DENEAL DOOLING

Port St. Lucie

213-***-****

ad0lmo@r.postjobfree.com

A highly experienced sales advisor, detail-oriented Office Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Graduate of New York Film Academy with an Associates in Screenwriting. Strive in fast-paced, in person and virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

EXPERIENCE

JULY 2023- PRESENT

Education Recruiter, The Plan Sponsor University

● Customer Service

● Outbound Calls

● Send emails

● Entry in salesforce

● Marketing

● Sales

● Call Center

FEBRUARY 2023- MAY 2023

Customer Service Representative/Reseller, EZ-Up International, Inc, Norco, CA

● Customer Service

● Place and process orders

● Data entries in CRM (Salesforce)

● Share knowledgeable information on the product

● Meet sales goals

● Process Warranty Claims

● Issue Refund

● NAV and QuoteWerks data entries

● Scheduling Appointments

● Call center

● Sales

NOVEMBER 2021 - DECEMBER 2022

Inside Sales Advisor/ Customer Service Rep, Worldstrides San Diego

● Give information to parents, students, as well as educators about our Educational Travel Programs

● Pick up calls and send over emails on request

● Customer Service

● Knowledge on all Programs presented

● Data entries in CRM Dynamics

AUGUST 2021 – NOVEMBER 2021

CO MANAGER, JOURNEYS SALT LAKE CITY,

UT

● Meet and exceed personal and store sales goal and standards of performance

● Assist in recruiting and hiring of high caliber employees within store needs

● Assist in training and developing a successful sales team

● Provide feedback, coaching, and accountability to all employees

● Recognize talented staff and develop them for growth within the company

● Supervise and manage all aspects of daily store operations in Store Manager and Manager in Training’s absence

● Supervise and manage all aspects of Loss Prevention practices in Store Manager and Manager in Training’s absence

● Effectively communicate all store needs to Store Manager and Manager in Training

● Resolve customer issues effectively

● Provide a fun, full-service experience to all customers

● Understand the Journeys culture and demonstrate it to the team

● Open/Closing the store

JUNE 2020 – SEPTEMBER 2021

OFFICE ASSISTANT, AFFIRM RECRUITING, LLC REMOTE

● Answer phone calls and respond to emails

● Manage calendars by coordinating and preparing meetings and scheduled interviews

● Prepare some travel arrangements as needed

● Issue invoices to clients

● Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports, and records virtually

● Update the company website and social media accounts January 2019 - April 2020

ChildCare Provider- Co Manager, ButterFly DayCare

● Changed diapers

● Care for children from ages 6 months - 4 years old

● Educated children

● Have strong communication with parents

EDUCATION

2016-2019

HIGH SCHOOL DIPLOMA, ORANGE COUNTY SCHOOL OF ARTS SANTA ANA, CA 2019-2021

SCREENWRITING, NEW YORK FILM ACADEMY

SKILLS

● Public Speaking

● Customer Service

● Administrative Task

● Fashion Design

● Knitwear

● Social Media Marketing

● Data Entry

● MS Word, Excel, Outlook, PowerPoint

● ScreenWriting

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