RAJIB CHAKRABORTY

Mobile: +91-798*******

E-Mail: ad0lw0@r.postjobfree.com / ad0lw0@r.postjobfree.com Senior Service Application& Maintenance Engineer with offering 12.5 years’ experience in NIDO TBC CONVEYOR, INCLINED & BAGGING CONVEYOR,SHORTER, AUTOMATION, JOSTS & JUNGHEINRICH MATERIAL HANDLING EQUIPMENT,FORKLIFT, REACH TRUCK, HYDROLIC SYSTEM,ENGINE,CLEANING& PACKAGING MACHINE, CHICAGO PNEUMATIC PORTABLE ENGINE, ROTARY SCREW AIR COMPRESSOR &AIR DRYER RELATED PNEUMATIC PRODUCT

Industry Preference: Automobile /Industrial Product& Heavy Machinery Location Preference: Kolkata / Jamshedpur / Siliguri /Bhubaneswar Any Where in EASTERN REGION OR PAN INDIA BASIC

• Installation & Commissioning, Spare Parts Sales, Technical Expertise in operations Technical issue, Defect analysis / rectification, optimum utilisation of a range of mechanical machine tools

• Dealer management, Coordinate with Dealer Service, Spare parts Procurement & inventory

• Team Management& Manpower Management

• Sending monthly report to HO for Spare parts Sales, AMC billing & collection, Preventive Maintenance, Chargeable visit, Commissioning status, Warranty status, etc.

• Operating SAP SM System for making spare quotation, customer service maintenance, Payment followup (spare & equipment), Equipment history, Daily report status maintained.

• Warranty issue solved discuss with HO Person

• Meeting with Dealer & Customer for new product, spare modification, wrong quantity spare dispatch issue, warranty, spare discount offer & payment related issue

• Performing overhauling job like TBC Conveyor system,Shorter, Hydrolic power pack, Steering system, Cable wiring, Gear box, Hydrolic System, AC& DC Motor, VFD, HMI, PLC Control Panel, Sensor, Bearing, Brake System, Engine filters, Fuel Pump, Ignition System, Fuel Injector, Engine Head and Different Mechanical parts replacement with appropriate equipment & Proper tools.

• Supports customer relationships by maintaining deep product technical knowledge and providing technical advice, technical support, and technical expertise to enable & foster expansion in the market and solve for customer inquiry, problems, and needs.

• Work with Product Managers and customers to determine business needs and solutions, Address customer queries and issues in a timely manner.

• Work with Sales Manager to develop plans to meet sales goals, maintain a high level of customer awareness of product, Prepare training and marketing presentations for customers and sales personnel

• Visit key customers for specific design problems or competitive situations.

• Evaluate new software products and provide defect and enhancement reports, assist in modifying existing product to improve system performance, Maintain clear and accurate documentations of problem solutions.

• Understand the difference in the company’s products vs. competitor’s offerings and provide expert advice on the advantages of the company’s products in specific applications.

• Support sales growth in using the company’s products/technology to design and execute cost savings initiatives with customers.

• Technical/Professional knowledge & skills for creating demand through insight, influencing, planning & organizing, decision making, account planning, active learning, advancing sales discussions, building customer loyalty, building trusting relationships.

• Customer- DELIVERY PVT. LTD, FLIPKART, AMAZON LTD, INDIAN RAILWAY, DEFENCE SECTOR (GRSE LTD, DRDO, ARMY BASE WORK SHOP, ITR ETC), ELECTROSTEEL CASTING LTD, ONGC LTD, PGCIL LTD, VESUVIUS LTD, TATA MOTOR,TATA STEEL, TIMKEN, GLOSTER LTD, GANGES JUTE, SAIL LTD, HINDALCO INDUSTRIES LTD, METAL STEEL FACTORY, ORDENANCE FACTORY, RIFLE FACTORY, TEXMACO LTD, BCPL LTD, RELIANCE RETAIL LTD, PEPSICO LTD, ITC FOOD LTD, ORIFLAME LTD, SHOPPER STOP LTD, PRAN BEVARAGE LTD,NTPC LTD, EXIDE INDUSTRY, ADANI WILMAR, EMAMI LTD, HALDIA ENERGY LTD, MCPI LTD, FOUR STAR LTD, HINDUSTAN UNILEVER LTD, PHARMA INDUSTRY ( ZYDUS, ALEMBIC, ZUVENTUS, CIPLA, LUPIN,ALKEM, ), TATA CHEMICAL LTD Other Small Scale Industry

SKILL SET

Service, Maintenance& Commissioning Spare Sales Procurement& inventory Equipment Maintenance & Modification

Planning & Implementation Installation & Commissioning Team & Manpower Management Troubleshooting / Training & Development/ Dealer Management& Coordinate Monthly Report Spare &AMC Billing,Commissioning,Warranty AFTER SALES SERVICE & MAINTENANCE ENGINEER

WORK EXPERIENCE

NIDO MACHINERIES PVT LTD. KOLKATA

Role & Responsibility: Sr. Service Application Engineer –Customer Support (March 21 to Till Now), Entire eastern region of India ( Kolkata,Siliguri, Sikkim, Guwahati, Bhubaneswar,Ranchi,Dhanbad, Jamshedpur)

• Attending AMC, Preventive Maintenance, Breakdown & Customer Complains.

• Installation & Commissioning.

• Work with Product Managers and customers to determine business needs and solutions, Address customer queries and issues in a timely manner.

• Work with Sales Manager to develop plans to meet sales goals, maintain a high level of customer awareness of product, Prepare training and marketing presentations for customers and sales personnel

• Visit key customers for specific design problems or competitive situations.

• Evaluate new software products and provide defect and enhancement reports, assist in modifying existing product to improve system performance, Maintain clear and accurate documentations of problem solutions.

• Understand the difference in the company’s products vs. competitor’s offerings and provide expert advice on the advantages of the company’s products in specific applications.

• Support sales growth in using the company’s products/technology to design and execute cost savings initiatives with customers.

• Technical/Professional knowledge & skills for creating demand through insight, influencing, planning & organizing, decision making, account planning, active learning, advancing sales discussions, building customer loyalty, building trusting relationships.

• Customer Training, Demonstrations Done.

• Root case analysis, fault finding and design feedback to R&D regarding manufacturing or any quality issue for getting optimum performance and better quality of our product.

• Approval of Warranty issue.

• To contribute and achieve of assigned Service Spare Parts, AMC Billing Business target.

• Performing overhauling job like Conveyor system,TBC Machine, Hydrolic power pack, Steering system, Cable wiring, Gear box, Hydrolic System, AC& DC Motor, Sensor, Bearing, Brake System,, Engine filters, Fuel Pump, Ignition System, Fuel Injector, Engine Head and different Mechanical parts replacement with appropriate equipment & Proper tools.

• Sending monthly report to HO for Spare parts Sales,AMC billing & collection, Preventive Maintenance, Chargeable visit, Commissioning status, Warranty status,etc.

• Team Management with 3 service engineers total 4 to 5 technician reporting -Visit planning, Machine b/d analysis, troubleshooting, cause of failure, spare parts requirement, Spare parts & AMC quotation,Consumable spare item list making.

• Reporting & Supporting to the Manager for developing After Sales Service Business

• Handling the activities for sales quotation as well as conforming the sales order with advanced and due payment.

• Resolving any query of customers pertaining to wrong billing, wrong quantities dispatch, maintaining the CUSTOMER RELATIONSHIP.

•Reporting & Supporting to the Manager for developing After Sales Service Business Product Handled: Forklift (Diesel& Electric), Reach Truck, Hydrolic Stacker,BOPT, Engine, Boom Stacker, Telescopic Belt Conveyor, Inclined Conveyor, Shorter,Dock leveler, Scissor lift, GOODS LIFT, Pallet Truck, Bagging conveyor, VRC LIFT, Floor Cleaning machine, Packaging Machine, Semi auto pallet Truck, Self loaded Stacker, Cubi Scan, SEPT etc Since March’ 21 with NIDO MACHINERIES PVT LTD. Kolkata as SR. SERVICE APPLICATION ENGINEER –Customer Support

( MHE Product &Conveyor System)

JOSTS ENGINEERING COMPANY LTD. KOLKATA

Role & Responsibility: Service Application & Spare Sales Engineer –Customer Support MHE PRODUCT (August 2012 to Februry 2021),

Entire eastern region of India( Kolkata, Siliguri, Sikkim, Guwahati, Bhubaneswar, Jamshedpur) Key Result Areas:

• Installation & Commissioning.

• Customer Training, Demonstrations Done.

• Root case analysis, fault finding and design feedback to R&D regarding manufacturing or any quality issue for getting optimum preforming better quality of product.

• Sending Monthly Report to HO for Spare parts Sales,AMC billing & collection, Preventive Maintenance, Chargeable visit, Commissioning status, Warranty status,etc.

• Spare parts Sales as per customer wise AMC, Overhauling, consumable spare, 1-2 years Maintenance kit, Dealer customers support & DEALER MANAGEMENT

• Leading a team of 6-7 members to drive Service Engineer,Technician & Maintenance in entire eastern region of India

• Planning, initiating, executing and monitoring maintenance projects along time, cost and quality including technical

(engineering) and techno-commercial coordination with all stakeholders

• Supports customer relationships by mainta ining deep product technical knowledge and providing technical advice, technical support, and technical expertise to enable & foster expansion in the market and solve for customer inquiry, problems, and needs.

• Work with Product Managers and customers to determine business needs and solutions, Address customer queries and issues in a timely manner.

• Work with Sales Manager to develop plans to meet sales goals, maintain a high level of customer awareness of product, Prepare training and marketing presentations for customers and sales personnel

• Visit key customers for specific design problems or competitive situations.

• Evaluate new software products and provide defect and enhancement reports, assist in modifying existing product to improve system performance, Maintain clear and accurate documentations of problem solutions.

• Understand the difference in the company’s products vs. competitor’s offerings and provide expert advice on the advantages of the company’s products in specific applications.

• Support sales growth in using the company’s products/technology to design and execute cost savings initiatives with customers.

• Technical/Professional knowledge & skills for creating demand through insight, influencing, planning & organizing, decision making, account planning, active learning, advancing sales discussions, building customer loyalty, building trusting relationships

• Managing safe operations for Commissioning, Training customer for new equipment and maintenance of system & machinery

• Offering trainings to customers; resolving customer queries pertaining to wrong billing, wrong quantities dispatch, strengthening the customer relationship

• Acquiring approvals of warranty issues

• Conducting root case analysis, identifying faults and designing feedback to R&D regarding manufacturing or any quality issue for getting optimum performance and better quality of product

• Controlling Manpower planning, Team management& other manpower related activities to ensure optimum utilization of the available resources

• Delivering spare parts support and making quotation; Negotiating with Dealers & tracking spare parts requirement customer wise

• Publishing daily report visit data & detail history of all equipment in SAP SM systems

• Drafting sales quotation as well as conforming the sales order with advanced and due payment

• Operating SAP SM System for making spare quotation, customer service maintenance, Payment followup,

• Executing preventive maintenance, scheduling weekly / periodic maintenance; taking corrective & preventive action

• Performing overhauling job like, Hydrolic power pack, Steering system, Cable wiring, Gear box, Hydrolic System, AC& DC Motor, VFD, Sensor, Bearing, Brake System,, Engine filters, Fuel Pump, Ignition System, Fuel Injector, Engine Head and different Mechanical parts replacement with appropriate equipment & Proper tools Since Aug’2012 to Februry2021 with JOSTS Engineering Company Ltd., Kolkata as Service Application& Spare Sales Engineer – Customer Support (MHE Product)

Familiar With:

• JOSTS Battery Operated Platform Truck, Hydraulic Stracker,BOPT, Dock Leveler, Scissor Lift, Goods Lift, Pallet Truck, Reach Truck, JOSTS Electric & Diesel Fork Lift, Racking System, PROJECT of PSTS (Pneumatic Sample Transfer System) Spare Sales, Commissioning, Maintenance & Chargeable Visit.

• JUNGHEINRICH Make Material Handling Equipment Spare Sales,Commissioning & Preventive Maint etc. Highlights:

• Successfully achieved 90% of Service Spare Parts & AMC billing business target in 2020-21

• Resolved 100% commissioning related issues

• Ensured compliance of organisation’s safety policies and contributed in eliminating & reducing risk involved in tasks such working at height in Scissorlift, compressed the suspension spring in Hydrolic stacker, working under the vehicle etc.

• Maximized equipment uptime by 90% suggesting improvements for reporting and completing repairs.

• Dealer management, Coordinate with Dealer Service, Spare parts Procurement& inventory.

• Team Management& Manpower Management

PREVIOUS EXPERIENCE

Jan’09 – Aug’2012 with Chicago Pneumatic (Dealer-Trinity Tradex Pvt. Ltd.) Kolkata as Service Engineer Role& Responsibility: Service Engineer (Jan, 2009 to August, 2012) Attending Breakdown & Customer Complains (AMC, Warrantee & Chargeable). Pre-Commissioning & commissioning.

Customer Training & Spare Part

Support.

Co-ordinate with OEM engineer regarding new issue & customer management. To contribute and achieve of assigned service business target. Familiar With:

• CHICAGO PNEUMATIC Air Compressor (Screw & Reciprocating)& Air dryer Spare Sales, Commissioning& Maintenance.

• TRIDENT LTD Make DESICANT & REFERIGERANT Air Dryer Spare Sales Commissioning,AMC,Service

& Maintenance

WIRTGEN INDIA PVT LTD

Bangalore

Company Profile:

The WIRTGEN GROUP is an internationally operating group of companies in the construction equipment industry. Role& Responsibility: Service Engineer (Aug 2006 to January 2007)

Attending Breakdown & Customer Complains.

Pre-Commissioning & commissioning.

Customer Training & Spare Part Support.

Familiar With: Road Construction Equipment- Small Milling Machine, Compact Milling Machine, Large Milling Machine, Cold Recycler, Soil Stabilizer, Tractor towed Stabilizer Etc. EDUCATION

• B.Tech. (Mechanical Engineering) from JRN Rajasthan Vidyapeeth University, Udaipur, Rajasthan, UGC in 2015

• Diploma in Mechanical Engineering from Purulia Polytechnic, Purulia,West Bengal,West Bengal State Council of Technical Education in 2006

• Higher secondary (10+2) from West Bengal Council of Higher Secondary Education in 2002

• Secondary (10th) from West Bengal Board of Secondary Education in 2000.. INDUSTRIAL TRAINING

Organisation: Indian Iron & Steel Company Limited, Burnpur, Burdwan Duration: 30 Days (1 Month)

Organisation: ENSOL MULTICLEAN EQUIPMENTS PVT LTD

401, Neelkanth, Bhawani Singh Road, Jaipur, Rajasthan Company Profile:

It’s an ISO 9001:2008 certified Tender oriented liquid & solid waste sanitation as well as civic, cleaning equipment manufacturer company, Business in India & abroad also.

Equipment: Garbage Bin, Gully Sucker, Fire Fighter, Nano Jet, Sky Lift, Dumper Placer, etc. Role& Responsibility: Technical Assistant (Six Month Internship)

Preparation of Technical Specification of Product

Preparation of Bill of Material (B.O.M) & Quality Approval Process (Q.A.P).

Co-ordination with Designer for Drawing & Approval.

Quality Checking & Preparation of Inspection Report.

Co-ordination with TPI & Client for Inspection.

Product Development as per Client requirements (Proto Type). IT SKILLS

• MS Office (Word, Excel, PowerPoint & Outlook Express), Zoho Software and Internet Applications, Whats app communication, SAP SM, SPINE APP APPLICATION,

PERSONAL DETAILS

Date of Birth: 3rd March 1983

Languages Known: English, Bengali and Hindi

Address: S/o SP Chakraborty, Haranath Bose Road, PO- Kodalia, Dist.- South 24 PGS - 7000146, West Bengal Marital Status: Married

Notice Period : 1 month

Present CTC : 5.20L

Expected CTC: Negotiable

THANKING YOU

RAJIB CHAKRABORTY

798*******

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