Customer Service Special Education
Resume:
Theresa Sibert
Eugene, OR *****
***********@*******.***
Customer focused professional combining a passionate commitment to delivering service excellence with proven expertise in developing meaningful trusting client relationships. Engage confidently and articulately with customers from diverse backgrounds understanding their needs and providing information and advice that exceeds expectations.
Work Experience
Job coach
Employment Connections Inc.
September 2021 to July 2022
Provide support, guidance, education and supervision for individuals with developmental disabilities.
Participated on the job training to participants to assure job mastery assigned to work directly with one or more individuals daily.
Encourage clients to develop work skills and to participate in social recreational or other therapeutic activities that enhance interpersonal skills and develop social relationships.
Preloader
UPS - Eugene, OR
September 2020 to June 2021
• Responsible for loading and organizing UPS trucks and getting them ready for delivery.
• Carefully arrange to maximize space requirement of cargo area.
• Team work relevant for the good of the environment.
• Adhere to specific handling rules while other cargo may have priority status.
• Ensure accuracy of package is safely quickly from a conveyor belt 4 to 5 hours warehouse operations. Caregiver/Driver
Brightstar Care - Eugene, OR
February 2018 to April 2020
Assist with personal care; grooming, bathing, toileting. Prepare basic meals according to diabetic needs. Take vitals and make daily reports.
Transportation to appointments, errands, and activities. Mobility assistance: physical therapy, accompanied walks, upright stance, in/out movements. Provide emotional support with positive responses, reminders, and resolves.
Driver, Call Center Representative
Ride Source - Eugene, OR
2013 to 2018
Drove company vehicles to transport customers and cargo while adhering to all Oregon Transportation laws and company protocols. Tested vehicle equipment including lights, brakes, horns, and windshield wipers to ensure proper operation and preparation. Communicated with company dispatch, clients, and technical support to determine client services programs on a case-by-case basis, in addition to minimizing route costs. Determined fares based on trip distances and times while maintaining customer satisfaction.
• Recognized by management and company officials for consistent achievement of company goals.
• Safety board member.
• Extensive experience determining low-cost, appropriate planning for Special Mobility Services policies. Mentor
Oregon - Eugene, OR
2011 to 2012
Provided routine, individualized assistance in daily living activities for clients including health management, self-advocacy, personal/educational goals, shopping, housekeeping, and financial responsibility. Provided patients and families with emotional support and utilized feedback from team members and other individuals to develop Support Plans through Oregon ISP Process.
* Promoted to Direct Support Professional after receiving CNA and Phlebotomy certifications. Skills Trainer / Job Coach
Goodwill Industries - Eugene, OR
2009 to 2011
Assisted individuals to maximize independence and employability of persons coping with personal, social, and vocational difficulties. Coordinated activities for clients and assessed their needs to design and install programs including personal and vocational counseling, training, and job placement. Reported to ISP personnel daily of progress or difficulty.
Special Ed Assistant II
Bethel School District - Eugene, OR
1991 to 2001
Special education aides work alongside special education teachers and/or therapists to teach children/ youth with emotional and behavior disorders, intellectual disabilities, problems with communication or physical disabilities. Special education aides work with children/youth individually or in small group settings. Working under the supervision of a therapist or special education teacher, aides use methods like games and exercises to help children/youth develop physically, behavioral, and academically. One of the primary job functions of a special education aid is to provide support to the teacher in a classroom setting. Though the other duties of an aide may vary depending on the needs of the students, all aides can expect to work directly with teachers on tasks like lesson planning and paperwork. Special education aides are also relied on to help students in the classroom with physical requests, such as eating, grooming and toileting. Most important, aides ensure a safe environment and prevent students from hurting themselves or others.
Education
Some college in Psychology
Lane Community College
March 2001 to April 2001
Some college in Nursing Assistant
Lane Community College
June 1997 to August 1997
High school diploma
Elmira High School
September 1981 to May 1982
Skills
• Classroom Experience
• Special Education
• Workforce Development
• Experience with Children
• Case Management
• Developmental Disabilities Experience
• Classroom Management
• Teaching
• Vital Signs
Certifications and Licenses
First Aid Certification
CPR Certification
Groups
Driver
October 2018 to December 2018
Invited to be a member of safety board and perform monthly PowerPoint safety training situational instances and incidents.
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