Customer Service Business Development

Bret O'Brien

Phone 509-***-****

Email ************@*****.***

Address Liberty Lake, WA 99019

CAREER OBJECTIVE

Results-driven professional with years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.

SKILLS

Persuasive negotiations

Compelling leadership skills

Negotiations expert and strong deal closer

Sales operations

Promotional sales events

Sales tracking

Product and service management

Profit and revenue-generating strategies

Customer Retention Abilities

Product and Service Knowledge

Prospecting Skills

Onsite Product Demonstrations

Inside and Outside Sales

EXPERIENCE

SALES REPRESENTATIVE — Hagadone Marine Group

Coeur d' Alene, ID, April 2023 - Present

Worked with management teams to develop annual sales plans, goals, and targets.

Developed and maintained strong customer relationships and networks within designated sales territory.

Communicated product features, advantages, and benefits to customers.

Prepared detailed reports for management regarding sales activities, progress and forecasts.

Developed and maintained relationships with customers to ensure repeat business.

Managed customer accounts by providing accurate information on product availability and pricing.

Created promotional materials such as brochures, flyers, posters to advertise products or services offered by the company.

TERRITORY SALES REPRESENTATIVE — Willscot Mobile Mini

Spokane, WA, January 2023 - April 2023

Provided superior customer service by responding quickly to inquiries, resolving issues, and following up promptly on orders.

Managed multiple projects simultaneously while meeting tight deadlines without compromising quality or accuracy.

Ensured compliance with internal policies and procedures related to sales operations.

Identified potential customers and developed relationships with key decision makers.

Negotiated contracts with vendors for best pricing on products and services for customers.

ASSISTANT MANAGER — West Marine

Spokane Valley, WA, March 2022 - December 2022

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.Delegated assignments based on team strengths to optimize floor coverage and service levels.Worked closely with customers to understand needs and resolve diverse issues.Maintained current understanding of company offerings to better serve customers and team members.

SALES MANAGER — Airstream Adventures

Spokane Valley, WA, September 2021 - January 2022

Formalized sales process to enhance operations and promote acquisition of new customers.Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.

SALES MANAGER — Hagadone Marine Group

Coeur D'Alene, ID, March 2020 - July 2021

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.Maintained professional network of potential clients and business opportunities.Boosted team morale and overall sales volume by creating employee incentive sales contests.Developed and implemented new sales strategies to update product lines.Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.Tracked monthly sales to generate reports for business development planning.Hired and motivated high-performing sales team achieving over $35,000,000 in new sales per year.

COBALT BRAND MANAGER — Hagadone Marine Group

Coeur D'Alene, ID, November 2006 - March 2020

Created and delivered sales-driven programs and promotions to meet team objectives.Designed sales-driven programs and promotions to facilitate team objectives.Planned, developed and led negotiation of key business partnerships.

SALES MANAGER — Alpine Haus Marina

Spokane Valley, WA, February 2003 - October 2006

Maintained professional network of potential clients and business opportunities.Created and finalized quotes to complete deals between company, vendors and customers.Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.

EDUCATION

— Mohave High School

Bullhead City, AZ, Jan 1997

BUSINESS

— Eastern Washington University

Cheney, WA

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