Business Management Office

ESTRELLA LESCALLETT

San Francisco, CA • 415-***-**** or 415-***-**** • ad0lma@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

x Knowledgeable and experienced in Property Management and Social Services: Community Outreach - 3+ years. CalWORKS - 2+ years. SFHA-1 year.

x Dedicated office professional: Office Management and Administration - 6+ years. x MS Office Suite Proficiency: Word, Excel, Publisher, PowerPoint, and Outlook. WORK EXPERIENCE

Occupancy Specialist, The John Stewart Company, San Francisco, CA • 2021-2022 x Managed property showings, application reviews, and document preparation for rental agreements. x Coordinated the management of properties by investigating and resolving tenant complaints, completing repairs, and planning renovations.

Elderly Caregiver, In-Home Supportive Services, San Francisco, CA • 2017-2021 x Performed the full range of caregiver duties for 2 frail, elderly adults, including business management, medications administration, ambulation, hygiene maintenance, housekeeping, meals, and companionship. Office Manager, Dolan Mental Healthcare Center, San Francisco, CA • 2016-2017 x Managed all front office business, including scheduling, receiving, registering, and drug-testing all incoming pre-trial and post-trial probation clients. x Drug-tested up to 75 clients and received up to 30 other clients on busiest days. Assisted with audits. Eligibility Assistant, City and County of San Francisco Housing Authority, San Francisco, CA • 2015-2016 x Managed rent payments, scrutinized payment amounts, matched payments to income eligibilities, issued receipts, and handled collections.

x Assisted the agency in a smooth, seamless transition of former management to new management. x Assisted management with varied tasks, including fielding of resident complaints, upkeep of properties’ reports (budgets and monthly, quarterly, and annual) for diverse regulatory organizations and agencies. Residential Advisor, East Oakland Community Project, Oakland, CA • 2011-2014 x Enforced rules and regulations to ensure smooth, orderly, and safe operation of dormitory programs. x Resolved conflicts and interpersonal problems between residents. Developed program plans for individuals.

x Coordinated and recommended disciplinary corrective actions and all administrative duties, as requested. Clerical CALWORKS Assistant, College of Alameda, Alameda, CA • 2007-2009 x Coordinated 6 community outreach events marketing CALWORKS and Extended Opportunity Program Services (EOPS) programs/services at varied Bay Area sponsoring educational institutions each quarter. x Directed the EOPS program in providing book vouchers, tutoring, mentoring, and transfer arrangements. x Assisted students with applications. Handled personal, financial, and confidential information and files. Mentor, Alameda County Juvenile Hall, San Leandro, CA • 2003-2005 x Mentored, counseled, and advised 12 needy young women regarding life decisions, life skills, and harm reduction, providing psychologically sound guidelines/principles for future steps. x Built mutual trust relationships to promote emotional and psychological healing and to prepare the women for stable re-entrance into mainstream society. x Provided a safe environment for young runaway women to process their emotions, feelings, and issues. PROFESSIONAL DEVELOPMENT / EDUCATION

x Bachelor of Arts, Sociology with a Social Work Emphasis, California State University-East Bay, 2011. x Specialized Training, Assessment, Resources, and Support (STARS): “A Better Way to Foster Care” certificate training, San Francisco, CA.