Employee Services Customer Service
Resume:
Ivory Slaughter
Department manager
Bellflower, CA 90706
*******@*****.***
Over 9 plus years in retail and 7 plus years of management experience in a retail setting with excellent skills in training, administrative work, contract, employee services, budget and working under pressure to accomplish overall objectives. Job Objective I am a consistent, hard working, highly motivated person. I am friendly, outgoing and dependable person. It is important to utilize my training and management skills, while also expanding my knowledge and skills. I am also looking for long term employment in a professional and friendly environment. Authorized to work in the US for any employer
Work Experience
Department manager
Lowe's Home Improvement
September 2008 to November 2015
-Supervise staff on a daily basis
-Performed weekly paperwork and audits
-Responsible for training, coordinating and scheduling to ensure compliance
-resolved customer complaints and issues in a proactive manner
-maintained inventory, sales and attendance records for the department
-ensure that all departmental sales goals are met
effectively
Install sales
Lowe's Home Improvement
September 2006 to September 2008
-Scheduled installs
-Managed install paperwork and contract
-Contact installer and customer
-Ensure product was ready for install or pick up
-Customer service
-Resolve any problem
-Train and coach employees
Expeditor
The home depot
April 2004 to September 2006
-Schedule installs
-Wrote
contracts
-Customer service
-Resolved issues
-Worked with contactless and customers
-File and maintain paperwork
-Input detail notes in the computer
Education
Human Services
California State University Dominguez Hills
August 2003 to December 2006
Diploma in General Studies
Long Beach Polytechnic
September 1999 to June 2003
Skills
• Customer service (10+ years)
• goal oriented (10+ years)
• GOAL-ORIENTED (10+ years)
• RECEPTIONIST (4 years)
• RETAIL SALES (10+ years)
• Retail Management
• Time Management
• Merchandising
• Cash Handling
• Management
• Inventory Control
• Sales Management
• Leadership
• Supervising Experience
• Payroll
• Shift Management
• Pricing
• Purchasing
• Guest Services
• Profit & Loss
Certifications and Licenses
Valid Drivers License
Additional Information
Skills -excellent customer service and communication skills
-excellent management/organizational skills
-reliable and prompt
-enjoy a challenge
-excellent resolution manager
-goal oriented
-able to work well under pressure
Contact this candidate