Jessica Grant

*** **** ***

Freeport, NY *****

516-***-****

A dependable hospitality professional with extensive skills and experience. SUMMARY OF QUALIFICATIONS

• Competent at managing responsibilities in a fast paced and high-volume atmosphere.

• Superior communication skills comfortable interacting with professionals at all levels.

• Skilled at building positive relationships with clients of all backgrounds.

• Extremely flexible and reliable.

EDUCATION

Nassau Community College

Courses: Anatomy and Physiology; Physics, Completed May 2018 SUNY Farmingdale State College

Bachelor's Degree Management Technology, Graduated 2008 Magna Cum Laude EXPERIENCE AND EMPLOYMENT

Orlin&Cohen Medical Specialists Group

Practice Office Associate

04/22/20 – current

• Performed data entry of new patient demographics, pharmacy information, medical history, etc in an accurate manner.

• Date stamped, labels, and ques all documents received for processing in the department.

• Prepared batches, reviewed documents for duplicate submission.

• Documented memos in EHR by noting the encounter when medical records are sent to other agencies.

• Distributed documents accurately and appropriately using the EHR as outlined.

• Processed requests for copies of medical records within 7-10 business days or less.

• Interacts with legal and medical offices regarding matters pertaining to medical record requests.

• Verified identification of individuals requesting medical records.

• Obtained signed consents for release of medical records.

• Always practiced confidentiality of the medical records and complied with all local, state, and federal laws pertaining to medical records. Assured compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.

• Worked collaboratively with all members of our healthcare organization to function as a cohesive and professional unit.

• Worked collaboratively with all members of our healthcare organization to resolve departmental and organizational challenges with minimum disruption to the practice.

• Constantly strived to achieve excellence in the day-to-day operations of the respective departments.

• Adhered to any and all company policies and procedures.

• Invoices for medical records, forms, depositions, trials, expert reviews, letters, narrative reports, etc.

• Other duties as assigned.

Wonder Pizza, Hempstead NY

Assistant to the Owner

02/2016-01/2019

• Created & handled all social media for the store; Facebook, Instagram, Uber Eats etc.

• Assisted the owner in daily tasks. Set up his appointments and managed his schedule.

• Assisted other staff members to complete opening, closing and prep list.

• Planned & executed new floor plans to bring in new customers.

• Managed all inventory.

Redroof Inn Plus, Westbury NY

Guest Service Representative

03/201502/2016

• Perform all guest related services. (i.e. wake up/courtesy calls handle concerns/complaints/requests provide location information keep lobby clean and orderly)

• Handle reservation requests check guests in/out

• Handle guest accounting and cashier functions

• Make, change and monitor reservations review and report rate availability using the front desk computer system update and monitor room status, promote future sales

• Perform daily cash count prepare bank deposit and review of nightly audit packages

• Complete reporting for daily occupancy/revenue and expenditures ledger

• Communicate with management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms

• Work with housekeeping to communicate checkouts, stayovers, sleepers, skips, rooms cleaned and rooms in need of maintenance

• Cross train in all front desk shifts and other departments in the hotel Train new hires in front desk functions

• Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc)

• Maintain positive guest interactions and provide special services for guests upon request Westminster Nursery and Garden Center, West Hempstead NY Customer Service Manager

10/2013 – 12/2015

• Scheduling appointments and services.

• Invoicing and billing, Accounts Receivable

• Provide superior customer service answer customer concerns and respond to new client inquiries for estimates. Coordinate and manage calendars for Management and staff members

• Creating and execution of customer proposals

• Tracking payroll, overhead and production.

Garden City Hotel, Garden City, NY

Assistant to the Director of Engineering

10/2011 10/2013

• Handle all scheduling of Director and engineering staff.

• Ensure preventative maintenance program for all hotel equipment, public areas and guest rooms

• Ensure room maintenance requests are handled in a prompt and courteous manner including logging and follow up. Assist as necessary with special projects, including renovations.

• Handle all vendor contracts controlled by the engineering department, ensure they are up to date

• Conduct all required purchasing, including, but not limited to, all outside contractor bids, budgets, and schedules. Manage CAPEX projects.

• Communicate with General Manager, executive members and hotel department heads on a regular basis regarding the specific and overall condition of the building structure and all equipment offering cost effective proposals for maintaining these systems.

• Oversee necessary repairs and maintenance throughout the hotel.

• Prepare and maintain budget and forecast templates. Garden City Hotel, Garden City, NY

Guest Service Agent

10/2008 – 10/2011

• Greet and register incoming guests.

• Process guest folios and collect payment.

• Administer and manage cash handling responsibilities.

• Handle guest requests and concerns promptly, with courtesy.

• Assist guests with any inquiries regarding local entertainment, restaurants and transportation.

• Maintain efficient and effective flow of information with guests and all internal departments.

• Handle additional duties as needed by guests or management. Snug Harbor Jewelers, Amityville N.Y.

Store Manager

05/2006-06/2008

• Responsible for all managerial aspects of store, personnel schedules and training.

• Cultivated positive and enduring client relationships with a diverse clientele.

• Created market research, identified emerging market trends, and introduced marketing strategies.

• Developed and implemented promotional programs to increase sales.

• Met with store vendors to order, determine and maintain inventory.

• Reconciled financial receipts for store daily.

• Responsible for accounts payable, accounts receivable and reconciliation.

• Developed and maintained budgets for store.

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