Strategic Planning Process Improvement
Resume:
W
Thomas
West
ad0ln6@r.postjobfree.com
m
Moundsville, WV 26041
SKILLS
Staff Management
Process Improvement
Strategic Planning
Data Analytics
EXPERIENCE
Supervisor/ Fireboss
Cameron, WV
Marshall County Coal CO/ Jun 2009 to Dec 2019
Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members. Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Performed monthly inventory checks to ensure sufficient stock levels for all products. Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Collaborated with other departments to coordinate workflow processes between teams.
Participated in conferences related to industry trends or organizational developments. Monitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals. Planned and managed resources to consistently meet production, quality and cost goals.
Manager/Owner/Operator
Wheeling, WV
Dinnerbell Resturant/ Jun 2000 to May 2009
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics.
Established processes to ensure efficient workflow throughout the organization. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations. Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles. Recruited and hired qualified candidates to fill open positions. Minimized staff turnover through appropriate selection, orientation and training. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Organized team activities to build camaraderie and foster pleasant workplace culture. EDUCATION AND TRAINING
High School Diploma
Cameron High School May 1975
Cameron
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