Hospitality, customer service

KERI WALKER

**** *** ***** **** ***.***, Pasadena, Texas, 77503, US 409-***-**** ad0lhy@r.postjobfree.com I am always committed to providing the best possible care for patients and their families. Immediate and individualized care is a strong suit of hers. Planning, communication, and relationship-building abilities are all important. Dedicated to providing families and patients with the best-in-class patient care and individualized plans. Have proudly maintained a highly productive, efficient, and quality-driven environment at all times. Pursuing a new position in which hard work and dedication will be rewarded. Supervises activities and individuals extremely well. Compassionate, caring, and at ease with people from all walks of life. To provide exceptional patient and family support, the focus is on team coordination and leadership. Supervision

Strategic decision-making

Academic advising

Professional bedside manner

Physical assessments

Hospice philosophy

Quality service

Confidential case documentation

Facility inspections

Team management

Problem resolution

Team building

First Aid/CPR

Feeding assistance

Patient-focused care

Relationship development

Learning Management Systems

Patient and family advocacy

Patient evaluation

Organization

Hospice philosophy understanding

Positive behavior modeling

Healthy meal preparation

Planning and development

One-on-one Instruction

Managing deadlines

Pre- and post-surgical care

Health Administration - Some college (No degree)

Grand Canyon University Phoenix, AZ

High School 2019

La Marque High School La Marque, TX

House Manager July, 2021 to Present

Light Heart Memory Care - Webster Houston, TX

First year starting at Light Heart Memory Care (LHMC), I was a caregiver who cared for eight residents. My task as a caregiver was to assist all residents, and make sure they were clean and presentable through-out the day, cook meals, give medications, give showers when needed, and to do activities through-out the day. After 1 year and some months, I was promoted to House Manager. My task as a House Manger is to supervise and guide my other co-workers, make sure everything is up to date, call in supplies/medications if needed, and making sure all task are being done correctly. Maintained a professional demeanor by remaining calm when dealing with unhappy or angry customers. Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. Handled client correspondence and kept track of records to keep the office running smoothly. Reduced risk by ensuring that safety regulations were followed. Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency. Maintained a positive living environment that was beneficial to both visitors and residents through keeping a great attitude and always being respectful. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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