Customer Service Social Media

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

BUSINESS OWNER — Gigi's gifts galore & more

Natchitoches, LA, February 2020 - Present

MANAGER OF OPERATIONS — Cane Rio Mexican Restaurant Natchitoches, La, January 2018 - March 2020

Monica Almanza

Phone 318-***-****

Email ****.***@*****.***

Address Natchitoches, La 71457

• Sales Strategies • Negotiation and Persuasion

• Cost Analysis and Savings • Analytical and Critical Thinker

• People and Culture • Adaptable and Flexible

• Review financial statements, sales reports, and other performance data to measure productivity.

• Committed to delivering excellent customer service while providing a personal shopping experience. Demonstrate ability to manage multiple tasks while remaining adaptable and flexible to customer & business's needs at present time.

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• Negotiate contracts and agreements with inside & outside vendors, as well as for my customers. Develop advertising/ marketing, social media campaigns, and networking events to deliver messages/ sales to targeted customers.

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• Monitor suppliers to efficiently provide needed goods and services within budgetary limits.

• Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.

• Performed cost analysis to determine areas for improvement & savings r/t weekly grocery ordering.

• Reviewed financial statements, sales reports, and other performance data to measure sales vs. cost.

• Implemented effective strategies to reduce costs while maintaining quality standards in ordering of food products.

• Monitored customer feedback and implemented changes as needed to enhance service quality.

• Maintained accurate inventory records while ensuring optimal stock levels at all times.

• Established work schedules, ensuring job tasks were effectively assigned and budgets hours met. CAREER OBJECTIVE

SKILLS

EXPERIENCE

PACKAGE DELIVERY DRIVER — UPS

Natchitoches, La, November 2017 - January 2018

ASSISTANT MANAGER — Porter's Dry cleaners

natchitoches, LA, September 2014 - November 2017

ASSOCIATE IN SCIENCE (A.S.) IN NURSING

— LSU-Alexandria

Alexandria, La., May 2005

References available upon request

• Handled multiple tasks simultaneously while meeting tight deadlines in a fast-paced environment.

• Worked independently as well as collaboratively within a team setting to achieve common goals.

• Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport.

• Provided friendly customer service while delivering packages to residential and commercial locations in a safe manner.

• Developed strong problem solving skills to resolve any issues that arose during the delivery process.

• Efficiently managed paperwork such as invoices, manifests, shipping labels., accurately.

• Resolved customer complaints and handled refunds and returns to promote satisfaction. Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.

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• Provided guidance and support to all staff members during challenging situations.

• Created weekly schedules based on predicted staffing needs, budgets and employee requests. Trained new employees in product and procedure knowledge. Such as customer service protocols, cash handling procedures, and safety regulations. Conducted performance reviews to track overall progress.

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• Helped oversee the daily operations of the store, managing staff and inventory. Managed daily operations of the store,and oversaw daily financial transactions in managing cash flow to support profitability.

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• Committed to delivering excellent customer service while working in a fast-paced environment.

• Provided efficient and courteous service to customers at all times. EDUCATION

REFERENCES

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