Samantha Green

Overland Park, Kansas, United States

ad0loi@r.postjobfree.com

linkedin.com/in/samanthagreenrlf

Summary

Expert Client Success Manager skilled in growing and maintaining successful business relationships. I incorporate experience as a former marketing and branding consultant with my passions for building productive relationships with clients, partners, team members and resolving conflict. I specialize in effective business and personal communication between individuals seeking growth and businesses seeking broader exposure and greater market share.

My diverse experience ranges from client success management and account growth development within the pharmaceutical business intelligence, healthcare, SaaS industries to the entertainment production industry. I help facilitate technology solutions as well as translate data for effective business solutions. I have used my recent time to further my professional skills by becoming proficient in Agile methodology and completing certification as a Scrum Master at both the project (CSM) and enterprise level (SAFe 5.1). Experience

Client Success Manager at Pharma Intelligence

Informa

Jan 2020 - Dec 2021 (2 years)

Accountable for the growth and client retention of our largest pharmaceutical and biotech clients. Promoted maximum value from their investment in the services and subscriptions, aiming for full utilization of their licenses, identified new opportunities, and collaborated with others on the global sales teams to ensure growth attainment and increased footprint.

•Educated and coached client partners to ensure they were leveraging all available services such as Help & Training, Communities, User Groups, webinars etc.

•Tracked usage of all products across roles within Key Account portfolio and addressed underutilization and risks through additional trainings and workshops. Created and implemented plan with the account team to grow number of users and overall usage in all target accounts across all services.

•Effectively networked within accounts from the C-Level down to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals while working within an Informa account team matrix and evangelizing all Informa capabilities and products. Identified risks to the client achieving their stated business goals and work with the virtual team to build a risk mitigation plan.

•Provided feedback and key insights (Voice of Customer) pertaining to product usage, product perception and competitors and communicates new and on-going findings to stakeholders—Account Manager, Product Management, Marketing, Consulting and/or Editorial as appropriate

•Represented the business at trade events and on client site as appropriate

•Developed and maintained long-term relationships with stakeholders in the account portfolio, where appropriate, by networking between customers, partners, and across company wide BI.

•Partnered with customers in developing their strategic direction

•Built and maintain both global and local relationships internally and with customers

•Worked in a highly collaborative and passionate team environment. Samantha Green - page 1

Pharma Growth Driver-Intelligence-North America & South America Informa

Feb 2019 - Jan 2020 (1 year)

Responsible for identifying new opportunities for the business development team, and for growth opportunities within established accounts. Evaluated possible client acquisitions and developed relationships with stakeholders to pursue strategic business goals. Client Engagement Specialist

Quest Diagnostics

May 2015 - Oct 2018 (3 years 6 months)

Program Manager, Implementation, and Client Relationship Specialist for a healthcare company and diagnostic laboratory

Executed $5 to $7 million in annual revenue programs for an assigned book of Health & Wellness business in order to retain and grow revenue.

• Demonstrated organizational and project management skills by implementing and managing a large book of business and clients simultaneously while meeting SLAs and all deliverables

• Analyzed client history to suggest and integrate new products into current and upcoming programs to generate increased revenue and drive participation

• Confirmed all regulations and security policies are adhered to and keeps current on all needed industry certifications in order to securely manage data flow and PHI security

• Able to work independently and make decisions as needed to achieve goals

• Ability to investigate and identify the root problem of issues and provide complete resolution

• Research and identification of data improvement and usage

• Developed training materials and SOP's in order to help increase process efficiency

• Collaborated with team to develop products and processes for greater growth and efficiency

• Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.

• Maintained customer expectations with open consultations and frequent communication. Business and Interpersonal Relationship Consultant Resolve Life Coaching

Dec 2009 - Oct 2018 (8 years 11 months)

Certified Relationship Coach for interpersonal relationships for professionals and corporate growth. Specializing in personal growth and dating practices for adults.

• Diverse book of clients ranging from those seeking self-development and healthier personal relationships to companies seeking stronger communications processes to result in better publicity and market share

• Published author: Self-Empowerment and Healthy Office Habits Content Developer

Roselenz Productions

Aug 2003 - Oct 2018 (15 years 3 months)

• Content development, Writer, and editor: Magazine articles, scripts, treatments, books, ghost writer

• Producer - Film, television, radio podcast

• Advice author specializing in mid-life dating and relationship practices

• SEO optimization for Blog publishing

Samantha Green - page 2

• Self-help and mentoring guides for interpersonal development

• Provides onsite training and presentations

• Training manuals for diverse fields

Marketing and Branding Consultant

May 2004 - May 2015 (11 years 1 month)

• Independent Consultant - Marketing, Business Training and Process Efficiency, Trained clients to maximize process management, marketing, and branding

• Manufacturing Industry, Restaurants, Mobile Detail Business

• Manufacturing and Food/ Beverage Industry Event Planning and Execution

• Food/Beverage Industry Process Improvement and Training

• Created testing and evaluation procedures. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies

• Effectively used Social Media and Search Engine Optimization (SEO) to help engineer success

• Conceived and implemented branding and marketing strategies for an elite international manufacturer in the BBQ market, including contests in Las Vegas, Nevada and trade show booths around the United States

• Improved client market share through campaigns in Colorado Springs and Kansas City

• Wrote, directed, and produced a Pilot for a TV show as part of a client contract

• Industry Expert for Hollywood entertainment market projects

• Created and implemented events and social media marketing for restaurants and small businesses expansion

• Executed entrepreneurial start-up retailing custom-made pet, child, and women's accessories, for online and retail access

Education

California State University, Northridge

Bachelor of Arts (B.A.), Linguistics

Degree in Linguistics, emphasis cognitive neuroscience, specialization in neuropsycholinguistics and artificial intelligence.

Student-Athlete

Licenses & Certifications

Relationship and Empowerment Coach

Certified ScrumMaster® (CSM®) - Scrum Alliance

Issued Nov 2022 - Expires Nov 2024

1689096

Certified SAFe® 5 Scrum Master - Scaled Agile, Inc. Issued Jan 2023 - Expires Jan 2024

Skills

Samantha Green - page 3

Social Media • Microsoft Office • Customer Service • Management • Marketing Strategy • Strategic Planning • Public Speaking • Advertising • Leadership • Microsoft Excel Samantha Green - page 4

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