Ashley Wright

Brunswick, GA *****

ad0lss@r.postjobfree.com

+1-912-***-****

Home based cleaning business, Certified Custom Frame Shop Manager, Retail Sales Associate, Store Manager, and Office Person with more than 10 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Authorized to work in the US for any employer

Work Experience

Store Manager

Dollar Tree - Brunswick, GA

September 2020 to Present

• Managed staff activities

• Managed store and daily cash deposits

• Managed nightly financial totals

• Thrived in a highly challenging customer service environment

• Managed the scheduling, recruiting, hiring and training of new store employees

• Supervised employees to maintain goals to meet corporate objectives

• Responsible for staff scheduling

• Trained and mentored all staff

• Tracked sales performance

Banquet Set-up

Straton Hall - Brunswick, GA

August 2020 to Present

• Set up and break down

• Serving

• Floral design

• Food presentation

Cleaning Crew

Just Wright Cleaning - Brunswick, GA

January 2016 to Present

• Clean residential units biweekly

• General housekeeping duties including, cleaning, vacuuming, wiping, dusting and laundry

• Inventoried and maintained chemical cleaning products

• Provided excellent customer service

Custom Framer

Hobby Lobby - Brunswick, GA

July 2016 to March 2020

• Frame Shop Manager

Service Associate/ Cash Office Associate

Winn Dixie - Saint Simons Island, GA

March 2015 to July 2016

Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Solved unresolved customer issues.

Counted cash drawers and made bank deposits.

Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new

product information.

Earned management trust by serving as key holder, responsibly opening and closing store. Store Manager

Dollar General - Brunswick, GA

November 2013 to January 2014

Collaborated with other team members on special projects and events. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Fielded an average of 15 customer service calls per day. Handled and distributed all incoming and outgoing mail. Managed 7 employees in the store.

Managed closing duties, including restocking items and reconciliation of the cash drawer. Hired/ fired employees.

Completed all daily paper work.

Assistant Manager

Dollar General - Brunswick, GA

June 2013 to November 2013

Collaborated with other team members on special projects and events. Delivered exceptional service by.

greeting and serving customers in a timely, friendly manner. Fielded an average of 7-10 customer service calls. per day.

Handled and distributed all incoming and outgoing mail. Managed 6 employees in the store.

Managed.

closing duties, including restocking items and reconciliation of the cash drawer. Co-Managed the store.

Lead Sales Associate

Dollar General - Brunswick, GA

April 2013 to June 2013

Collaborated with other team members on special projects and events. Delivered exceptional service by.

greeting and serving customers in a timely, friendly manner. Managed 5employees in the store.

Managed.

closing duties, including restocking items and reconciliation of the cash drawer. Customer Service Supervisor

Wal-Mart - Brunswick, GA

June 2011 to June 2012

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Fielded an.

average of 20+ customer service calls per day.

Managed 10-15 employees on the front end.

Managed closing.

duties, including restocking items and reconciliation of the cash drawer. Collaborated with other team members. on special projects and events. Dairy Associate

Frozen

May 2011 to June 2012

Wal-Mart - Brunswick, GA

Collaborated with other team members on special projects and events. Delivered exceptional service by.

greeting and serving customers in a timely, friendly manner. Stocked and received merchandise.

Office Manager

Byrd Lawn - Brunswick, GA

January 2006 to November 2010

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Fielded an.

average of 10-15 customer service calls per day.

Handled and distributed all incoming and outgoing mail. Managed 5 employees in the field.

Managed closing duties, including restocking items and reconciliation of. the cash drawer. Education

High school or equivalent

Skills

• Residential Cleaning

• Relationship Management

• Customer Relationship Management

• Strategic Planning

• Management

• Merchandising

• POS

• Recruiting

• Basic math

• Retail sales

• Process Improvement

• Project Management

• Floral Design

• Banquet Experience

• Event Planning

• Negotiation

Assessments

Retail customer service — Proficient

May 2023

Responding to customer situations in a retail setting Full results: Proficient

Home health aide skills — Proficient

October 2020

Providing care to patients in a home setting

Full results: Proficient

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

November 2020

Level of motivation and discipline applied toward work Full results: Proficient

Cleaner fit — Proficient

April 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Administrative assistant/receptionist — Proficient June 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Process improvement POS systems

Project management Hourly shift management

Strategic planning Excellent customer service skills Recruitment and talent development Bank deposit procedures Customer relations Merchandising

Inventory control Goal-oriented

Customer-oriented Detail-oriented

Flexible thinker Strategic thinker

Talented multi-tasker Store displays

Accounts payable and receivable Opening and closing procedures

Contact this candidate