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Customer Service Special Education

Eugene, OR
$20-$24 per hour
October 24, 2023

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Theresa Sibert

Eugene, OR *****


Customer focused professional combining a passionate commitment to delivering service excellence with proven expertise in developing meaningful trusting client relationships. Engage confidently and articulately with customers from diverse backgrounds understanding their needs and providing information and advice that exceeds expectations.

Work Experience

Job coach

Employment Connections Inc.

September 2021 to July 2022

Provide support, guidance, education and supervision for individuals with developmental disabilities.

Participated on the job training to participants to assure job mastery assigned to work directly with one or more individuals daily.

Encourage clients to develop work skills and to participate in social recreational or other therapeutic activities that enhance interpersonal skills and develop social relationships.


UPS - Eugene, OR

September 2020 to June 2021

• Responsible for loading and organizing UPS trucks and getting them ready for delivery.

• Carefully arrange to maximize space requirement of cargo area.

• Team work relevant for the good of the environment.

• Adhere to specific handling rules while other cargo may have priority status.

• Ensure accuracy of package is safely quickly from a conveyor belt 4 to 5 hours warehouse operations. Caregiver/Driver

Brightstar Care - Eugene, OR

February 2018 to April 2020

Assist with personal care; grooming, bathing, toileting. Prepare basic meals according to diabetic needs. Take vitals and make daily reports.

Transportation to appointments, errands, and activities. Mobility assistance: physical therapy, accompanied walks, upright stance, in/out movements. Provide emotional support with positive responses, reminders, and resolves.

Driver, Call Center Representative

Ride Source - Eugene, OR

2013 to 2018

Drove company vehicles to transport customers and cargo while adhering to all Oregon Transportation laws and company protocols. Tested vehicle equipment including lights, brakes, horns, and windshield wipers to ensure proper operation and preparation. Communicated with company dispatch, clients, and technical support to determine client services programs on a case-by-case basis, in addition to minimizing route costs. Determined fares based on trip distances and times while maintaining customer satisfaction.

• Recognized by management and company officials for consistent achievement of company goals.

• Safety board member.

• Extensive experience determining low-cost, appropriate planning for Special Mobility Services policies. Mentor

Oregon - Eugene, OR

2011 to 2012

Provided routine, individualized assistance in daily living activities for clients including health management, self-advocacy, personal/educational goals, shopping, housekeeping, and financial responsibility. Provided patients and families with emotional support and utilized feedback from team members and other individuals to develop Support Plans through Oregon ISP Process.

* Promoted to Direct Support Professional after receiving CNA and Phlebotomy certifications. Skills Trainer / Job Coach

Goodwill Industries - Eugene, OR

2009 to 2011

Assisted individuals to maximize independence and employability of persons coping with personal, social, and vocational difficulties. Coordinated activities for clients and assessed their needs to design and install programs including personal and vocational counseling, training, and job placement. Reported to ISP personnel daily of progress or difficulty.

Special Ed Assistant II

Bethel School District - Eugene, OR

1991 to 2001

Special education aides work alongside special education teachers and/or therapists to teach children/ youth with emotional and behavior disorders, intellectual disabilities, problems with communication or physical disabilities. Special education aides work with children/youth individually or in small group settings. Working under the supervision of a therapist or special education teacher, aides use methods like games and exercises to help children/youth develop physically, behavioral, and academically. One of the primary job functions of a special education aid is to provide support to the teacher in a classroom setting. Though the other duties of an aide may vary depending on the needs of the students, all aides can expect to work directly with teachers on tasks like lesson planning and paperwork. Special education aides are also relied on to help students in the classroom with physical requests, such as eating, grooming and toileting. Most important, aides ensure a safe environment and prevent students from hurting themselves or others.


Some college in Psychology

Lane Community College

March 2001 to April 2001

Some college in Nursing Assistant

Lane Community College

June 1997 to August 1997

High school diploma

Elmira High School

September 1981 to May 1982


• Classroom Experience

• Special Education

• Workforce Development

• Experience with Children

• Case Management

• Developmental Disabilities Experience

• Classroom Management

• Teaching

• Vital Signs

Certifications and Licenses

First Aid Certification

CPR Certification



October 2018 to December 2018

Invited to be a member of safety board and perform monthly PowerPoint safety training situational instances and incidents.

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