ROSEMAIR MASSAQUOI

ad0lo3@r.postjobfree.com

Summary

Experienced Business Analyst and Product Owner with a strong background in Agile methodologies, data analysis, and project management. I specialize in bridging the gap between business needs and technical solutions, resulting in optimized processes and software solutions that drive value. Skilled in gathering requirements, developing user stories, and collaborating with stakeholders to ensure project success. Proficient in tools like JIRA, Confluence, and Tableau, I'm dedicated to delivering results and fostering innovation in dynamic environments.

Technology Tools

MS Office 365 Word, PowerPoint, Excel, Outlook, Salesforce Sales Cloud, Service Cloud, Access Publisher, Salesforce

Pivot Table, Microsoft Office Applications: Microsoft Dynamics Training, ServiceNow, Excel, Visio, Office365, SASjs, PRISM

Word, Access, PowerPoint, DevOps, Salesforce power apps Outlook, Use Cases, Project

Publisher and SharePoint, AWS, Jira, Wireframes, Miro, AHA, Boomi, Teams, Zoom, Data exchange, SOAP UI

Experience

Business Analyst/Product Analyst / APEX SYSTEM

09/2021 - 07/2023

Conducted stakeholder requirement and process analysis, resulting in the creation of 32 comprehensive requirement documents within ServiceNow and JIRA

Led 12 high-impact requirements gathering sessions, guiding the formulation of strategic product features and innovation.

Spearheaded the entire product lifecycle, overseeing development through testing, and ensuring flawless deployment while bridging the gap between development teams and stakeholders for 8 projects.

Drove 20 agile sprints and product backlog prioritization within Jira, consistently identifying and implementing areas for optimization and efficiency gains.

Utilized the SharePoint Migration Tool to create migration strategy reports, successfully transitioning 5 projects from on-premises to the cloud.

Established governance strategies and rigorous security baselines for O365 workloads, collaborating closely with cybersecurity teams on 6 initiatives.

Designed and delivered customized training programs for SharePoint and ServiceNow, empowering 300+ end-users and enhancing adoption.

Conducted 10 rigorous business modeling analyses, and precise process definitions, supported by the creation of 50+ process maps, use cases, UML diagrams, testing and acceptance criteria, and project charters.

Expertly resolved 75 defects using Jira and played a pivotal role in user acceptance testing (UAT) for 9 projects.

Conducted IT security and risk analyses across the entire project lifecycle, ensuring compliance and safeguarding sensitive data on 13 projects.

Successfully implemented 12 projects and diligently updated system Standard Operating Procedures (SOPs) to reflect evolving industry best practices.

Senior Business Analyst Lead

08/2019 - 03/2022

University of Illinois Health Center, Memorial Sloan Kettering

Led a team to conduct a thorough analysis of stakeholder requirements and processes, utilizing Requisite Pro for meticulous documentation, resulting in a 20% reduction in project review time.

Orchestrated strategic migration planning to O365 cloud services, leveraging the SharePoint Migration Tool to create strategic migration reports, resulting in a successful migration of 15,000+ users with minimal disruption.

Spearheaded the formulation of governance strategies, ensuring meticulous cybersecurity compliance across O365 workloads, compliance rate in security audits.

Utilized the Microsoft O365 Roadmap to forecast feature releases, facilitating efficient communication with leadership and engineering teams, leading to a 15% increase in on-time project deliveries.

Oversaw the development of customized training programs for SharePoint Site Administrators using cloud-only groups, resulting in a 30% improvement in user proficiency.

Delivered comprehensive end-user training and unwavering support for diverse applications and workflows, resulting in a 95% user satisfaction rate.

Successfully planned and executed projects, while maintaining and updating system SOPs in line with evolving industry standards, resulting in a 20% reduction in system downtime

Provided critical support for analysis, evaluation, and technical research activities for technology strategy engagements, contributing to the successful implementation of 10+ projects.

Played a key role in issue resolution and troubleshooting, achieving a 90% issue resolution rate within SLA timeframes.

Led in-depth business modeling analysis, rigorous process definition, and mapping (As-Is to To-Be), resulting in the creation of 50+ process maps, use cases, testing and acceptance criteria, and project charters.

Operated seamlessly within an Agile framework, with a keen focus on defect tracking in Jira and active participation in UAT, contributing to a 15% improvement in project efficiency.

Product Analyst

01/2019 - 09/2021

ETTAIN GROUP Baltimore, MD

Collaborated closely with business stakeholders to resolve complex project-related issues, ensuring alignment with strategic objectives and reducing project delays.

Led the end-to-end development of initiatives using Agile methodologies within a full SDLC framework, resulting in a 30% reduction in project completion time.

Pioneered the application of Agile principles, achieving enterprise-wide compliance and contributing to a 15% increase in project success rates.

Methodically tracked, analyzed, and reported on team progress and performance, leading to a 10% improvement in team productivity

Delivered effective knowledge transfer, executed precise scope requirements, and ensured seamless solution implementation, reducing project costs.

Led cross-functional teams in planning, designing, and executing critical enterprise application changes, resulting in a 20% increase in system reliability.

Developed a strategic technology roadmap that improved the customer experience, increasing customer satisfaction.

Created persuasive business cases for change, demonstrating the value and innovative capabilities of proposed solutions, resulting in a 20% increase in project funding approvals.

Ensured the effective and efficient execution of projects, consistently delivering successful outcomes, with a 95% project success rate.

Defined and implemented a comprehensive strategy supporting roadmap execution, solution maintenance, and adherence to evergreen IT principles, resulting in a 30% reduction in maintenance costs.

Facilitated and spearheaded day-to-day system activities, maintaining high uptime metrics to ensure operational excellence, achieving a 99.5% uptime rate.

Business Analyst/Requirement Analyst/Scrum Master

11/2017 - 01/2019

LEIDOS: Mount Sinai Hospital MD

Analyzed and documented stakeholder requirements and processes, resulting in the creation of 15 comprehensive requirements documents within Requisite Pro

Collaborated with clients to review and gather on-premises data, leading to the development of migration plans for 20 O365 cloud services.

Created 10 runbooks for application testing, ensuring the smooth migration of data sets.

Utilized the SharePoint Migration Tool to generate 30 reports, critical in developing a migration strategy.

Collaborated with leadership teams to document governance strategies for different O365 workloads, covering 5 key areas.

Ensured security baselines for SharePoint Online, Microsoft Teams, Azure Active Directory, Exchange Online, and other O365 workloads were documented and met, safeguarding the organization.

Utilized the Microsoft O365 Roadmap to track and communicate 50 new feature releases for O365, ensuring timely updates to leadership and engineering teams.

Worked with 15 end-users technical POCs to develop training for SharePoint Site Administrators using cloud-only.

Led business modeling analysis and process mapping, resulting in 8 process maps, 12 use cases, 5 UML diagrams, and 4 project charters in collaboration with the Project Manager

Utilized Jira for defect tracking and assisted with UAT, contributing to the project's successful execution.

Facilitated 25 meetings with clients to gather and document requirements and explore potential solutions, ensuring alignment with project goals.

Acted as a liaison and point of contact between the business and IT team, fostering effective communication and collaboration.

Conducted IT security and risk analyses throughout the project lifecycle, resulting in the compliance and protection of 10 products.

Executed Test Cases Manually for end-to-end scenario-based testing, documenting the success or failure of each of the 100 test cases in the HP Quality Center (QC)

Worked in an Agile SDLC during the project phase, taking on the roles of Product Owner and Team member in Scrum Meetings, contributing to efficient project execution.

BUSINESS ANALYST /

04/2016 - 06/2017

TEKSYSTEMS BALTIMORE, MD

Documented 150+ business rules within the Business Rules Management Engine (IBM ODM), ensuring precise rule implementation.

Conducted 30+ requirements gathering meetings and successfully translated these requirements from Caliber RM to HP Quality Center, maintaining a 95% accuracy rate.

Scoped and defined systems analysis for 10+ projects, establishing outcome criteria and measurement metrics that led to improvement in project efficiency.

Analyzed 50+ business processes, identified capability gaps, and implemented 15 process changes, increase in operational efficiency.

Generated and compiled 25+ reports, pinpointing probable causes and proposing solutions to system issues, which led to reduction in recurring problems.

Provided technology and operations counsel for 8 departments, ensuring adherence to essential procedures, and contributing to the establishment of industry-standard practices.

Managed and updated access privileges for 100+ users in MS SharePoint, maintaining accurate requirements lists and statuses for all projects.

Reviewed and updated backlog with the product owner on a weekly basis and sent weekly project updates to 20+ key stakeholders and management.

Utilized SDLC methodologies (Waterfall, RUP, Agile Scrum) to successfully complete 15 projects, meeting deadlines and quality standards.

Adhered to HIPAA guidelines and regulations, ensuring compliance in tracking healthcare transactions, resulting in a 100% error-free record.

Extracted, discussed, and refined business requirements for 10+ projects, developing comprehensive Business Requirement Documents (BRDs) with 98% accuracy.

Developed Software Requirement Specification (SRS) documents using Visio and MS Office, contributing to the successful completion of 15 projects.

Executed 500+ test cases manually, meticulously documenting each test case's outcome through End-to-End Scenario-based testing, with a 98% success rate.

Played a dual role as a Product Owner and Team member in Scrum Meetings for 10+ projects, contributing to successful project iterations.

Successfully planned iterations, created tasks, assigned tasks to the quality assurance team, and estimated capabilities for 20+ iterations, ensuring project progress in the agile process.

Business Analyst / WALKER HEALTH IT

05/2014 - 05/2015

Ohio, University Hospital AKRON, OH

Analyzed, captured, and prioritized over 200 requirements for business process improvement related to the organization's ticketing system.

Successfully managed a diverse group of internal stakeholders and third-party vendors, collaborating with senior stakeholders, including the CIO.

Expertly handled end-to-end product software development life cycles (SDLC) and Lean Six Sigma methodologies, utilizing Agile and Jira for defect tracking during User Acceptance Testing (UAT)

Led business modeling analysis, process definition, and mapping using MS Visio, resulting in a 30% increase in process efficiency.

Conducted thorough security analyses throughout the project lifecycle, ensuring the ticketing system's integrity.

Developed detailed functional requirement specifications, creating over 50 use cases and process flow diagrams to support functional specifications.

Conducted meticulous GAP analyses, successfully reengineering key business processes, resulting in a 25% increase in operational efficiency and alignment with business unit objectives.

Facilitated daily scrum meetings and monthly review meetings for a team of 15, ensuring improved communication and collaboration.

Conducted sprint follow-ups on action items, leading to continuous improvement in project deliverables and timelines.

Analyzed complex data, staffing plans, and variances, recommending solutions that increased revenue per call by 10% and improved customer satisfaction/retention by 15%.

Operational Manager

05/2012 - 04/2014

ALBERT EINSTEIN HOSPITAL Bronx, NY

Managed and retrieved information from management informational systems, handling data from 3 key databases with an accuracy rate.

Developed business plans, financial, market, and other service analyses to evaluate and support strategic initiatives, resulting in a 15% increase in annual revenue.

Collaborated with faculty and nurse leadership to communicate and implement new administrative policies, guidelines, and protocols involving patient care operations, leading to a 20% reduction in patient care errors.

Conducted monthly eLearning training and departmental workflow educational presentations, ensuring that all staff members were CPR and First Aid trained, exceeding Albert Einstein Hospital standards.

Managed clinical educators and staff to ensure compliance with CPR and First Aid training requirements, achieving 100% staff certification.

Participated in hospital and State approved CQI programs, leading to a 15% improvement in overall patient satisfaction scores.

Developed data reports and prepared documents of data and statistical analyses throughout implementations and port Go live, reducing data processing time.

Participated in staffing nurses and nursing assistants for various departments, including negotiating with staff, resulting in a 10% reduction in overtime costs.

Responded to corporate risk management departments' inquiries and complaints brought by patients and patients' family members, resolving 90% of inquiries within 48 hours.

Worked with System Analyst on all system upgrades and downtime preparation, then made suggestions for improvements for the clinical quality measure, leading to a 15% increase in system efficiency.

Ensured projects were delivered within the department's approved scope, schedule, and budget, achieving a 98% project completion rate on time and within budget.

Maintained and remained informed on hospital and OSHA policies/procedures, safety, and patient regulations, ensuring full compliance with 100% of safety and patient regulations.

Education

Master's: Technology Management

06/2023

The University of Arizona Global Campus Arizona

Master's: public administration, Policies

05/2012

Long Island University Brooklyn, NY

Bachelor of Science: Health, and Wellness

05/2008

State University at Buffalo State College Buffalo, NY

Certifications

Certified Scrum master, Developer

Security+, AWS Solution Architect,

Safe Agile for Teams, 508 compliances

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