Customer Service Processing Technician

Aubtrice Small

Email: *********@*****.***

Cell: 832-***-****

Professional Summary

IAHCSMM Certified (CRCST) since 2020

Experienced Certified Registered Central Service Technician with 3 years of proven Central service and Materiel Management exposure and 17 years of customer service and account management experience. Applicant has acquired academic success within the expectations of International Association of Healthcare Central Service Materiel Management (IAHCSMM) who saw fit to award and provide certification for current sterile processing technician. Honed Skills & Expertise

Infection Control AWARENESS

Sterility MAINTENANCE

Decontamination Skills

Central Sterile Services

Hospital CARE SETTING

Steaming

INSTRUMENTAL Autoclave

Materials SCANNING

KNOWLEDGE in an OR SETTING

Work Experience:

Securitas Security Services USA Security Officer Houston, Texas 9/2021 – Present

Secures premises and personnel by patrolling property, monitoring secured area and access points. Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities.

Inspect and patrol premises regularly.

Monitor property entrance.

Authorize entrance of people and vehicles.

Report any suspicious behaviors and happenings.

Secure all exits, doors and windows.

Monitor surveillance cameras.

Respond to alarms and react in a timely manner.

HCA Healthcare-Kingwood Temporary Assignment Kingwood, TX 4/2021 – 8/2021

Central Sterile Processing Technician

As central sterile technician duties include the following: Collecting used and contaminated equipment, instruments, and supplies for sorting and decontamination.

Manually cleaning supplies of contaminants, removing waste matter, and operating and maintaining decontamination equipment.

Preparing and packing decontaminated supplies for sterilization. Monitoring and operating sterilization equipment.

Examining supplies meticulously to ensure they are properly cleaned and sanitized. Surgical Concepts/a Memorial Hermann subcontract (Temporary assignment) Houston, TX 11/2020 – 3/2021

Sterile Processing Technician

Duties included but were not limited to:

Cleaning and sterilizing surgical equipment and supplies. Examine, operate, and maintain sterilizing machines such as steam autoclaves. Stocking surgical tools and supplies

Prepare, wrap, and organize equipment into instrument trays for use during medical procedures. Maintain detailed records of sterilization procedures, equipment maintenance, and supplies. This work is usually centralized in a special department of the medical facility. St. Joseph Medical Center (Temporary Assignment) Houston, TX 5/2020 - 10/2020

Central Sterile Tech (Temporary assignment)

Responsible for examining, testing and monitoring certain items, such as autoclaves, to ensure they’re operating properly. In the event problems arise or malfunctions occur, they report them to the surgeons and may be asked to find replacements. Learned the most effective methods of cleaning, storing, sterilizing, and inspecting both instruments and equipment – before and again after each surgery. Transported sterilized instruments and supplies to the departments for which they were needed. Made sure all the surgeons’ expectations were met. Ralston Discount Liquors 12/2015 – 11/2018 Houston, TX Store Manager

Duties included but were not limited to:

Coordinated buying and merchandising decisions for a high-volume liquor store as well as inventory replenishment with central office.

Directed and supervised a staff of over 7 employees. Assisted in training of other location employees. Implemented training programs to comply with local and state regulations.

Managed vendor claims and delivery issues.

JP Morgan Chase Bank/ Auto Finance Division Houston, TX 9/2008 – 3/2015 Call center Supervisor

Responsibilities included but were not limited to: Planned and implemented call center strategy.

Determined targets for call center and 10-12 employees. Hired and onboarded new call center employees.

Answered staff questions, provided guidance and feedback to team members. Trained new employees.

Contacting customers in reference to delinquent accounts and offering solutions to suit the best interests of both the customer and the client. Skip traced and located customers using search databases provided by the client. Politely answered inbound calls and responded to customer inquiries in a timely manner. Generated customer interest in the company’s products or services. Provided personalized customer service by responding to the needs of customers. Documented and reported on customer feedback to improve the customer experience. Education:

Fortis Institute – North Campus 6/2019 – 3/6/20 Sterile Processing Technology Graduated (CRCST acquired)

Fortis Institute - South Campus 2/2021 – 8/2022 Surgical Technology

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