Customer Service Visual Merchandising
Resume:
JAY C. APELACIO
**********@*****.***
Matalam,North Cotabato, Philippines
PROFESSIONAL SUMMARY
Motivated professional with strength in Managing and Supervising employees and promoting outstanding customer service. Adept my employee relation, Inventory organization, time management, and visual merchandising. Prepared and organized, and trained in product knowledge and store operations, committed to creating an environment that is conducive to achieving increased sales and customer satisfaction,
SKILLS
Advance Customer Service Skills with internal and external customers, ensuring 100% customer satisfaction are being adhered to at all times.
Trained and experienced in resolving customer complaints, having attended Basic Customer care.
Inspire and motivate team members and act with integrity, fairness, and a strategic mindset.
Have the discipline to meet deadlines and get the most out of the workday.
Can interact with other people and genuinely care for others.
Merchandise display to attract potential buyers, Store appealing ambiance.
Maintain the organization and cleanliness of stock arrangements for easy inventory recall. WORK EXPERIENCES
Restaurant Manager April 2020 up to present
Eugenio's Pizza (Fast Food Chain)
Soralla, South Cotabato, Philippines
Planning, organizing, controlling and evaluating daily operations.
Oversee day- to- day operations
Manage/Supervise and coordinate all activities of staff in kitchen(food prep and proportion)and in dining area (entertaining and serving food to customers)
Doing work schedules of staff.
Recruitment manpower (hiring staff).
Conduct training of staff (dining & kitchen) accordingly to their duties and responsibilities.
Food costing and ordering ingredients and store supplies
Provide quality food and customer service.
Monitoring of stocks, store maintenance, sales and wastage.
Evaluate staff work performances
Attend and address customer's complain and concerns.
Balancing and completing cash(balance sheet/cash reports,) Branch Manager February 2017 - March 2020
EO Optical(Eyewear Retail)-SM Mall
General Santos City; Philippines
Basic Customer needs are adhered to, doing the extra mile to give 100% customer service satisfaction, build rapport, trust, and be our valued regular customers.
Follow company rules and Give Importance to Company Standards and Procedures.
Able to achieve and exceeded branch sales target versus last year with incremental sales by 20% will measure that the branch was doing great by having more repeated customers.
Able to interview and hire 12 new Sales associates oriented and well-trained in properly assisting the customers.
Follow up on floor training to aged staff, well-trained employee is the best asset of the company.
Having a sense of ownership, taking good care of company assets will maximize store profitability and reduce expenses.
Daily, Weekly, Mid-month, and monthly inventory are adhered to and make a report to be submitted to the Group Branch manager, Area Manager, and head office.
Able to make a monthly Schedule for the whole team including Optometrist, to be approved by Group Branch Manager and Area manager.
Assistant Restaurant Manager. November 2015 - January 2017 Kuya J Restaurant (Asian Restaurant)
Able to manage 20+ newly hired staff, and follow restaurant training procedures.
Managed store Schedule (staff and co-manager).
Properly manages and highly monitors product Quality, Sales, and value.
Control and properly monitored Profit and loss lined items to maximize profitability.
Managed daily, weekly, and monthly yearly inventory to monitor and control product movements and spot variances. Make reports, and discuss during monthly meetings with the bosses.
Controls food costs, waste, and cash while managing shifts and areas. Operations Supervisor-Foodcourt . June 2011- June 2015 SM Foocourt (Shopping Center Management Corp.)
Assist Foidcourrt Manager in overseeing the overall operations by supervising staff- bussboy, janitors, dishwashers, sales and cashier'sasvwell as the security guards.
Conduct training lof cashiering procedure (POS).
Tenants management (orientations and evaluations), excellent customer care to ensuring safety and security measures for the entire area.
Managed Schedule (staff and security guards.
Responsible for the overall housekeeping, security, repair and maintenance of the entire foodcourt.
Establish work schedule of staff(operation assistant, janitors, busboys, dishwashers, cashier's, sales staff and security guards)
Coordinate work activities with other departments)
Ordering, Inventories and merchandising monitoring (SAP).
Assist cleaners/janitorial staff in performing duties. EDUCATION
Bachelor of Science in Industrial Education-Major in Architectural Draftig June 2001 - March 2005
Zamboanga City State Polytechnic College (University), Zamboanga City; Philippines
Graduated with the Degree of Bachelor OF SCIENCE IN INDUSTRIAL EDUCATION
Passed
National Certificate II in Cookery October 03, 2016 - October 31, 2016 Sultan Kudarat Livelihood Skills Training Center
Old Capitol, Isulan, Sultan Kudarat,Philippines
Complete
TRAINING AND SEMINAR ATTENDED
Basic Training for troop Leaders (BSP) 2003
Branch Officer Training Program. 2010
Brand Head Training Program. 2011
Fundamentals of Supervision. 2012
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