Director/Program Manager/Project Manager

William McEachern

208-***-**** **********@*****.*** Boise ID 83715

https://www.linkedin.com/in/william-mceachern-9b72181/

Focused, multi-tasker, results-driven, and an accomplished Director and Program Management Executive with an MBA with expertise in leading teams and complex multimillion-dollar projects involving multiple stakeholders, including corporations, municipalities, state agencies, and subcontracting groups. Articulate communicator and effective leader who collaborates at all levels while motivating cross-functional teams to ensure operations and budgets align with strategic plans to consistently exceed performance goals, drive revenue and business growth, and advance organizational objectives. Excellent communication and problem-solving skills with a strong Operations background. An Entrepreneur with a Can-Do positive attitude who excels.

Experienced in: Executive Management – Team Leadership – Strategic Planning – Quality Management

Skill Areas: Administrative/Facilities Management Operations/Infrastructure Management Project/Program Management Budgeting & Forecasting Employee/Client/Vendor Relations Operational/Performance Management Strategic Planning/Engineering Risk Management Financial Planning & Analysis Process Optimization/SAP/ERP Quality/Safety Assurance Business Development Team Training & Leadership Coaching & Mentoring Financial Modelling Conflict Resolution Market Expansion Resource Management Construction Management (RUS 515) General Accounting Practices

Professional Experience

Bluelake Utility Services – Spokane, Washington 2022 – Present

Sr. Program Manager/Area Manager – Eastern Washington, Northern Idaho, and Montana

Direct and manage all activities in all areas of the Business. Maintain best practices to guarantee all work plans are cost and resource effective. Provide leadership to the team of Bore crews, Underground crews, Aerial Crews, and the Splicing crews. Resolve difficult customer operational issues, issues with the Government entities, and all other conflicts.

•Lead the team to execute multiple simultaneous fiber build projects including FTTH. Define the scope, scheduling, budget management, formulation, implementation, and delivery.

•Handle financial planning for operating and capital budgets, warehousing, facilities, supply chain management, inventory, construction. Financial Responsibility for signing off on the Operating and Capital budgets, Warehousing and Inventory, and all new projects taken on by Operations.

•Mitigated risk by evaluating variances to develop contingency plans and ensure successful project delivery.

•Optimized P&L management through detailed forecasting, monitoring budgets and accounting, eliminating waste, allocating resources, and streamlining expenses.

•Ensured all work plans were cost and resource-effective by maintaining compliance and best practices.

•Improved communications and mitigated delays and potential issues by monitoring detailed project plans and providing status updates and negotiating changes in scope, schedule, and budget with project owners, executive management, and team leaders.

•Operational and Facilities Management of all infrastructure on properties to include HVAC, Plumbing, Electrical, Roofing, Environmental Services, and Grounds Maintenance, etc.

Level 3 Communications/Lumen Technologies – Seattle WA/Boise ID 2013 – 2022

Network Implementation Program Manager – WA, OR, ID, UT, MT, WY, Vancouver BC

Manage Construction Operations, Network Implementation, Planning, and Billing to include daily workflow, assignments, and emergencies. Ensure that processes and procedures are followed for all Construction Operations activities to include both underground and aerial that provides an optimal customer experience. Maintain best practices to guarantee all work plans are cost and resource effective. Provide leadership to a team of Project Coordinators, Engineers, Contractors, Sub Contractors, and Warehouse Staff. Resolve difficult customer operational issues and/or conflicts.

•Develop programs and projects to support product development and operational processes according to strategic goals and revenue plan.

•Interpreting requirements to define the scope, budgeting, forecasting, construction (RUS 515 Buried and Aerial), and financial planning, delegating tasks to cross-functional teams, and overseeing milestones to ensure on-time delivery.

•Driving business growth and profitability by conducting feasibility studies and network expansions to identify new market development opportunities and creating business cases to manage third-party and company assets for acquisitions.

•Increasing core revenue by creating project plans to include topology solutions, network architecture, project codes, and net builds to ensure positive ROI and overall success.

•Consistently delivering projects on time and budget by managing schedules, prioritizing tasks, ensuring resources are available, and assisting with testing scenarios to validate milestones and initiatives.

•Enhancing communications among interfacing teams by understanding the requirements various departments and customers.

Integra Telecom – Boise ID 2011 – 2013

Operations Managing Director - Idaho

Direct Operations and planning to include daily workflow, assignments and follow up. Ensure that processes and procedures for installation, upgrade, cutover of switching transport and data are streamlined. Maintain best practices to guarantee all work plans are cost and resource effective. Provide leadership to a team of project technicians, project coordinators, central office technicians, field service technicians and warehouse staff. Resolve difficult customer operational issues and/or conflicts.

•Led a cross-functional team of 28 project, central office, warehouse, and field service technicians to execute multiple simultaneous fiber build projects. Defining scope, scheduling, budget management, formulation, implementation, and delivery.

•Handled financial planning for operating and capital budgets, warehousing, facilities, central office, data center, supply chain management, inventory, construction. Financial Responsibility for signing off on the Operating and Capital budgets, Warehousing and Inventory, and all new projects taken on by Operations.

•Successfully managed and planned activities during a major change of focus for the company that led a transition from serving small to medium-sized businesses to large organizations with high bandwidth requirements, which involved doubling the workload from up to 50 simultaneous projects in six months.

•Optimized P&L management through detailed forecasting, monitoring budgets and accounting, eliminating waste, allocating resources, and streamlining expenses.

•Improved communications and mitigated delays and potential issues by monitoring detailed project plans and providing status updates and negotiating changes in scope, schedule, and budget with project owners, executive management, and team leaders.

•Mitigated risk by evaluating variances to develop contingency plans and ensure successful project delivery.

•Ensured all work plans were cost and resource-effective by maintaining compliance and best practices.

•Operational and Facilities Management of all infrastructure on properties to include HVAC, Plumbing, Electrical, Roofing, Environmental Services, and Grounds Maintenance, etc.

Syringa Networks, LLC. – Boise ID 2002 – 2011

Telecom Engineering Managing Director

Recruited to build a State Network and served as an Engineering Manager Director supervising teams of up to 30 technical professionals across the State tasked with laying over 1,600 miles of fiber optics as well as installing voice, data, and broadband network capabilities. Clients included government, private businesses, health care organizations, banks, colleges and universities, and rural public-school systems. Trained teams in technical and process areas and negotiated contracts with suppliers and vendors. Managed budgets of over $33 million in projects and made presentations to the board of directors to keep them informed on the progress of the build and the revenue. Managed all aspects of telecom engineering to include buildings, AC/DC power, Data Centers, HVAC, central offices, multiple and diverse technologies, physical and virtual infrastructures, vendor management, and inventory.

•Led teams of up to 30 technical professionals to layover 1,600 miles of fiber optics and install voice, data, and broadband network capabilities to build a state network for clients including government, private businesses, health care organizations, banks, colleges and universities, and rural public-school systems.

•Negotiated contracts with vendors and recruited, trained, and mentored new employees while managing $33M+project budgets, preparing financial reports, and forecasting project costs.

•Managed all aspects of telecom engineering, budgets, accounting, construction (RUS 515), facilities, central offices, data centers, regeneration sites, FTTH, and network infrastructure projects, including engineering design, programming, and commissioning of various systems (ERP) and platforms.

•Maximized revenue from $7M to $25M+ by developing a statewide network from the ground up.

•Achieved a 90% retention rate of new hires by conducting performance evaluations and assisting direct reports with goal setting and professional development planning.

•Optimized team performance and ensured on-time and budget project delivery by providing ongoing technical training utilizing in-house experts as well as vendor and corporate partner training teams.

•Operational and Facilities Management of all infrastructure on properties to include HVAC, Plumbing, Electrical, Roofing, Environmental Services, and Grounds Maintenance, etc.

PROFESSIONAL DEVELOPMENT & EDUCATION

MBA, June 2011 University of Phoenix, Boise, Idaho campus

Coursework: enterprise management, finance and accounting, managerial decision-making, leadership, human capital development, resource optimization, enterprise risk, customer relationships, competitive advantage, strategic implementation and alignment, marketing.

PROFESSIONAL CERTIFICATE IN PROJECT MANAGEMENT

University of Phoenix, Boise, ID

Bachelor of Science, Business Management/Marketing

University of Phoenix, Boise, ID

Data Systems

IT Models: Microsoft Office, GIS, AutoCAD, Oracle, SAP, Linux, ERP, CRM, Exchange, HRIS, SharePoint

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