Felicia Gary

Memphis, TN

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Devon Self Storage Holdings (US), LLC - Memphis, TN October 2021 to August 2023

As Assistant Manager my job duties and responsibilities are as follows: Performs the basic functions of customer service, office administration, sales, merchandising, handling financial transactions, and marketing daily and in the absence of the general manager. Primary responsibilities are to ensure efficient operation of one or more sites. Duties include maximizing sales & occupancy, controlling delinquencies, required custodial and minor maintenance functions and perform other duties as assigned.

Perform functions described below and other duties as assigned. Major Duties and Responsibilities:

Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers

Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner Assists Property General Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts

Collecting funds, posting payments and making bank deposits Completing new renter and vacate transactions properly Fills out forms and reports as assigned by Property General Manager Effectively utilizes computer systems and software Consistently applies the company philosophy, policies and procedures Open and close the office daily

Participates in collecting past due accounts properly Monitors security system and acts quickly to resolve security questions and problems Ensures that company standards of cleanliness are met or exceeded by keeping office and rest rooms clean and orderly Cleaning vacated units on a timely basis

Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards Monitors the physical condition of the facility and reports maintenance requirements to Property General Manager Re-supplies the facility and performs emergency minor maintenance as required Monitors contract maintenance work being done while on duty and reports status to Property General Manager Additional Skills and Competencies:

Skill in interacting with the public and providing exemplary and superb customer service Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately Proficient and Fluent experience and understanding of computer systems and software and exposure to various software programs desirable.

Able to perform light maintenance and clean-up work Mathematic skills

Able to work with minimum direct supervision

Analytical, Organized, Orderly, Attention to Details Highly proficient and skilled in verbal communication and writing ( technical and proposal writing included) Residential and Commercial Cleaner

Shriners Hospitals for Children - Memphis, TN

July 2020 to October 2020

Profound knowledge of janitorial activities and customer service practices. Outstanding knowledge of operation and maintenance of vacuum cleaners and other cleaning equipments. Familiarity with work-related safety policies and procedures. Ability to handle and complete given tasks in dirty and adverse work environments.

Responsible for cleaning and sanitizing commercial buildings. Use cleaning equipment and supplies to maintain a high standard of cleanliness for the business that employs me. Job duties include sweeping, mopping, and buffing floors, vacuuming carpeted areas, dusting surfaces, scrubbing and disinfecting restrooms, and polishing woodwork. Restocking of supplies in bathrooms and kitchen areas, such as soap, toilet paper, and paper towels. Commercial Cleaner

C & P Cleaning - Memphis, TN

April 2020 to July 2020

Profound knowledge of janitorial activities and customer service practices. Outstanding knowledge of operation and maintenance of vacuum cleaners and other cleaning equipments. Familiarity with work-related safety policies and procedures. Ability to handle and complete given tasks in dirty and adverse work environments.

Responsible for cleaning and sanitizing commercial buildings. Use cleaning equipment and supplies to maintain a high standard of cleanliness for the business that employs me. Job duties include sweeping, mopping, and buffing floors, vacuuming carpeted areas, dusting surfaces, scrubbing and disinfecting restrooms, and polishing woodwork. Restocking of supplies in bathrooms and kitchen areas, such as soap, toilet paper, and paper towels. Caregiver/Companion

Companions LLC

October 2019 to July 2020

Home Management and Care Planning.

Medical Advocacy.

Prescription Medication Management.

Help with Personal Hygiene and Care.

Assisting with Meals and Nutrition.

Help with Mobility.

Home Maintenance and Housekeeping.

Salon Receptionist

Sundar Natural Hair Enhancement and Nail Salon - Memphis, TN July 2019 to August 2019

Answered phones and booked appointments for clients and calling clients to confirm appointments. Handled transactions for client services. Greeted clients with friendly smile and walked them to proper stations to receive Nail, Beauty,

Barber, and Spa services. This job was a temporary assignment to last for one month. Delivery Driver

Bite Squad - Memphis, TN

March 2018 to December 2018

Primary responsibility was to pick up food from company restaurant partners and transport it to customers. This includes verifying order accuracy with the restaurant, as well as using hot bags to ensure high food quality Night Front Desk Clerk

Crosslands Extended Stay - Memphis, TN

August 2017 to January 2018

Checked front office accounting records for accuracy and on a daily basis summarized and compiled information for the hotel's financial records. Tracked room revenue, occupancy percentages, and other front office operating statistics. Provided customer service and satisfaction and guest relations. Personal Care Aide

Ms. FeFe's Personal Care Service - Memphis, TN

March 2014 to December 2017

including but not limited to cleaning, cooking, running errands, and laundry. Assist clients with bathing, showering, grooming, and other personal hygiene tasks. Medication Management/Accompaniment to medical appointments. Coordinating recreational activities. Assist with prescribed exercises as per the instructions of appropriate medical professionals- doctors, therapists, nurse practitioners. Assistant Store Manager

Christal's Boutique - Memphis, TN

March 2015 to October 2016

Deliver astute leadership and management steering store operations to optimize sales performance and drive efficiencies in the delivery of customer focused service. Apply strong performance management and team leadership skills and strategies to effectively supervise and guide 6+ sales associates thereby driving superior customer service by ensuring associates proactively engage with customers, anticipate their needs and deliver service excellence. Cultural Advisor and Diversity Trainer

Perspect ives LLC - Saint Paul, MN

January 2010 to January 2015

Rapidly established positive and productive relationships with customers by connecting them with the company's unique historical experience. Managed multiple aspects of marketing and company messaging, developing grand, product and service awareness and directly responsible for s 30% increase in overall sales. Applied strong management skills to steer all administrative and operational functions including optimizing profits, maintaining company budgets and expenses.

Marketing Coordinator

The Inner Goddess Soap Company - Baton Rouge, LA

January 2011 to September 2013

Utilized various software applications including MS Office and Quickbooks to maintain daily and monthly reports. Researched company's financial data and located areas for growth in revenue and potential expansion projects. Directed the development of marketing materials (digital and print) and collaborated on production of advertising for radio, flyers, and newsletters.

Administrative Assistant

Dillard University Educational Talent Search - New Orleans, LA April 1991 to April 2005

Managed overall office functions for a 1.8 million dollar federally funded program

(Trio Program-Educational Talent Search) for underrepresented and underprivileged students in middle/ junior high school and high school. Oversaw office staffing, Human Resources functions, training and student recruitment. Delivered administrative support for over 1200+ students. Developed business operations, training manual and internship processes. Assisted in the planning and implementation of the fiscal budget including personnel requirements, program expenses, and capital needs in excess of $100,00.00 Education

Bachelor's in Office Management Systems

Southern University at New Orleans - New Orleans, LA April 1991 to May 1999

Associat e Degree

Inf ormat ion Processing & Technology

May 1988

High school diploma in College Preparatory

Whit e Cast le High School

September 1983 to May 1986

Skills

• Business Analysis Customer Account

• Payment

• Sales Optimization

• And Development

• Verification/Processing

• Sales Operations Office And Store

• Management

• Additional Info

• Strong ability to effectively delegate tasks, interact with many different departments and address the needs of others on a daily basis. A vast and diversified work history that shows flexibility and adaptability in a variety of situations. Ability to integrate theoretical concepts and practical ideas, and apply them to actual work situations. Top line oriented office administrator with over

• 14+years of experience and a proven track record of success in office management, administrative support, retail and customer service. Specializes in driving revenue by exceeding customer expectations. Equipped with strong customer centric sales and business acumen enabling the development and implementation of strategies and initiatives that deliver enhanced customer experience by proactively anticipating customer needs. Recognized fir capacity to fostering strong, cohesive and collaborating work environments. Define and initiate activities that endure all staff feel empowered to surpass goals.

• Felicia JW Gary

• ad0llg@r.postjobfree.com

• 901-***-****

• Memphis

• Office Management (10+ years)

• Office Administration

• Guest Relations Experience

• Performance Management

• Human Resources

• Commercial Cleaning

• Recruiting

• Statistics

• Desktop Publishing

• Event Planning

• Event Coordination

• Events Management

• Event Marketing

• Microsoft Office

• Teaching Experience

• Team Management

• Team Building

• Team Leader

• Team Development

• Teamwork

• Training & Development

• Training

• Customer Service

• Customer Relationship Management

• Telephone Skills

• Budgeting

• Business Development •

Merchandising

• Sales Management

• Change Management •

Public Relations

• Project Management •

Strategic Planning

• Conflict Management •

Microsoft Excel

• Data entry

• Front desk

• English

• Analysis skills

• Residential Cleaning •

CRM Software

• Operations Management •

Financial Report Writing •

Pricing

• Leadership

• Marketing

• Accounting

• Hotel experience

• Supervising experience •

Outside sales

• Typing

• Microsoft Powerpoint •

Custodial experience •

Restaurant experience •

Bookkeeping

• Office experience

• Administrative experience •

Microsoft Word

• Microsoft Outlook

• Writing skills

• Communication skills •

Contracts

• Time management

• Proposal Writing

• Research

• Facilities Maintenance

• Profit & Loss

• Negotiation

• Hospitality

• Banquet experience

• Canva

Certifications and Licenses

Driver's License

Contact this candidate