Duylinh (DYLAN) Nguyen

DYLAN'S PROFESSIONAL SALES RESUME

Katy, TX 77449

ad0lt7@r.postjobfree.com

+1-832-***-****

Dear Recruiter & Hiring Manager,

I am writing to express my fervent interest in joining your esteemed organization as a Software Sales Specialist, Inside Sales Representative, SDR, BDR, or Account Executive. With a remarkable decade-long journey in the sales domain, encompassing 7 years of inside sales experience, 3 years in retail and software sales, along with an additional 5 years of marketing and 7 years in business/sales development, I bring a wealth of experience and a passion for achieving unparalleled success in the field.

An element that sets me apart is my proficiency in three languages—English, Spanish, and Vietnamese

—enabling me to effectively communicate and establish relationships with a diverse clientele. My unique background, having trained in a prominent acting school for 8 years and subsequently working in the entertainment industry for 12 years, has endowed me with a charismatic and magnetic personality, enhancing my ability to connect with clients and present solutions persuasively. Driven by a profound enthusiasm for Enterprise and SaaS solutions, I draw upon my computer science and programming background from college, allowing me to comprehend the intricacies of software technology and excel in sales. My expertise in prospecting, lead generation, and lead qualifications, coupled with a robust network and proficiency in utilizing various platforms such as LinkedIn and CRM tools like Salesforce, empowers me to schedule software demo appointments seamlessly. In addition to my exceptional verbal and written communication skills, my talent in improvisation and impromptu thinking grants me a distinctive edge in swiftly engaging potential clients over the phone and articulating compelling pitches. I am adept at identifying a company's pain points and Key Decision Makers, leveraging this understanding to craft targeted marketing strategies that enhance outreach and engagement. My strategic approach extends to the entire sales process, from meticulous proposal drafting to astute negotiations and ultimately, successful deal closures. With a focus on consultative sales approaches and a keen understanding of long and short sales cycles, I possess the versatility needed to navigate complex accounts and deliver results. I am also keen on taking on leadership roles, such as Director of Inside Sales or Marketing Product Development, given my fast learning abilities and innate leadership skills. If given the opportunity, I am confident in my ability to drive sales and revenue growth, ultimately elevating profit margins for your esteemed organization. I am eager to contribute my skills, experiences, and passion to your team and help advance your company's mission and objectives. Thank you for considering my application. I look forward to discussing my potential contribution to your organization in greater detail.

Sincerely,

Duylinh (DYLAN) Nguyen

832-***-****

ad0lt7@r.postjobfree.com

Authorized to work in the US for any employer

Work Experience

Software Sales Account Executive

ATSER Engineering, Inc. - Houston, TX

August 2023 to October 2023

B2B software sales position selling SaaS software to mainly commercial labs. Software like Assure- IT streamline lab daily operations. Digital solution help labs with reports, invoicing and compliance . By phone dialing outbound over 80 calls a day, contacting firms in industries such as engineering, construction, transportation companies and commercial labs. Prospect for clients. I generate leads and qualify them through cold calling and warm leads to determine who are the KDMs (Key Decision Makers.). And they are the A-suite Lab Managers and Operations Manager, or D-level (Director) and V-level (Vice- President), and C-level CEO executives.

Initiate calls by introducing yourself and establishing your credibility and your company's prominence in the transportation, engineering and construction industry. Engage with KDM with exceptional phone and verbal communication skills. Determine the company's pain points in the conversation. And with stellar written communication skills craft all emails pitching our software with a creative flair and flow to capture the essence of our software with a marketing inclination. Log all calls, emails on Salesforce CRM. Create pipeline for potential clients by contacting prospects in Salesforce who are the KDMs. Pitch benefits of software with goal to set appointments with them for a free 30-minute online software demo. Make 100 calls or more a day and log each call on Salesforce and task reminders to follow up with these potential clients with phone calls and strategic marketing emails with more detailed information, brief video and digital brochure.

Set demo appointments on Microsoft Teams and send out invitations to KDM to confirm demo appointment times. Attend all sales meetings and demo presentations. Draw up proposals with price points during negotiations to close all sales. Work with inside sales manager and CEO to close all deals. I was the top producer in software sales in the company with the most demos every week and highest monthly sales.

In one week I scheduled 4 demos and closed all four deals within a month ($500, 000, $750,000, $850,000 and $1, 200,000).

Vacation Sales Ambassador

Hilton Grand Vacations - Houston, TX

June 2023 to August 2023

As a Guest Ambassador for Hilton Hotels I lead with service and hospitality. I engage with guests and introduce myself and ask them if they are Hilton Honors members. I add points to their account then present the vacation packages, explaining benefits and value. Overcome all objections gracefully and graciously then ask for the sale, taking credit card payment and thank the guest for their time whether they buy or not. I usually gave at least 80 presentations on a weekend Saturday or Sunday at the busiest luxury Hilton hotel, The Americas, in downtown Houston and my sales( vacation packages) top 40 every month.

Travel Insurance Sales Professional

AIG Travel Guard - Houston, TX

February 2023 to June 2023

Take inbound calls about a new policy or an existing one and engage with customers to gather trip details, address all their concerns by reviewing the benefits of their policy in order to email them a quote or sell them a POI (Policy of Insurance) to suit all their travel needs. Licensed by AIG in 7 states to sell travel insurance. Quota was to sell 12 policies a day and 10 quotes a day. I exceeded sales targets by 50% every month.

Call Center Sales Agent

S4 Communications - Houston, TX

October 2022 to February 2023

Work in Call Center B2B Sales accepting inbound calls from AT&T business owners and resolve phone billing issues and then sell them AT&T mobility/internet products and services such as Apple phones, Samsung Android phones, Apple and Galaxy watches, Ipads and Samsung Galaxy tablets, AT&T Fiber and Broadband Wireless High Speed Internet, mobility hotspot devices, long distance phone services, data plans, coverage and Direct TV. I ended selling the most iPhones and Android phones in my department with a record of 23 iPhones sold in one day. Also, I hooked up Fiber Internet Technology to more businesses than anyone at my company who have been there for years. Mobility AT&T Claims Expert

Asurion - Houston, TX

May 2019 to September 2022

Worked in Call Center as Customer Care/Sales Representative assisting AT&T customers filing insurance claims for damaged, lost and stolen mobile phones then sell them Home Tech Protection (insurance) to cover all their eligible home devices. My metrics were not all perfect when I started but when I planted my feet I became the most recognizable sales rep there because my metrics were always perfect in every category and my sales increased by more than 67.4 % by the time I left the company. I had finally mastered this role and it was near time to leave. My journey had come full circle and I had achieved the highest honors at this organization. I had made the elusive Sales Club which was $500,000 sales a year. Sales Consultant/Account Executive

Jos.A.Bank Clothiers - Houston, TX

February 2016 to April 2019

Greet all customers with energy, enthusiasm and excitement. Assist customers with measurements and fittings. Mark clothing for all necessary alterations such as hemming slacks and proper sleeve length. Serve the client with exceptional customer service skills. Resolve their problem. Sell and up- selli Jos.A.Bank name brands including men's high end suits, slacks, dress shirts, casual wear, shoes and apparel. Also, I always upsell when there was Buy One Get One Free sale. To put it succinctly, I sold more than $100,000 worth of merchandise every month during the lucrative Christmas season. Sales Representative

Bluegreen Vacations - Sugar Land, TX

January 2013 to January 2016

Engage customers in Bass Pro Shop and lead them to Bluegreen booth. Perform presentation and deliver pitch in English, Spanish or Vietnamese. Sell them vacation packages in various parts of United States. Upsell the San Antonio, Orlando and Las Vegas resort packages. I became the top seller of vacation packages at Bluegreen averaging at least 30 packages a week and was known for my smooth rebuttalling skills, able to overcome any and every objection.

Sales Specialist

Ashley Home Store - Katy, TX

March 2010 to December 2012

Greet all customers. Explain the furniture and brand and perform demonstrations. Sell all home furnishings (sofa sets, love seats, recliners Sealy and Tempurpedic beds, dressers, tables, etc.) Had to meet quota every month and this was the one company and sales job I did not excel at unfortunately. Telemarketer

Sears Service Center - Katy, TX

August 2004 to October 2009

Cold calling by phone Sears customers and sell them maintenance agreements (service contracts) on their home appliances and lawn equipment (refrigerators, washers, dryers lawnmowers, tractors, etc.) I had to cold call 200 customers on that rotary dial phone back in the days and we did not have quotas as I remembered but there was two years I was the top telemarketer and won a bunch of gifts for Christmas. Appointment Setter

ADT Security Services - Houston, TX

March 2002 to May 2004

Set appointments by phone for sales team to customers' homes perform demonstrations of ADT security alarms and to close deals (installations). I did quite well at this high-pressure job where I had to set at least four appointments a day. And my installation rate was for every 12 appointments I had a sale which resulted in an installation which was the only time your sales teammates will ever root for you. Marketing Associate

Blue Bell Creameries - Houston, TX

March 1996 to November 2001

Engage with customers in Town & Country Mall, stop traffic and invite them to participate and fill out survey about Blue Bell ice cream. I had a quota where I had to get 25 customers a day to fill out that survey. Since this was officially my first sales and marketing job I relished the experience because I came to work enthusiastic and when I spoke to people I had energy and when they filled out my survey I was excited and this is why I am still in sales today. I am passionate about sales and selling and hope to be an account executive one day at an advertising agency creating amazing slogans for renowned brands such as Coca Cola, Nike Air Jordan, Calvin Klein and Gucci. MY QUALIFICATIONS AND SKILLS:

I SPECIALIZE IN SELLING SAAS AND ENTERPRISE SOFTWARE SALES - (NOT INTERESTED IN OUTSIDE SALES OR COMMISSION-ONLY 1099 JOBS).

I AM LOOKING FOR SOFTWARE SALES, TECHNICAL SALES, INSIDE SALES, SDR, BDR AND ACCOUNT EXECUTIVE/MANAGER ROLES.

HARD SKILLS:

Sell SaaS and Enterprise software

B2B/B2C marketing and sales

Articulate value propositions

Account management

Meet and exceed sales targets

Surpass all sales quotas

Sell IT products/services/solutions

Develop pipeline for new sales

Navigate short and long sales cycle

Develop and maintain client relationships

Conduct market research and analysis

Present software solutions to client

Provide product demonstrations

Telemarketing sales

Cold calling

Overcoming objections

Rebuttalling skills

Product/Industry knowledge

Call center inbound sales

Telecommunications sales

Mobility products/Internet sales

AT&T Fiber/Broadband Wireless

Internet Sales

Utilize CRM software for tracking sales activities, especially Salesforce Prepare and deliver sales presentations

Microsoft Office Skills: Teams, Outlook, Windows 8, 10, 11, Excel and Edge. Strong organizational & prioritization skills

Send mass marketing emails

Mastery of consultative sales techniques

Technical sales

Client relations

Effective in closing sales/deals

Education

Graduated With No Degree (Attended prominent acting school for 6 years) in Dramatic Arts (Acting For The Stage and Camera), Auditioning, Improvisation, Voice For The Actor and Creating A Character.

Chris Wilson's Studio For Actors - Houston, TX

September 1988 to August 1996

Community College Level (Total 12 college semester credits) in American History, Spanish, Economics and Texas Politics

Houston Community College - Houston, TX

September 1991 to December 1993

Two years of college (60 semester credits) in Psychology/ Sociology/Drama University of Houston - Houston, TX

September 1988 to December 1990

One year of college (38 semester credits) in Biology Pre-Med/ Theatre Arts Baylor University - Waco, TX

August 1987 to August 1988

High School Diploma in Graduated Summa Cum Laude

James E. Taylor High School - Katy, TX

August 1983 to May 1987

Skills

• Sales Management

• Restaurant experience

• Business Development

• Telemarketing

• CRM Software

• Oral, verbal and written communication skills

• POS Systems (7 years)

• Upselling

• Catering (2 years)

• Microsoft Excel

• Mobility insurance sales

• Prospecting

• Cold calling (7 years)

• Technical Sales

• Spanish

• Marketing

• Telecommunications (1 year)

• Furniture sales

• Lead Generation

• Multilingual (English, Spanish and Vietnamese)

• Customer service

• B2B sales

• Microsoft Word

• Customer Support (5 years)

• Retail Sales (3 years)

• Restaurant Host

• Inside Sales (7 years)

• Banquet Server (7 years)

• Restaurant & Hospitality Industry (10+ years)

• Account management

• Microsoft Office (3 years)

• Salesforce (8 years)

• Presentation skills

• Marketing Communications Skills

• Public speaking

• Bussing (10+ years)

• Microsoft Outlook

• Sales (10+ years)

• CRM software (7 years)

• Software Sales

• Appointment setting (8 years)

• Customer relationship management

• Building clientele base

• Maintain client relationships

• Highly Effective Interpersonal Skills

• Skillful Negotiations

• Proposal writing

• Qualifying Leads

• Marketing Communications Skills

• Email marketing

• B2B marketing

• Direct marketing

• Marketing (7 years)

• Marketing Product Development

• Scheduling Demos

• Closing Sales (7 years)

• Closing Deals (7 years)

• Writing query letters

• Writing Emails

• Phone etiquette and skills

• Direct sales

• SaaS

• Product demos

• Marketing Sales

• Enterprise sales

• Sales Presentations

• Enterprise software

Links

https://www.linkedin.com/in/duylinh-dylan-nguyen-117a51250 Awards

Nominated Best Supporting Actor In A Musical

June 1993

This award was for my performance as The Krakahome in the popular musical play, The King and I, at The Country Playhouse, a prominent theater in Houston, Texas. Certifications and Licenses

TABC Certified

Food Handler Certification

Groups

FOUR PROFESSIONAL REFERENCES

Fred Martinez, PE, Ph.D.

Title: CEO at ATSER Engineering, Inc.

Former Boss (Known less than one year)

Email: ad0lt7@r.postjobfree.com

Phone: 832-***-****

Bradley Grant (Immediate AIG Supervisor)

Title: Operations Manager at AIG

Company: Travel Guard World Service Center

Former Manager (Known for less than 1 year)

Email: ad0lt7@r.postjobfree.com

Phone: 832-***-****

Michelle Bruesewitz: (Training Manager at AIG)

Former Training Supervisor at AIG

(Known for less than one year)

Title: World Service Center Team Leader

Company: Travel Guard Group, Inc. (American International Group, Inc. - AIG) Email: ad0lt7@r.postjobfree.com

Phone: +1-800-***-****

Lorena Martin (Training Manager at AIG)

Title: Training Specialist at AIG

Former Training Manager at AIG

(Known for less than one year)

Company: AIG Travel World Service Center Travel Guard Group, Inc. - American International Group, Inc.

Email: ad0lt7@r.postjobfree.com

Phone: +1-800-***-****

Contact this candidate