Key Accounts Account Executive

Melissa A. Riley

Beaumont, Texas *****

*************@*****.*** • 409-***-****

Account Executive Profile

Enterprising and resourceful business leader with 20+ years industry experience; 10+ years cultivating, building, and growing key accounts to generate customer loyalty and satisfaction while also mentoring sales teams to consistently boost sales and revenue streams for the company.

— Areas of Expertise —

Relationship Management Ongoing Market Knowledge and Analysis

Consultative & Creative Selling Capitalizing Opportunity Client Growth & Retention Collaborative Sales Strategies Profit & Loss Analysis Process Improvement Teambuilding & Training

— Career Accomplishments —

Raised client loyalty and satisfaction through diplomacy, quick results, and focused sales and service.

Helmed process improvements to streamline functions and procedures while maintaining the utmost focus on safety.

Professional Experience

Claims Adjuster Beaumont, Texas

State Farm December 2022 – Present

Proactively investigate claims, apply coverage from the policy, accurately document claim file and pay what is owed. Support customers and other associates through personalized, caring and simple interactions. Display values which contribute to a high level of effort, commitment and motivation.

Beaumont ISD Beaumont, Texas

Special Education Teacher August 2021 – September 2022

1st – 5th Grade Life Skills Teacher

Cust-O-Fab LLC Beaumont, Texas

Business Development Manager, Gulf Coast 2021

Define facility plans for upcoming capital and maintenance work. Market all of Cust-O-Fab’s capabilities to a wide variety of refinery, chemical plant and power market personnel. Conduct sales presentations, luncheons, customer event, golf outings, trade shows, to include any additional professional/relaxed customer interactions.

Airgas, An Air Liquide Company Beaumont, Texas

District Manager 2019 – 2020

Develop promotional strategies to increase value and market. Build and manage a functional team to optimize organizational structures and develop lasting partnerships. Integrate strategic marketing and operations planning to achieve productivity and sales goals while exceeding customer needs.

Key Accomplishments:

Aggressively pursued new markets to successfully increase EBITDA in the first 6 month by 14.4%

Raised client loyalty and satisfaction and reduced churn, as documented by customer engagement survey, through diplomacy, quick results, and focused sales and service.

Defined goals for training, advancement, and growth to boost total sales by 7.5% year over year.

Area of responsibility included 4 retail branches in in southeast Texas and southwest Louisiana. Responsible for 40 employees total – 14 branch personnel including inside sales and managers, 5 outside sales people, 14 drivers and 2 total gas managers. This geography does approximately $45MM in sales and $19MM in EBITDA.

Devised process improvements to streamline, standardize, and simplify account maintenance inside of SAP

Airgas, An Air Liquide Company Beaumont, Texas

Strategic Account Manager 2016 – 2019

Produced and organized sales opportunities to create and maintain long-lasting, productive, key accounts. Collaborated across departments to achieve gross margin targets. Developed and coordinated sales plans to build profitability, increase brand loyalty, and deliver success.

Key Accomplishments:

Provided solution based, innovative, and creative resolutions to inquiries and issues to cultivate win-win relationships with internal and external clients.

Obtained consistent yearly growth

Created and maintained profit and sales forecasts to align with and exceed budget plans.

Airgas, An Air Liquide Company Beaumont, Texas

Eastern Gulf Coast Sales Manager 2014 – 2016

Coordinated activities of six outside sales people and 3 total gas managers from southeast Texas to Alabama. Developed territory plans and trained sales personnel on contract negotiation skills.

Key Accomplishments:

Identified 20% new business growth opportunities while maintaining current $22.5 million in customer retentions, sales, and relationships.

Strategized cross business unit associations to gain new business, expand contracts, and identify growth opportunities.

Facilitated relationship and team building to attain excellent customer care while training team to exceed sales goals

Garnered positive feedback and reactions from internal and external customers with a focus on creating cohesive teams and partners.

Airgas, An Air Liquide Company Beaumont, Texas

Account Manager 2012 – 2014

Controlled, coordinated, and planned efficient and effective account supervision of $4.5 million territory.

Key Accomplishments:

Facilitated relationship building within existing accounts and actively pursued new sales opportunities.

Work with other Air Liquide business units to identify opportunities and strengthen the company overall.

Additional Experience

Special Education Teacher (2021 to 2022) Beaumont ISD, Beaumont, Texas

Teacher / Lead Teacher (2007 to 2012) WOCCISD, Beaumont ISD, Beaumont, Texas

Accounting Associate (2005 to 2007) Lyondell Chemical Co., Beaumont, Texas

Assistant to the Director, Global Asset Management (1998 to 2005) BASF Corp., Beaumont, Texas

Education

Master’s Degree in Educational Adminstration

Lamar University – Beaumont, TX

Bachelor of Arts – Government and Economics

University of Texas – Austin, TX

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