Sali Ahmed

***-**** ****** **., ******, SK-S*V *X9 ad0lvu@r.postjobfree.com • 306-***-****

Career Highlights

More than 10 years of work experience in ever-evolving Customer Service Industry, gained in the role of Hippy Home Visitor, Settlement Social Worker, and as Interpreter. A perfect blend of customer service and management skills gained through education and work experience.

Core competencies include:

●Excellent Customer Service

●Telephone and Email etiquette

●MS Office

●Organizational skills

●Operation Support

●Time Management

●Strong Communications Skills

●Teamwork and collaboration

●Problem Solving

●Adaptability

●Maintaining confidentiality

●Deadline Conscious

Customer Service, Management and Technical Skills

●Review the account opening applications and supporting documents for accuracy with the approved guideline to create new customer account in the pharmacy’s system.

●Performed financial transaction for account dispute, closure and general pharmacy transactions.

●Monitor the team mailbox and effectively distribute work to team members and respond to the enquiries.

●Assisted client and team member on queries and questions related to client’s claim submission as per process procedure.

●Assisted in pharmacy retail section by providing customer service in person and via telephone. ● Prepared, update and managed the standard operating procedure document on regular basis.

Professional Experience Hippy home visitor Sept 2020 – Till date

Regina Immigrant Women Centre, Canada

●Make weekly visits to participating families for the purpose of role-playing activity packets.

●Execute the curriculum with their HIPPY child.

●Participate in weekly training sessions and staff development activities.

●Plan and facilitate monthly group meetings with the families including planning, recruiting and finding a suitable location.

●Meet regularly with the HIPPY Coordinator to discuss child/family progress and family issues and concerns.

●Timely completion and submission of required reports and documentation.

●Assist the Coordinator in maintaining an efficient record keeping system.

●Participation in all sponsored HIPPY activities

Arabic - English Interpreter June 2017 – August 2020

Regina Open door Society, Regina, Canada

●Handle customer queries through phone calls and email on regular basis.

●Interpreted conference calls and other workplace communications in real-time.

●Explaining the complete Temporary foreign worker program (LMIA) or Provincial Nominee program to the employers.

●Handle administrative task related to LMIA.

Settlement Social Worker Apr 2019 – June 2019

Regina Open Door Society

●Helped refugees and immigrants to settle in Canada through learning them all the required life skills.

●Informed about the regulations outlined in the Foreign Worker Recruitment and Immigration Services Act

●Guided them through the process of filling out their documentation and submitting it to the designated agency.

●Offered support and assistance to recently arrived refugees and immigrants through outreach services.

●Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Teacher March 2016 – Dec 2016

Pioneer international school

●Taught and instructed elementary and middle school students in science.

●Developed lesson plans and teaching outlines using the instructional program guidelines.

●Taught using various methodologies including lectures, demonstrations, discussions, and laboratory experiences.

●Planned, developed, and utilized a variety of instructional materials and aids appropriate to the intellectual and instruction level of students.

●Provided group and individual instruction to motivate students and effectively utilize the time available for instructional activities.

●Prepared, administered, scored, recorded, and reported the results of criterion referenced tests.

●Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.

Education

Fundamental Support Program March 2022

Regina, SK Saskpolytechnic

Pharmaceutical Science July 2004

Mansoura University, Egypt Bachelor

Reference: Available upon request

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