Customer Service Client Facing

Aine Concepcion

*******@*****.*** 540-***-**** Fredericksburg, Virginia www.linkedin.com/in/aineconcepcion/

Education

B.A. Human Relations, minors in Health Care Management and Leadership

High Point University, High Point, NC

GPA: 3.6, Dean's List Recipient

Skills

- Excel, MacOS, Canva, Windows, Microsoft Office, Connected, Handshake, Customer Service, Marketing

- Blogger, RWS, LinkedIn, Indeed, Conflict Resolution, Stress Management, Organizational Leadership

- Interpersonal Communication, Adaptability, People and Time Management

- Conflict Management, Client Facing Communication Skills, Public Relations

Experience

Technical Recruiter, Charlotte, NC June 2023 - current

TEKsystems

- Build relationships with skilled IT professionals to fill the needs of top-tiered clients such as Bank of America, LPL financial, Wells Fargo, etc. in markets throughout the United States

- Utilize internal database to identify potential candidates as well as potential job opportunities

- Handles the full lifecycle of a candidate from initial conversation to the offer stage

- Writing detailed job requirements to attract an available/qualified candidate pool

- Maintaining relationships with current and past consultants as well as account managers

- Knowledge myself on our top clients and opportunities to best sell them over to our candidates

- Knowledge myself on our top candidates regarding their skills, goals, and interest to best sell over to account managers for potential opportunities

- Conduct skills testing, office interviews, reference checks, and background investigations

Recruiting Associate, Remote May 2022 - May 2023

Wisepath Financial Group

- Manage the full recruitment cycle to insure applicants are being placed properly

- Oversee LinkedIn, Indeed, and Handshake and update candidate statuses

- Interview 25+ candidates weekly both via phone calls and zoom calls

Resident Assistant, High Point, NC August 2022 - May 2023

High Point University Office of Student Life

- Educate 14 residents on how to address social and academic difficulties that they may encounter on campus

- Actively on duty 16 hours a week and always on call for my residents

- Conduct and facilitate roommate remediations including crisis intervention

- Actively assisting with lockouts, roommate concerns, damage concerns, implementing health and safety throughout Greek Village in regards to both mental and physical health

Public Relations and Communications Intern, Winston-Salem, NC January - May 2022

American Heart Association

- Managed social media and wrote up all American Heart Association events happening in the area

- Interviewed candidates in the triad area who have been impacted by heart disease

- Designed graphics, created radio scripts, and published media releases for the Go Red For Women Campaign

- Educated myself on Heart disease to best portray it in the media releases I was having published and to best prepare myself when interviewing influential individuals within the Triad State area regarding the impact of Heart Disease

Floor Lead, Winston - Salem, NC February 2022 - August 2022

LuluLemon

- Inventory Management and stocking for the back and front of store

- Customer Service and personalized assistance to customers while in the store

- Designed window displays to increase foot traffic in the store and increase revenue

Leadership and Extracurriculars

Community Clinic Volunteer, High Point, NC August 2020- May 2021

Community Clinic

- Assisted with paper work to help medical staff increase productivity and efficiently

Sales Representative, High Point Furniture Market October 2021

Tufan Rugs

- Mediated sales for interior designers and businesses for Tufan Rugs at one of the Largest Furniture Markets

Manager/Lifeguard, Fredericksburg, VA May 2017 - August 2021

College Heights Pool

-Played the role as a lifeguard and Manager at College Heights

- Maintained cleanliness of the pool

- certified in first aid and CPR

- Conducted monthly refreshers to make sure all lifeguards had a full/confident understanding of how to properly conduct saves and perform their job

- Managed inventory

- Gathered complaints and actively worked to resolve them

- Created the schedule for a staff of 15 people

Executive Council Member, Zeta Tau Alpha December 2020 - December 2022

- House Manager 2022

- Panhellenic Delegate 2021

- ByLaws Committee

- Intramural Chair

- Philanthropy Assistant

- Proctor for Study Hours

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