Brent Robert Fischer

**** ******* **. ****: 917-***-****

Hatfield PA 19440 ad0lt3@r.postjobfree.com

Searching for an opportunity with growth potential in operations where I can demonstrate my operations expertise and customer service experience. Corporate Professional Experience

Iron Mountain

Imaging Production Supervisor 11/2021 - 06/13/2022 Supervisor of 38 employees and 2 team leads. Responsible for team motivation to prep veteran confidential medical paperwork and medical files to be digitized via industrial scanners using the universal veteran system General Dynamics Information Technology as well as Veterans Benefits Management Systems. Agents process these files 1 box at a time, verifying veterans social security numbers and identity matched records with a final reconciliation stage.

• Responsible for time tracking, attendance and disciplinary actions related to behavioral issues, performance and quality issues, including work efficiencies for employee

• Monitored team quality and accuracy implementing a quality incentive program for new ideas to speed up productivity while keeping and maintaining accuracy with 98% top divisional results.

• Worked and supervised shipping logistics for VA files arriving and shipping out for the next phase of this imaging process which exceeded productivity expectancy by 100%.

• Continued to challenge and welcome new ideas from team members and promoted employees from within the organization.

Iron Mountain

Customer Care Professional II 09/2019 - 11/2021

Assist in managing customer care relations with customers via Iron Mountain customer care portals, email and phone discussions.

• Maintained constant customer relation scores with accuracy and efficiency of 99.4%

• Rated number 2 on the scale of highest productivity on the Iron Mountain Shred Team.

• Volunteered & spearheaded high complexity projects, including the customer Compass Bank.

• Helped launch the implementation of Fidelity Financial high priority service program.

• Manager selected to train new and existing associates for Customer Care Department conversion to Atlanta’s corporate office headquarters.

BNY Mellon (ACS Group Temp agency) 10/2018 - 02/2019 Transfer Agent (Call Center)

Vanguard Financial – Malvern PA 03/2012 - 05/2018

Operations Specialist – Institutional Investment Group Assist and process daily transactions and resolve rejects and bad data that interphases directly from clients and via internet platform for Vanguard Participants

• Complete all daily transaction work items, open new accounts, process withdrawals, terminations, Qualified Domestic Relations Orders, beneficiary transfers, lost earnings on missed contributions, plan to plan transfers and system related rejects while maintaining a yearly quality of 99.5%.

• Maintained and met all quality and efficiency bench marks which led to a level increase.

• Chosen as a tenured specialist to train and coach new employees, to help with a seamless onboarding process.

• Initially started at Vanguard as a Client Relationship Associate and obtained licenses, Series 6 & 63. Service Group Incorporated - Malvern PA 04/2011 - 01/2012 Accounts Receivable & Payable (Cash flow Management) Responsible for cash flow management including accounts receivables and payable for a company that provides safety, cleaning and hospitality services for downtown improvement districts.

• Daily allocation of incoming payment fees from improvement district clients for reconciliation.

• Reconcile on a daily basis, accounts payable for vendors and employee expense accounts

• Met with CEO and CIO on a daily basis to give updated forecasts on cash flow projections, including expected client receivables and current daily payments.

• Direct contact person for all outside and internal communications New York Hotel Management Experience & Customer Service Experience Assistant General Manager

Hired as Assistant General Manager position, responsible for daily financial control Assistant Front Office Manager

Hired as Night Manager to streamline nightly operations and accounting audits for end of day. Night Auditor

Thrived in Night Auditor position, for 3+ years while, managing nightly hotel procedures, guest services and client grievances, in one of the world’s leading hotels. Education and Training

Bachelor of Arts, Healthcare Administration Associate Degree, Hotel Management COMFORT INN CENTRAL PARK WEST — New York, NY 98 Rooms) 08/2008 to 08/2009 HOTEL MELA — New York, NY (228 Rooms) 01/2007 to 04/2008 W COURT AND TUSCANY HOTEL — New York, NY (320 Rooms) 08/2003 to 09/2006 JOHNSON & WALES UNIVERSITY — Providence, Rhode Island 09/1996 - 06/2000

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