Customer Service Well Being
Resume:
Objective I am seeking a role in a dynamic organization
where I can demonstrate my skills, dedication,
and commitment to grow professionally and
support my loved ones.
*********************@*****.***
3451 Ridge Avenue
Springfield, Illinois
EDUCATION
GENERAL STUDIES
Springfield High School
Springfield, Illinois
1999-2003
GENERAL STUDIES
Lincoln Land Community College
Springfield, Illinois
2003-2004
SKILLS AND CERTIFICATIONS
● Active listening
● Communication
● Customer service
● Interpersonal
● Problem-solving
● Time management
● Able to type 55 WPM
REFERENCES
VALERIE HARDWICK
JUDY MCCREIGHT
NATASHIA RAMIREZ
ANDREA JOHNSON
EXPERIENCE
OFFICE ADMINISTRATOR AND CARE TEAM COORDINATOR
INVO Healthcare (2019 - 2023)/The Autism Therapy Group (2023 - present) 2019 - present
● Create and maintain a daily schedule of employees and sessions
● Maintain records of bills and ensure they are paid in a timely manner
● Conduct interviews and orientation of new employees
● Computer literacy - Excel, SharePoint, Teams, Power BI, Word, Outlook, OneDrive
● Organize office operations and procedures
NANNY
The Clair Family
2014-2019
● Responsible for the safety, well-being, and development of young children
● Preparing and serving nutritious meals according to dietary needs
● Medication administration
● Transportation to school and various activities as needed LOAN DOC 4
Wells Fargo
2011-2014
● Processing, closing, and compliance for loan products
● Interpreting policies while analyzing applicant, property, and documentation
● Ordering all required verifications, documentation, and subsequent follow-ups
● Communicate with underwriting to help avoid foreclosure of homes VARIOUS JOB OPPORTUNITIES
Express Employment Professionals
2010-2011
● Ability to work efficiently in a fast-paced environment
● Organized and categorized different types of documents promptly and efficiently
● Addressed customer inquiries
● Maintained data entry accuracy through proper use of programs, techniques, and procedures
DIRECT SUPPORT PROFESSIONAL
Sparc
2006-2010
● Ensure the safety and proper care of those supported
● Execution of the Personal Plan and record programmatic progress of those supported
● Maintain confidentiality of information
● Provide direct and necessary support to individuals in a variety of situations CENTER SECTION ASSOCIATE
Sam’s Club
2003-2006
● Daily checks to ensure inventory sufficiently stocked
● Daily reconciliation of prices on inventory in stock
● Member service
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