HEATHER PENDER

ad0lo6@r.postjobfree.com 916-***-**** Fremont, CA 94538 Heather-Pender

SUMMARY

8+ years of sales experience with a track record of exceeding goals and creating successful sales cycles in a fast-paced, competitive market. Skilled in consultative selling, prospect qualification, and account management. Successes include rising to one of the three top producers in department, reversing lost revenue by approximately $10MM a month, and earning 4 promotions in a four-year period. Prospecting and Outreach, Prospect Qualification, Sales Development, SPIN Selling, Cold Calling, Cold Email Outreach, B2C, B2B, SaaS (Software as a Service), Consultative Sales, Outbound Lead Generation, Qualified Leads, BANT, Handling Objections, Pipeline Management, Account Management, Communication SOFTWARE: Salesforce CRM, G-Suite, HubSpot, ZoomInfo, Apollo, LeadIQ, Outreach, LinkedIn Sales Navigator, Drift, Slack, InVideo, Loom, Vidyard, Chili Piper SKILLS

EXPERIENCE

Gong, Sales Development Representative, San Francisco, CA Aug. 2023 - Sept. 2023 Selected by manager as MVP within first month on phones Identified and contacted prospects using an omnichannel approach (cold calling, email, video, LinkedIn) Collaborated with the sales team to develop and execute campaigns that generate leads and increase sales. Utilized CRM software to manage leads and track progress. CourseCareers, Sales Development Certification Training Program, Remote Mar. 2023 - May 2023 Completed 160 hours of comprehensive online tech sales training in B2B sales, lead generation, and relationship-building. Demonstrated exceptional proficiency in key sales techniques including discovery, SPIN selling, cold email, cold calling, and outreach. Ranked in the top 10% of graduates on the final exam, indicating an outstanding ability to onboard quickly and effectively. Springboard, Sales Development Career Track Program, Remote Feb. 2023 - May 2023 Completed 180 hours of live workshops and course material for mastering core competencies of a sales professional, including pipeline development, prospect research, omnichannel outreach, tech stack, qualification calls, and handling objections. Actively participated in every session and successfully passed over 20 assessments, exhibiting coachability and self-starter motivation. Chevron Federal Credit Union, Account Executive (05/22-11/22), Concord, CA Aug. 2016 - Nov. 2022 Generated B2B broker business through daily sales development outreach to existing and prospective broker clients: Funded $13.5MM in the first month (168% quota attainment). Funded an average of 16 loans/month in first 3 months for $14.7MM volume (183% quota attainment). Funded 20 loans in August for $18MM in volume (225% quota attainment). Maintained 80% funding-to-submission ratio through effective coordination with sales managers and internal teams. Chevron Federal Credit Union, Sr. Mortgage Sales Consultant (8/16-4/22), Concord, CA Aug. 2016 - Apr. 2022 Conducted high volume of inbound/outbound calling campaigns to originate business and retain existing portfolio: Averaged 125% quota attainment with 177 funded units for $58.84MM in 2021 (20% increase over previous year). Utilized Salesforce CRM to maintain pipeline of qualified leads and placed outbound calls to close sales opportunities. Qualified 30+ prospects weekly in order to gain thorough understanding of customers’ needs, challenges, and goals. Owned sales cycle from initial conversation to funding, resulting in 77% funding-to-submission ratio. EDUCATION

CourseCareers

Sales Development Course

Springboard

Tech Sales Career Track Program

Stanford University

Bachelor of Arts in Studio Art