Personal Insurance Food Service
Resume:
Cathy Mortimer
ad0lmk@r.postjobfree.com · 250-***-****
Qualification Highlights
Over 11 years administrative/clerical experience
Experience dealing with a diverse clients in person and on the phone
11 years’ experience payroll and administrative functions
Experience supervising and leading others
Experience navigating complex client interaction and challenging conversations
Extensive experience meeting strict deadlines
Active team player that provides input to change
Excellent team player
Works well under pressure; courteous and professional
Excellent written and communication skills
High attention to detail with experience analyzing data
Experience navigating difficult client interactions and challenging conversations
Experience with coaching, training and supervising staff
Problem solver, creative and have excellent judgement
Able to multi task using phone and computer applications
Excellent research and analytical skills as well as verbal and written skills
Excellent Microsoft Office Skills including Outlook, Word and Excel
Ability to adapt quickly to new processes and practices
Typing speed: 50 wpm
Relevant Employment History
Corbett Lake Lodge March 2023 – Present
Housekeeping services and food service
Engage with clients, clean cabins and food service for banquets
Maintain cabins
Excellent team player
Prepare lodge for functions
Personal Insurance Advisor October 2013 – September 2022
HUB International
Engage with clients to understand and advise on their insurance needs to help develop the best coverage needed in all things Personal Insurance (habitational, travel, automobile)
Follow-up regularly on sales leads and referral prospect
Process and conduct renewals and ensure policies are processed and issued accurately in a timely manner
Achieve sales and retention goals and targets
Maintaining a high level of knowledge in all our Personal Lines and Auto products through continuous education and learning opportunities
Desire and proactive ability to deliver exceptional client service
Demonstrated ability to work in a high-volume, fast paced team environment
Keen eye for detail and high sense of urgency
Manager June 2011 – October 2013
Tim Hortons, Merritt BC
Involved in all phases of operational planning and expenditures, budgeting, costing and sales reporting as well as payroll
Responsible for hiring, training, developing and leading a team of associates capable of providing great customer service
Responsible for the implementation of retail and marketing programs in respective areas.
Accountable for menu planning, catering, staffing, scheduling, and production
Accountable for client and customer relationship building
Ensures strict compliance of Compass Quality Assurance and Health and Safety Programs
Bakery Manager April 2004 - June 2011
Overwaitea Food Group, Merritt BC
Plan, schedule and supervise bakery production, shipping and cleaning activities to highest safety and sanitation standards
Supervise, evaluate, train and schedule work of bakery staff
Contributed to the organization’s success through efficient operation of the department
Implemented processes and procedures to ensure orderly operations
Ensures strict compliance of Compass Quality Assurance and Health and Safety Programs
Education
Dogwood Diploma, Penticton BC, 1982
Registered Care Aid, Penticton BC, 2002
Additional Courses
Contact this candidate