Social Media Operations Management

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

MN MIKAELA NEILL

St. Petersburg, FL 33710 614-***-**** **************@*****.*** Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

• Financial Administration • Multitasking • Data Entry/Typing High-Volume

Environments

• • Operations Management • Sales and Marketing

• Social Media

February 2020 - July 2023

Bartender Shift Manager

Clifton Heights Tavern Cincinnati, OH

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Kept the bar running at 25% sales from Wednesday-Saturday with high and low volume

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Supervised and trained staff on preparing and delivering drinks, handling food, and money.

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Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

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Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

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• Controlled/ marketed the social media account.

August 2019 - June 2021

Server/Bartender

Drunken Bento Cincinnati, OH

• Served food and beverages promptly with focused attention to customer needs. Resolved customer complaints promptly and professionally to maintain positive reputation.

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Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

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• Communicated professionally with customers, colleagues and supervisors.

• Demonstrated hospitality and customer service while greeting tables. Trained new servers in company policies, guest service standards and best practices.

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May 2019 Associate of Science - Pharmacy (Pre-Pharmacy) University of Cincinnati, Cincinnati, OH

3.5 GPA

- Pharmacy Student Society

- Participation in the ACCP chapter: American College of Clinicals

- Member of Cincinnati Women's Club Soccer

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