Jacklyn M.

Koza

Apache Junction, Arizona

*****

732-***-****

W: ad0lul@r.postjobfree.com

Skills

• Image Manipulation

• Corporate Branding

• Brand Image Management

• Marketing

• Communication

• Graphic Design

• Adobe Creative Suite

• QuarkXpress

• Microsoft Office

• WordPress

Professional Summary

Creative & Experienced Graphic Designer with 19-year background developing computer-generated art and designs. Adept at aligning designs with brand values. Well-versed in Adobe Creative Suite, QuarkXpress & Microsoft office. My Expertise, Communication Skills, reputation among clients and outside-the- box thinking will prove to be a valuable addition to your company. Experience

Queens Properties Magazine Queens, New York

August 2012 - Current

Senior Art Director

Led creation and delivery of design solution documentation to support client advertising, marketing campaigns, product branding and creation of digital website and website maintenance.

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Contributed to the creation of the Hard Copy Magazine as well as designed entire blueprint for the design and function of the website.

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• Contributed to design and execution of digital content for email campaigns. Met client objectives, leveraging expertise in typography, iconography, color theory, digital design and following corporate rules and regulations.

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Reviewed Master documents for visual elements, editing, proof-reading and approvals before publishing editorial and digital advertising.

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Queens Properties Magazine Queens, New York

August 2012 - Current

Senior Customer Service Manager

Promoted a positive environment by modeling good behavior and excellent verbal and written communication skills.

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Assisted customers with coordinating their magazine advertisements, Proofing process for advertising, open houses, and digital profiles via phone and email.

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Maintaining clientele relationships through constant contact and continual follow up.

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Helped to increase revenue by cold calling and sales calls to past and current customers.

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• Coordinated emails and any text correspondence under tight deadlines Developed positive relationships with realtors, lenders, real estate service providers and more.

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Queens Properties Magazine Queens, New York

August 2012 - Current

Senior Graphic Designer

Created and managed computer-generated image design projects to minimize cost and meet production deadlines.

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Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.

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Achieved project targets with high-quality design work to help clients promote products, services and events.

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Collaborated with marketing team on developing strategy, creative concepts and designs for marketing projects.

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Accepted guidance, understood campaign strategy and drove deliverables following messaging and brand standards.

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Produced new ideas for company branding, promotional campaigns and marketing communications.

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Helped organize file structure of web content files, imagery and multimedia assets.

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Created and implemented tailored marketing plans based on individual client requirements.

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• Developed exceptional and well-crafted copy to meet requirements.

• Adjusted layouts, determining component sizing and order. Home Source Magazines Belford, New Jersey

October 2004 - January 2012

Office Manager

Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.

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Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.

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Completed advanced clerical tasks, including account reconciliation and document management.

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Built collaborative working relationships within organization to achieve goals.

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Served as point of contact for team of supervisors, owning complex and escalated issues.

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Placed orders, monitored usage and coordinated stocking to control office supplies.

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Received and directed incoming calls to personnel and voicemail, facilitating office communications.

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Updated personnel records to document promotions, performance reviews and other employee transactions.

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• Assisted with remodeling and office moves, driving facilities management. Worked with staff and other managers to identify and execute process improvements.

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Investigated customer complaints, identifying and changing processes to remove faults.

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• Managed daily workloads by organizing schedules and delegating tasks. Home Source Magazines Belford, New Jersey

October 2004 - January 2012

Graphic Designer

Created and managed computer-generated image design projects to minimize cost and meet production deadlines.

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Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.

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Achieved project targets with high-quality design work to help clients promote products, services and events.

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Worked closely with teammates and agencies to create pitches, presentations and final deliverables.

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Home Source Magazines Belford, New Jersey

October 2004 - January 2012

Customer Service Manager

Maintained customer satisfaction by handling complex escalated customer concerns.

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Achieved company customer service objectives through proper alignment of department policies with stated targets.

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Enhanced customer experiences with improved team workflows and more effective solutions for common problems.

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Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets.

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Education

May 2003

Associate in Science (A.S.) - Graphic Design

Brookdale Community College, Lincroft, New Jersey

June 2000

Matawan Regional High School, Matawan, New Jersey

Graduated With Cosmetology Certification Through Monmouth County Vocational School District - June 2000

Language

Native

English

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