Harlington Rafael Lopez

**** ******* **. #***, *** Vegas, 89101

T 702-***-**** - e-mail: ad0lhp@r.postjobfree.com

SKILLS I am fluent in English and Spanish, being proficient in reading, writing, and fluently speak both languages. Proficient in Microsoft Office software: word, PowerPoint, EXCEL spreadsheet, outlook. Proficient in typing: 63 WPM Proficient in payroll system: ADP Proficient in RFID inventory system Proficient in POS system: Oracle, Xstore, Raymark Proficient in ACES for scheduling, sourcing, and hiring potential employees. Proficient in most commonly used health care systems such as All Scripts and EHR.

EXPERIENCE

Telephone Concierge, Cure4theKids Foundation

September 2022- February 2023 Answered all phone calls that came in and directed them. Completed intake of all Triage Calls and send it to the triage nurse for the day and the usual care provider. Completed all Spanish Request for the entire hospital included but not limited to requests from the Authorization team, providers, and the pharmacy. On site translator for Spanish speakers for any and all appointments relaying medical information directly from medical staff. Completed all Post Procedure Surveys within 24-48 hr of any procedure completed in the infusion suite. Coordinated with the nurse schedule and provider schedule to ensure proper scheduling for all infusion procedures. Effectively maintained daily schedule by completing confirmation chats the day prior to scheduled date, called all no show patients in the moment to either reschedule or cancel appointments. utilized Uber Health for transportation due to financias.l hardship. In charge of one of the main providers scheduling of patients: ensured that all patients knew their appointments, communicated in the moment to provider of no shows, cancellations, reschedules. Ensure that provider is not over scheduled on a daily basis.

Call Center Technician, VRI Interviewing

MAY 2022- SEPTEMBER 2022 Utilizes sales skills; greets customer and attempts to build rapport, probes for information and too complete surveys. Interacts efficiently with the team and other Internet departments as Handles sales transactions involving purchases made with check, credit card and adjustments as per company guideline. Stays within the company discounting policy guidelines. Obtains management involvement in escalated customer issues. Maximizes all calls and takes every possible interaction scenario to the best suitable service completion of survey.

Bartender, Badlands Saloon

AUGUST 2021-MAY 2022

Served as day shift bartender 4 days out of the week and night shift on weekends - cash handling of all transactions - introduced new MPOS system to the bartenders, which was already available, but underutilized during high traffic times - maintained, audited, and conducted daily bank runs for gaming drawer that held $2000 at all times - in charge of gamblers bonus structure, ensuring all patrons were enrolled for additional payoffs - educated new bartenders on how to sign up patrons on to Gamblers Bonus System - created shift drop after morning shift - determined comps for gambling partons based on their gambling amounts - interacted with all patrons to create lasting connections, and create repeat loc

al customers.

Team Leader, Indochino, Fashion Show Mall,$3M

APRIL 2021-JULY 2021

In the month of JULY, delivered, 34% of total sales with and AOV of $758 (average per trans). Store made the month of May, June and July and in July we doubled our goal being 228% of plan. Supported store team with conducting a variety of appointments that catered to weddings, graduations, and a majority coming from the hospitality industry. continue to focus on demonstrating key behaviors to impact store metrics. for the 2 months in which I collaborated with the showroom we exceed our AOV goal over $560 upt and our open box rate. Set key operational expectations, such to improve overall experience of the store, as my DOR. Continue to build incremental traffic thru purposeful and consistency outreach.

Service Manager, Levi’s Strauss INC., Las Vegas North Premium Outlet $14-$16M FEBRUARY 2020-FEBRUARY 2021

Store Manager, Kate Spade NYC, Fashion Show Mall, Las Vegas, NV $1.7 million- July 2017- May 2019

Assistant Manager of Selling, Victoria’s Secret, Grand Canal Shoppes/Palazzo Interim Store Manager $6M-8M

-Q1 2017- Ranked Platinum perform highest reward August 2015-May 2017

Product Manager, Victoria’s Secret/Limited Brands, Galleria at Sunset- $15M Jan. 2011- dJune 2012

Education

College of Southern Nevada — Associate of Business

Canyon Springs High School and the Law and Leadership Academy — Law Major Diploma with High Honors, completed in May 2008