Delivery Driver Customer Service

Alan Demore

1-843-***-**** **********@*****.*** Johnsonville, SC 29555

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Maintenance and Repair

Fluent in ENGLISH and some Spanish

Electrical Systems

Troubleshooting and Testing

Equipment Installation

Worksite Safety and Maintenance

Positive Attitude

Equipment Operation

Pre-Installation Site Prep

Work Orders

Construction Knowledge

Attention to Detail

Troubleshooting

Worksite Preparation

Commercial Construction

Customer Relations

Inventory Oversight

Supply Inventory Management

Time Management

Customer Satisfaction

Preventive Maintenance

Inventory Accountability

Following Safety Practices

Quality Checks

Product Inspection

Customer Service

Safety Procedures

Code Requirements

Loading and Unloading

Project Management

EXPERIENCE

Installed Products Specialist, Builders Service Group/ Gale Contractors, October 2012-April 2023 Conway, SC

Followed building standards and codes during unit installations. Installed complete systems at new residential and business construction sites. Created and supported safe work environments to protect company interests and employee health.

Provided exceptional customer experiences to service recipients. Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.

Removed systems and fixtures to prepare for replacements. Maintained inventory of supplies, materials and tools to complete work on job sites. Wired equipment while following safe electrical procedures to eliminate risk. Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.

Performed timely and reliable service in shops and outdoors in variable weather conditions. Tested and troubleshot systems to alleviate potential issues. Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.

Verified installation site health and reported blockages and structural issues according to standardized protocols.

Conducted routine maintenance on complex systems requiring specific knowledge and expertise.

Trained and guided employees on correct methods for performing different repairs and maintenance services.

Performed troubleshooting and diagnostic procedures to locate source of malfunctions. Planned work procedures using charts, technical manuals and experience. Used diagnostics and troubleshooting tools to identify failures and equipment issues. Reviewed work orders and discussed with supervisors. Completed standard inspections to assess wear and damage to vehicles. Inspected vehicles for damage and recorded findings to facilitate repairs. Certified Insulation Installer, Magrann Construction, April 2007-July 2012 Voorhees, NJ

Determined appropriate amounts and types of insulation needed and installation methods required to satisfy project demands.

Installed loose or foam insulation in tight spaces to meet building code requirements. Demonstrated thorough understanding of and skill for insulation preparation and installations. Protected insulated pipes from damage or decay by installing and securing sheet metal. Applied adhesives and other compounds to ready surfaces for insulation. Repaired, removed or applied insulation on industrial and mechanical equipment including heat exchangers, tanks and pumps.

Utilized fabricating equipment to cut, bend and straighten sheet metal for insulation projects. Measured and cut insulation to fit installation specifications and provide adequate covering for surfaces such as osb and concrete.

Removed and sealed off old asbestos insulation following strict remediation protocols. Maintained equipment, making repairs and modifications to extend life of such tools. Identified specific heat retaining or excluding properties required and selected corresponding insulation materials.

Trained many team members to meet project quality and efficiency standards. Assembled and installed equipment such as ducts, control boxes, drainpipes and furnace casings.

Selected appropriate insulation, ranging from mineral wool to fiberglass, based on characteristics of material and use.

Measured and marked dimensions of work materials and surfaces using various tools. Used hand tools and wires to fit, wrap or staple insulating materials to structures or surfaces. Sealed and finished insulated surfaces or access holes with plastic covers or sealants. Removed old insulation and asbestos by following strict safety procedures. Covered and lined structures with blown or rolled forms of materials to insulate against cold, heat or moisture.

Distributed insulating materials evenly into small spaces within floors, ceilings or walls with blowers and hose attachments.

Filled blower hoppers with insulating materials.

Moved controls, buttons or levers to start blowers and regulate flow of materials through nozzles.

Furniture Delivery Driver, Viking Furniture, January 1997-April 2007 Cherry Hill, NJ

Loaded trucks and safely secured merchandise to prevent damage during transportation. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Handled merchandise in accordance with product handling standards. Delivered rush merchandise on tight schedules to meet customer targets. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Notified customers of delays to decrease calls to support. Inspected vehicle and maintained gas, oil and water levels. Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Obeyed traffic laws and follow established traffic and transportation procedures. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Utilized street maps to plan and determine most efficient routes. Reviewed and verified invoices and purchase requests to confirm accuracy. Checked shipping papers to determine nature of load and presence of hazardous materials. Verified deliveries against shipping instructions prior to delivering to customers. Contacted customers prior to delivery to coordinate delivery times. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Kept accurate logs of all deliveries and trips.

Loaded and unloaded vehicles at distribution center and delivery address. Checked loads against shipping papers to verify contents and identify special handling requirements.

Processed shipment documents neatly and efficiently for each load. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents. Presented order bills and collected payments for deliveries. Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.

Reviewed delivery documents and orders and reported errors to supervisor. Conducted pre-inspections to keep trucks reliable and well-maintained. Operated manual and mechanical equipment safely to minimize injury and accident risks. Determined optimal routes based on GPS application information and knowledge of local routes.

Improved project completion time, multi-tasking operations on heavy equipment and trucks. Inspected vehicles' condition, supplies and equipment before and after trips Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.

Reported mechanical problems encountered with vehicles to dispatch. Reported delays and accidents to stations using telephones or two-way radios. Filed vehicle logs, cargo records or billing statements according to company regulations. Conducted emergency vehicle repairs to restore safety and dependability. Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

EDUCATION AND TRAINING

High School Diploma

Woodbury High School, Woodbury, NJ June 1996

CERTIFICATIONS

Certified machinery operator for many years.

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