.

Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.

Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and complied inventory reports.

Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect consumer and employer assets.

Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent service.

Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.

Researched and resolved out-of-balance transaction via electronic or paper receipts and transaction manager naming system for retrieving check items.

Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.

Adhered to regulatory and company security and audit procedures.

Verified, captured and balanced deposits and audited check image quality.

Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.

Maintained accurate teller drawer using high attention to detail while handling customer back transaction.

Ordered checks, placed stop payment orders.

Adhered to financial services security and audit procedures.

Met or exceeded sales goals by prompting bank products and services in customer interactions.

Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier’s checks.

Cashed customer checks, verified identity and checked account balances in accordance with bank policy.

Reconciled cash and check against computer records at end of shift.

Responded and assisted customers with account inquiries and updates.

Performed currency transaction reports for foreign currency.

Followed detailed end-of-month accounting procedures to verify proper balancing of accounts.

Maintained accuracy when reviewing and reconciling general ledger.

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