KT

Kathy Thomas

Professional Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Work History

Victory Health Texas - Patient Access Representative Pearland, TX

05/2019 - 09/2023

Dashwood Health - Medical Assistant

Houston, TX

05/2017 - 04/2019

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

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Providing excellent customer service by promptly answering patient inquiries.

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Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

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Answered incoming calls, scheduled appointments and filed medical records.

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Sanitized, restocked, and organized exam rooms and medical equipment.

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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Obtained client medical history, medication information, symptoms, and allergies.

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ad0lti@r.postjobfree.com

832-***-****

Houston, TX 77026

Skills

● Insurance Verification

● Appointment Scheduling

● HIPAA Compliance

● Customer Service

● Medical Terminology

● Patient Registration

● EMR

● Insurance Billing

● Vital Signs

● ICD -10/CPT Coding

● Phlebotomy

● Anatomy Knowledge

Education

06/2014

Sanford-Brown College - Houston

Houston, TX

Certified Medical Assistant: Medical

Assisting

05/2005

Dekalb Technical College

Covington, GA

GED

AQuity Solutions - Medical Scribe (Remote)

Cary, NC

04/2016 - 03/2017

Performed medical records management, including filing, organizing and scanning documents.

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Assisted with routine checks and diagnostic testing by collecting and processing specimens.

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Completed clinical procedures and gathered patient data for interpretation by physician.

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Taught patients about medications, procedures, and care plan instructions.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.

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Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.

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Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.

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Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.

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● Transcribed sensitive documents with complete confidentiality. Communicated with healthcare providers to clarify information and resolve issues.

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Verified medical terminology and codes to deliver accurate and up-to- date information.

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Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.

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